Great customer service and that includes their automated systems as well as person to person care. If something isn’t right, I receive a call from a service rep and my supplies remain on schedule. If... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every one of the customer service agents at 180Medical are always pleasant as well as professional. There is a great group of people to work with there I receive my monthly shipment of catheters li... See more
Company replied
Always very polite, well spoken, and helpful representatives. I have been a customer for eight years. The only disruptions in receiving my catheter shipments was due to my urologist Drs office staff n... See more
Company replied
First of all the company has established a regular delivery schedule. Secondly, 180 has made the reorder process simple. The tracking is accurate and on time! These are medical supplies that keep me... See more
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Company details
About 180 Medical
Written by the company
180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.
For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.
We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.
Why choose 180 Medical?
- Nationally trusted catheter & ostomy company with award-winning service
- Free samples
- Free discreet shipping nationwide
- Compassionate peer support and a team of Patient Advocates
- Secure online portal and app for easy reordering, tracking shipments, and more
- Help navigating insurance
Built on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.
Contact info
8516 NW Expressway, 73162, Oklahoma City, United States
- 877-688-2729
- info@180medical.com
- 180medical.com
4.9
Excellent
14K reviews
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Professional
Professional, courteous help. Answered questions I had and helped with any issue.
19 June 2026
Reply from 180 Medical
It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!
Super Great company
Great company, great service for my supplies& always on time. Takes care of my prescription every year! I always refer them to others looking for a company they can trust!
9 October 2025
Reply from 180 Medical
Thank you for taking the time to leave such a positive review! Your support means a lot, and we’re here anytime you need assistance.
Consistent personal attention and…
Consistent personal attention and pleasant interactions with staff.
9 October 2025
Reply from 180 Medical
Thanks for the wonderful review! We’re grateful to have you as a customer and happy to hear you’re enjoying our service. Let us know if we can assist in any way!
From my three years of experience with…
From my three years of experience with 180 Medical, I can truly and honesty confess, that the service is second to none. I do appreciate their help, support and service. My blessings to all the employees.
Nabeel Jurdi.
9 October 2025
Reply from 180 Medical
We’re so grateful for your wonderful review! Your feedback helps us continue to grow and serve you better. Please don’t hesitate to reach out if you ever need anything at all.
Reply from 180 Medical
Thank you for your great review! We’re so glad we could meet your expectations. We’re always here to help with anything you need in the future.
Very easy to order monthly supplies
Very easy to order monthly supplies. 180 communicates by email and confirms and mails my supplies on time. They communicate well.
7 October 2025
Reply from 180 Medical
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
The people at this company are great
The people at this company are great. They helped me with connecting them with my insurance company.
5 November 2025
Reply from 180 Medical
Thank you so much for taking the time to share your experience with us. We’re so happy to hear you’re pleased with our service and are here to help whenever you need it!
Have been a happy customer for years
The company is easy to work with and has been very accommodating to my needs.
6 October 2025
Reply from 180 Medical
Hello there! We will be happy to look over your billing information and make any corrections needed. Please give us a call! Thank you!
Great Service
9 October 2025
Reply from 180 Medical
Thank you for taking the time to leave such a positive review! Your support means a lot, and we’re here anytime you need assistance.
You’ve always been so helpful
You’ve always been so helpful, your people are always very kind and understanding!
3 November 2025
Reply from 180 Medical
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
180 Medical is Superior
180 Medical is superior to other companies I have dealt with in the past. They are responsive to phone calls. I would highly recommend doing business with them.
7 October 2025
Reply from 180 Medical
Thank you for the fantastic review! It’s customers like you who make our job so fulfilling. Let us know if there’s anything we can assist with in the future.
I had to wait for over 1/2 hour to…
I had to wait for over 1/2 hour to speak to a representative about something other than renewing my order. THERE IS NO EXCUSE FOR SUCH LOUSY CUSTOMER SERVICE!!! Hire another person to answer phone calls if you are truly that busy!!! There are other sources for catheters! Give them a try.
7 October 2025
Reply from 180 Medical
We are so sorry for your experience. Please note that we are currently making improvements with in our company to help lessen the hold times. Thank you for your time and honest feedback!
Reply from 180 Medical
Thank you for your great review! We’re so glad we could meet your expectations. We’re always here to help with anything you need in the future.
180 Medical is always there and will…
180 Medical is always there and will change up how things are handled as my need arizes
10 October 2025
Reply from 180 Medical
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
Every thing is wonderful
Every thing is wonderful. Just giving you a challenge to get that 5th ☆. Love your company and all of the wonderful support team.
11 July 2026
Reply from 180 Medical
Thanks so much for sharing your thoughts! We truly appreciate your feedback and are happy to have you as a customer. If there’s anything we can do to assist further, don’t hesitate to reach out!
Reply from 180 Medical
It means a lot to us that you took the time to share your experience. We’re so happy you’re satisfied with our service, and we’re here for you anytime you need us!
This is an excellent company
This is an excellent company. There is always a helpful person to talk to if there is a small problem AND the problem is always fixed quickly and efficiently. Product arrive on time and orders are complete. Awesome job !
16 October 2025
Reply from 180 Medical
Thank you so much for your kind review! We’re thrilled to hear you’re happy with our service. If there’s anything more, we can do for you, don’t hesitate to let us know. We’re always here to help!
They are always helpful when you need…
They are always helpful when you need assistance. Products are always on time. I'll always like how they think about you on special holidays and birthdays.
6 October 2025
Reply from 180 Medical
Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!
Reply from 180 Medical
We’re so grateful for your wonderful review! Your feedback helps us continue to grow and serve you better. Please don’t hesitate to reach out if you ever need anything at all.
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