What a brilliant company to deal with, answered questions before I had almost sent the email, delivery was quicker than warp speed. Alot of companies online could do with lessons from the staff on how... See more
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Review summary
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Reviews shaping this summary
I purchased a pool cleaner from 123Pools, unfortunately after a few months use it failed to work. The manufacturer decided to refund me in full via 123Pools thanks to Claire who was my contact. I... See more
I brought a pump from 123pools, which I didn’t realise when purchasing had the wrong connection. Nick was very helpful in helping me and giving me a refund after posting back to them! Although unfortu... See more
I contacted 123Pools to find a suitable heater for my Bestway Swimming Pool. Claire’s advice was invaluable and the new heat pump, the Flotide A5, has transformed the pool. It’s also not as expensive... See more
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Company details
Written by the company
Intex Specialists We have a long standing relationship in supplying Intex swimming pools. From inflatable to rectangular to metal frame pools, we have the UK's widest online range dedicated to these manufacturers.
Contact info
123 Pools - 12 Old Mill Road, TQ2 6AU, Torquay, United Kingdom
- sales@123pools.co.uk
- 123pools.co.uk
4.8
Excellent
265 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very pleased with the Poolex Nano 5kw
Very pleased with the Poolex Nano and very good price and delivery time. Slight confusion over the connectors required but this was quickly resolved and all is working well.
19 June 2026
Heat pump
Didn’t really know what I was ordering.. but everything turned up on time and was perfect 👍🏽
17 June 2026
Brilliant customer service
Brilliant customer service, seriously excelled!
4 July 2026
Unprompted review
Impressive
Communication was great, great price, very helpful. Cannot knock them at all. Thank you.
1 July 2026
Unprompted review
The best after sales service you could have.
I purchased a pool cleaner from 123Pools, unfortunately after a few months use it failed to work.
The manufacturer decided to refund me in full via 123Pools thanks to Claire who was my contact.
I decided to buy a Dolphin cleaner, I just had to pay 123Pools the price difference.
Claire was very patient, thorough and fair, excellent communication via WhatsApp.
The new pool cleaner was delivered FOC and is now doing a good job.
I highly recommend dealing with this company, great service and very competitive on price.
19 June 2026
Unprompted review
Excellent service and at a good price.
25 May 2026
When i purchased the pool heater i no…
When i purchased the pool heater i no communication from you to tell me when it was going to be delivered. I even downloaded the app called home just like the tracking service said but it just told me that they had not had any communication from you so didn't know when it was going to be delivered. And then it just turned up one day when i was not in. My daughter was left to take the delivery that was placed on a pallet because of the weight of the parcel. Not good.
22 May 2026
Excellent company, 3rd party delivery company let them down though :-(
Excellent company, let down by the delivery company sadly :-(. Waited in 2 separate days for my heat pump, was told by the delivery company it would arrive, but nothing. Waste of 2 days off work. Then when it did arrive I was not home as they never told me they were coming!!!! - Claire from 123 Pools was great though, chasing them and keeping me as updated as she could, despite getting incorrect info from the delivery company too. I will order again, just frustrating delivery this time that was not really 123 Pools fault.
22 May 2026
Fabulous customer service
123 Pools guided me through what I needed to purchase and the staff were there at the end of a text to answer the questions I had during set-up. Fabulous customer service!
21 May 2026
Brilliant company to deal with
Brilliant company very good with communication and sorted out a logistical issue for me swiftly and at no extra cost with my new heat pump arriving a week later. Quality product and can’t thank Nick and Claire enough for helping me sort out the purchase.
18 May 2026
Having no experience with heat pumps or…
Having no experience with heat pumps or knowing what to choose, I found the team at 123 Pools incredibly helpful and patient. They answered all my questions over WhatsApp, which was so much easier than emailing. From start to finish of my pool project, their support has been outstanding. I couldn’t have asked for a better experience. The delivery of items were very quick
18 May 2026
Superb service from 123 Pools
Superb service from 123 Pools. A misunderstanding with the order was quickly resolved demonstrating customer service at its best.
29 May 2026
Unprompted review
Above and beyond!
Nick went above and beyond! Helped me load the new heater into my vehicle and wouldn't let me leave without checking a had everything I needed for the system to work. That level of customer service has guaranteed i wont be shopping anywhere else for my pool needs. Thanks again Nick!
15 May 2026
Unprompted review
Amazing service from 123pools.
Would recommend to anyone looking for anything pool related. Claire is amazing very thorough and informative and always at hand incase you have any issues. Thank you so much Claire! X
29 May 2026
Unprompted review
What a brilliant company to deal with
What a brilliant company to deal with, answered questions before I had almost sent the email, delivery was quicker than warp speed. Alot of companies online could do with lessons from the staff on how to service customers online. Would have no hesitation in using again or recommending to someone else. Gold stars alround.
27 May 2026
Unprompted review
Great Customer Service
I was in need of a pool heater and the adivce from these guys was perfect. After the heater arrived I needed a new pool filter/pump, I ordered one but it was lost in transit they did everything they could to help sort it out and even sent a temp pump while the lost pump was sorted out. Great customer service. Claire on whats app was very helpful.
19 May 2026
Unprompted review
My order was delivered on time and the…
My order was delivered on time and the product works great
1 2 3 pool's are very helpful if you have a question
6 May 2026
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