123-Transporter | Österreich Reviews 

I returned the car without damage, the company has still not refunded my deposit after 45 days.

I am very satisfied with the service. Although at the time of booking I did not know that drivers who do not have an EU or Swiss license cannot drive a vehicle, even with an international license, the company met me and allowed me to change the driver.

Would give zero Stars if possible. Payment and Security Deposits are a total scam. First you pay, then they inform you of the 1000,00 € security deposit, which they will keep for 15 Banking days, which is almost a month! Also no way to cancel the booking at that point or even properly reach the company. STAY AWAY!!!

The renting worked fine, easy and practical.
Customer service not so good. I wrote two times and i got no reply. The caution paying and returning system it is not clear, I still do not now how to request the refound! Why it is not automatically done after the verification!!!

I used the service to move from Austria to Poland. This was the first time I rented a car and the very first time I drove in Europe. So I was a little worried. But I think the service is impressive for the following most important factors. The service is English-speaking friendly although could be improved. The customer service was easily reachable by phone and it gave great service during rentals. The price was affordable. The rental platform was user-friendly, simple, and efficient. The keyless pick-up and return together with clear instructions made my trip less stressful. The rental details were clear and there was no hidden price.

Return the deposit its really takes long time !!! In normal renter car in everywhere they returned max after 3 days !!!

They scammed me into not retutning me my deposit

The service is good and straightforward. Simple to rent a car and give it back.

The only thing they can improve is the guarantee money lock period -15 days being a bit too much, but you will get your money back.

Kaution 15 Banktage???

They charge you in front and then reject you. If you ask for refund - you receive nothing. No money, no van.

I would have given 5 stars, since the pickup and return of the car worked well and the car was as promised - clean and in good working order. However, I rented on February 21, 2024, and it is now March 21, 2024. I waited over 15 days, and then checked my bank account and my 123 Transporter records/profile again. Nothing. After calling the customer service line, I had to hunt down an email address (it is not clearly posted anywhere on their website or on their telephone automated line) and email them.

Their email back arrived promptly, and was polite, I must say.

They asked for the name and the account information to which the funds should be returned. This process is bizarre from a rental company, to require you to hunt down a way to get money that should never really have needed to be withdrawn, weeks after the problem-free rental. I have rented many times from other companies, and the money withheld for a deposit is held aside, but not withdrawn. Nor should it be such an exhorbitant amount (€1000!), especially with purchase of no-fault insurance. In addition to that, with other rental companies, it appears within 1-3 days after rental in the same account from which it is withdrawn. There is no heart-palpitating wait required, and certainly no over 30-day wait, with extensive email and phone followup before the process should be initiated. I certainly hope that I receive my money back soon.

If this process did not exist, I would have happily used 123 Transporter again. However, the nerve-wracking and strangely cumbersome deposit experience makes my chances of returning to 123 Transport pretty much nonexistent. I can't afford to pay €1000 out for an indefinite period of time every time I want to rent a van for an afternoon. Until this process changes, I will not be returning.

Hat gut funktioniert.

Beware: I will never rent from 123 Transporter again, and you shouldn't either. Consider this your warning to avoid the same mistake we made.

Our initial experience with them was positive, even prompting us to recommend them to others for their moving needs. However, the past two times we have used them has been terrible.

Last year, we noticed a significant decline in their service quality: dirty vans, unresponsive customer service, and the inconvenience of picking up a vehicle with an incomplete gas tank (which you end up paying for).

In January of this year, despite our reservations, we opted to use them again for a larger van needed for a move. It turned out to be a terrible mistake.

The trouble began with exorbitant price hikes during the checkout process. Then, upon payment, we were blindsided by an additional €1,000 deposit requirement or a €160 'no deposit fee', a detail that was of course, buried deep within their lengthy terms and conditions.

To add insult to injury, they hold onto your deposit for 5-6 weeks without any reasonable explanation or timeline for reimbursement.

Looking at their Instagram page, @123_transporter, only confirms our suspicions: a pattern of deceptive practices and disregard for customer satisfaction.

We are now committed to actively dissuading others from booking with 123 Transporter, and I will never endorse this atrocious company again.

In summary:

- Expect dirty vans, risking deductions from your deposit if not cleaned.

- You may receive a vehicle with an insufficiently filled gas tank, leaving you to foot the bill.

- Good luck reaching their customer service, if at all. And beware, calling them may incur unexpected charges since it is not a free service hotline.

- Prepare to wait at least 5-6 weeks to see your €1,000 deposit again.

Do yourself a favor and book your van with Sixt. We never had any issues with them and they treat their customers with respect.

I gave the second star only for the idea of the business. It is quite hard to find transports for moving and other tasks around Austria, and usually they cost a lot.

The system by which 123 Transporter operates is quite nice and easy to use, however the payment and money withholding is by far the worst I have experience. It took me two months along with active email/website checking to get my security deposit of 1000 euros back - even tho I paid the highest insurance offered by them. It just does not make since to withhold such amount if you have the full insurance on the transport vehicle.

They claim other rental car companies do the same but this is a lie. We all know when you rent a car, if you do not purchase an insurance you need to leave a "Kaution" (security deposit). If you purchase the insurance, most likely you don't need a security deposit, and if so, it's just a "pre-authorization" on the credit card that goes away in days after returning the rental car.

So, basically, this company, 123 Transporter, charges you the entire security deposit, which you will pay, and only refunds you back after you request it by email. Because you are dealing you credit card payments, it will take at lease 3-4 weeks for the refund to return to you.

My final advise: DO NOT make use of this business. It seems a bit sketchy with all the technology used to rent the vehicle and the payment/refund still so weird. I would only rent from this company if the deposit money it's not a concern for long and if you are willing to be active in asking for the refund. I would rather now, pay more at a general rental car shop and get my refunds in only a few days automatically.

While all the transactions are going well, at the last moment a message appears saying "either give 1000 euros in cash or we will deduct 160 euros from you" and since you have made the payment in advance, you are forced to choose one.

seamless experience but taking the deposit of 1000 euros and returning it after 15 days of ride completion is not a good thing

I paid for full insurance waiver still you requested 1000 euro in deposit that U still dud not get back. When will it be returned?

This organisation is fraud, based on faults advertising and with an well laid out plan not to be reachable, with a lot of hidden back payments and identity theft. Please never never try to book from them.

Deposit is not mentioned before booking, so when I come to pick up the Transporter they ask me to pay a deposit of 1000e. After more than 3 weeks the deposit is still not returned.

I should have read the reviews before I booked the van. My friend and I both had to move from Vienna to Germany, and we both got terrible experiences... Sure, we got the vans and the quality etc was ok.
BUT
My friends's van was cancelled last minute and she had to delay her move. No compensation from the company for the waste of time, barely an apology.
I travelled fine, but got a speed ticket... and then it goes to hell : I have to pay the fine (which is totally normal), an extra 30 euros extra fee (which is somehow aceptable, I should have read the fine lines better) and an extra-extra fee of 45 euros because they could not directly take the money from you (but of course, they never requested a direct debit mandat beforehand)... and you receive all three the same day (so they tell you you should have paid before you receive the fine... ALRIGHT). If you try to get explaination, they do not respond and end up sending you a debt recovery company (that charges you extra-extra-extra)...
Oh and of course, when you call the hotline you pay 2.50 euros per minute !!!