1177.se Reviews 

Called to ask for medicaladvice and when they answered and said “hej” i asked if they spoke english and then they immediately hung up even tho i called on the english phoneline

The system and the hospitals are not connected enough. I had a badly blistered burn and told them the situation. On my first call they advised wrong medicine. The other day the blister was worse and I wanted to visit the emergency care so I called a hospital. They denied, forwarded me to another hospitals line. They also said no and forwarded me to 1177. Then I explained the situation and told them I wasn't accepted in the hospital they told me I could go to. They kept telling me to go there and when I asked what will I do as a commuting person when they refuse me in person too!? I lost around 2 hours and had to call other hospitals since 1177 wouldn't refer me to another ER for burn handling. All because their guidelines tell them so! The guidelines of the hospitals and the center they're connected to shouldn't be leaving me in a blind spot to fend for myself.

absolutely useless service. they can not advice any better than to call to vårdcentralen after waited in line and answering all thir questions to keep them busy or call a taxi when I could not sit and
was full of blood and it could not get out of me which costed me enormous pain.
Fullständigt värdelös service. De kan inte ge bättre råd än att ringa vårdcentralen – efter att man har väntat i telefonkö, svarat på alla deras frågor bara för att hålla dem sysselsatta – eller att ta en taxi när jag inte kunde sitta och var full av blod som inte kunde komma ut, vilket orsakade mig enorm smärta."

Called 1177 about my spouse who is 37 weeks pregnant, had dangerous fever and was vomiting the whole night. At 3AM, a representative from 1177 suggested to drink more water, which made the situation even worse. We explained to her multiple times that the situation is really really bad, the water cannot stay in her body for 10 seconds and she is dehydrated and basically fading away. The nurse just said to drink more water anyway. At 7:30AM, my spouse was basically collapsing, I took her to the emergency hospital where they said it was super dangerous for both her and the baby.
There are so many people in Sweden who would like to help other people and work in healthcare sector. Why hire someone who doesn’t like to help? We pay 40-60% of our salary to maintain healthcare system, and this is what we get? To be honest I’m not even angry anymore, I’m just happy both her and the baby are alive and well. Thanks for nothing.

terrible service, useless and lazy staff.

I’m not a Swedish citizen, hence why I was happy to find this telephone number to get some advice on where to go to the doctor with my tonsillitis with fever. I waited for over 20 minutes in the waiting line. The health service lady told me to sleep and drink enough (really?). Only thing I wanted to know was where I could go besides the hospital to get treatment. She told me she couldn’t tell me as there are many different places to go depending on what symptoms I have and to call again if my condition got worse and hung up on me when I tried to explain that I didn’t want to wait another 20 minutes just to get an address and also that obviously, I just needed a throat doctor. Unhelpful, unfriendly, unempathetic and waste of time for people who actually want and need help.

This is a joke. Some granny will answer the phone telling you basic stuff about your health problems that you already know. She once redirected me to a dentist that overcharged me without even respecting the appointment or helping me with my tooth issue. Or she might redirect you to ER if you really don’t feel well, where they will tell you that as long as you are able to walk and talk there’s no reason for you to be there. They probably accept only corpses so they can push them to the morgue. If you have health issues, Sweden is not the country where you want to be. Thank god I bought some medicine from my home country cause the family doctor will not do anything either. They will maybe take a sample of your blood to analyze it and they will send you a letter at one point in the future. Hopefully you’ll still be alive to read it.

Been living for 12 years here and not once did i have a decent interraction with their healthcare system.
1177 is not a joke, it's an insult.
Incompetent receptionists that sent me from one department to another, back and forth, without any result, each deflecting help to others.
Apps that are buggy, confusing and outright frustrating to use, and i am in my 30s, can't imagine what older generations are going through.
It's like a game of pinball, they throw you from one receptionist to a nurse and so forth until maybe eventually, if you don't give up, you might get to a doctor.

Terrible app…impossible to use or understand. Waste of effort trying to figure it out.

Such an idiotic system, paying tax for this attitude.I have fever and covid symtoms, difficulty in breathing. I Called 1177.se for just a simple question that if it will be more difficult for me to breath, what should i do, the nurse replied, oh its just a normal virus, u should seek care at vard centralen, i side i am asking about if i will be in more threatening situation, she replied. Narakuten. I doubt if they are qualified enough to be medicos or not. I said can i rush to the emergency, bcz if it will be midnight. I should know if they are taking covid symtoms patients or not. Then she replied generally u go to narakuten, i replied , ”for life threatning situations also” ? then also she did not say anything. Then i ask myself that can i go to emergency in that case, she replied May be. I am so offended right now, what these people think that we are ? And this is why we pay our so hiGh taxes for.

Paying high taxes in Sweden to get a bot to help you fill in automatic questions to determine if you are sick. Impossible to book appointments and you have to jump between 1177.se and alltidöppet app. When you are sick, you want a human contact and easy access to healthcare. 1st world country with a 3rd world services.