The customer support is the worst
The customer support is the worst. They have no power to do anything. I have contacted them about the same issue more than 10 times (wrong telephone number on every order) and kindly asked to chat with a manager so this seemingly simple thing can be fixed. It has been a problem for months. But they won't fix it. My correct phone number is in my profile. That is never printed on the order which means the delivery personel never call me when the food is dropped off at the delivery point. They call the number on the order! Anyway my last chat with customer service before I finally gave up was:
ok so you don't fix the problem, you don't escalate it, and you don't send any feedback and I cannot chat with a manager is that correct?
LiveChat4
LiveChat4 says:yes.correct.
