We would just like to say, Luke was amazing! A methodical assessment, quickly identifying the issue and resolving in quick time. Clean and tidy work with no dramas to worry about after. We have... See more
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I had 2 visits altogether on successive days, and both men who came were friendly, polite and efficient. The main problem was fixed on the second visit - not cheap, but all the equipment was brought t... See more
It was extremely easy to book an appointment and process was seamless and assistant will to support. Plumber Sean Allan arrived on time and was extremely helpful and very informative. Job was very tho... See more
Charlie was phenomenal. His assessed my bathroom tap situation really quickly. Since it needed to be replaced, he popped out to get the parts in a very speedy trip and then carried out the necessary w... See more
Company details
Written by the company
Welcome to 0800 Homefix your local handy tradespeople! Same day emergency repairs from your local experts. Covering Plumbing, Heating and Handyman Services at competitive prices our aim always is to build strong relationships with our customers built on good quality workmanship, reliability and fast response times! We offer a wide range of services including; service & maintenance boiler breakdowns & repairs competitive new boiler and central heating installation prices handyman services plumbing repairs We look forward to receiving your call. Yours Gratefully, 0800 Homefix 'Just call our name'
Contact info
First Floor Suite, Bridge House, 1 Brants Bridge, RG12 9BG, Bracknell, United Kingdom
- 0800 466 3349
- office@0800homefix.com
- 0800homefix.com
4.5
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Misleading charges and a really upsetting experience
I’m very disappointed with Homefix. I explained clearly during the booking call that a plumber had already tried everything and that machinery would be needed. I asked directly whether the engineer would come with the right equipment. I was quoted £120 for the first hour, and not once was I told there would be an extra £385 + VAT machinery charge.
When the engineer arrived, he confirmed exactly what I had said — machinery was required — and only then told me the extra cost. By that point, it was hours before our festival, and I felt completely stuck.
I was also never told that payment had to be made upfront, which left my wife suddenly pressured into paying on the spot. She was extremely upset by how the call was handled, and even the engineer apologised for how she had been spoken to.
When I raised all of this with the company, they dismissed the concerns and took no responsibility for failing to disclose the charges or the upfront payment requirement. The whole experience has been stressful and very upsetting, and I expected far better transparency and basic understanding.
14 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Dear Anton,
We’re sorry to read that you feel this way and that the experience was upsetting for you and your wife.
As outlined in our previous correspondence, the initial booking covered a first-hour assessment. Any further work identified beyond that — including the use of specialist machinery — falls outside that scope and is quoted separately once the engineer has assessed the situation on site. In this case, the requirement for additional equipment was confirmed during the visit, a quote was provided, and the work only proceeded once it had been accepted and payment authorised.
We understand your concerns around communication; however, our records (including the quotation, invoice, and email correspondence) show that the additional charges were clearly presented and agreed to before the work went ahead. Our terms regarding upfront payment are also set out in advance, and while we appreciate this may not have been your expectation, we are unable to proceed with works without payment being made.
With regard to the call you referenced, we have reviewed the recording. While we recognise this was a stressful situation, we did not find evidence of our team member acting inappropriately. The call reflects an attempt to clarify how you wished to proceed, particularly as concerns were being raised at the time.
We do regret that the experience did not meet your expectations, but based on a full review of the job and communications, our position remains unchanged.
Kind Regards,
0800 HomeFix
Lee and James fixed my thermostat…
Lee and James fixed my thermostat shower today, they did an amazing job, lovely guys, really friendly, cleaned up afterwards. Highly recommend.
13 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your feedback! Great to hear Lee and James did an amazing job!
Brilliant work and great service
Had a great experience using Homefix. Booking the service was very easy and they had a quick turn around to have someone coming to my flat to look at the issue.
Luke was very friendly, capable and knowledgeable. He was clear in his report what the issue was and what to do next to solve the drainage issue I had in my flat.
I would highly recommend this company, their prices are fair and they offered a great service.
13 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your kind feedback! It’s great to hear you had an easy booking experience and a quick turnaround. Luke’s friendly, knowledgeable approach and clear guidance on the drainage issue are really appreciated, and we’re glad you found the service and pricing fair.
Sean was very friendly and efficient-…
Sean was very friendly and efficient- diagnosed the problem and fixed promptly. Left the bathroom in ready-to-use condition
13 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your feedback! It’s great to hear Sean was friendly and efficient, quickly diagnosed and fixed the issue, and left everything ready to use.
Arrived well within the time slot
Arrived well within the time slot, checked the house for leaks and wrote a report for us to put forward to Thames Water. Great service, thanks.
13 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your feedback! Great to hear the visit was on time, thorough, and that the report was helpful for Thames Water. We really appreciate it!
Unreliable, unresponsive, and not worth the hassle!
I wasted a whole morning due to this company. I was initially assured that their request to push my appointment back 2 hours would still guarantee a morning slot (10–11am), but later received confirmation for a much wider 10–5 window.
I was told I’d receive a call-back to confirm the engineer’s arrival, but never heard anything. Instead, the engineer contacted me directly to say he had multiple jobs before mine, showing the office had no clear idea of his schedule.
On top of this, their phone lines were not working properly, making it impossible to get updates. When I did get through after hours of trying, this was something they shrugged off. I was also not informed in advance that the required part could not be replaced on the same day (something I expressly asked when booking) which the engineer confirmed immediately. They were too keen on making false promises, which was the trend throughout my conversations with them.
Resorting to email, I was able to cancel the booking and request a refund - please do not pay up front like I did...
0800 HomeFix's service is disorganised, communication is poor and false assurances consistently made. Please avoid this company!
12 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Dear Will,
We’re sorry to hear about your experience and the frustration caused.
Delays and changes to appointment windows can occasionally happen due to the nature of reactive work, but we should have communicated this more clearly and kept you properly updated. We also apologise for the difficulty you had reaching us by phone and for not setting the right expectations regarding parts and same-day completion.
Your comments about communication and organisation are taken seriously, and we will be reviewing these internally to improve how we manage bookings and customer updates.
We’re glad you were able to get in touch via email to resolve the cancellation and refund, but we regret that your experience led to that outcome.
Kind regards,
0800 HomeFix
An immediate call right after post the job
After posted the job 2mins on Checkatrade, received a call claim they are interested in the job. However she is not able to describe any information I shared in the job details- even the job title. When I asked her more details about my job, she hand up my phone. It feels like a fake account to collect customer’s enquiry and resell it to other traders. This might explained why some of their traders ask more money after arrive. Because they don’t care the reputation as it wasn’t their actual name at the first place.
11 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Dear Stacey,
Thank you for bringing this to our attention. We’re sorry to hear about your experience, as this is certainly not how we expect initial enquiries to be handled.
We want to be clear that we do not operate fake accounts or collect and resell customer enquiries. We take the integrity of our service and our customers’ trust very seriously. What you’ve described does not reflect our usual process, and we would like to investigate this further.
If you’re willing, please contact us directly with any details (such as the number that called you or the time of the call), so we can look into this and take appropriate action.
Kind Regards, 0800Homefix Team
Boiler repair
Boiler repair was carried out efficiently and to cost. Elliot was very professional and did a great job.
11 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Really appreciate your feedback! That is great that Elliot handled this professionally and that you’re happy with the result.
£120 call out charge then wanted £900…
£120 call out charge then wanted £900 to fit a toilet which is not working properly and want £1800 to come back to finish the job they have done badly and stood over me demanding I pay immediately, the guy was unprofessional making several personal phone calls during the day.
24 March 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Dear Mark,
We’re very concerned to read your feedback, as this is not the level of service we aim to provide.
Our call-out fee covers the initial assessment and diagnosis, and any further work is quoted separately based on the scope required. That said, we take concerns about workmanship, professionalism, and payment conduct extremely seriously. What you’ve described—particularly feeling pressured for immediate payment and the quality of the work—is not acceptable by our standards.
We would like to investigate this matter further. Please contact us directly at Support@0800homefix.com with your details so we can review the job, address any issues, and work towards a fair resolution.
Kind Regards, 0800Homefix Team
Dean
Dean provided a great service from start to finish. The plumber arrived promptly, quickly diagnosed the issue, and had the toilet unblocked in no time. Professional, efficient, and left everything clean and tidy. Highly recommend!
10 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Appreciate your feedback! It’s great to hear Dean arrived promptly, quickly identified the issue, and got the toilet unblocked efficiently while leaving everything clean and tidy. We really appreciate the recommendation!
Luke was very helpful
Luke was very helpful, friendly and polite. He was quite efficient and did the job well and to a great standard.
10 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your kind feedback! It’s great to hear Luke was helpful, friendly, and completed the job efficiently to a high standard.
Friendly, helpful and clear service
Luke Cashin was very friendly and helpful, explaining everything clearly and helping identify the specific issue at play. A little on the pricey side, but certainly worth it for me to ensure the job was completed properly - they were also clear with pricing from the start.
10 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your detailed feedback! We’re delighted to hear Luke Cashin was friendly, helpful, and clearly explained everything throughout. It’s great to hear you felt the service and transparency around pricing made it worthwhile.
AVOID, DO NOT PAY £120 UPFRONT
I booked and paid in advance for a bidet installation, expecting a standard toilet bidet. The engineer identified the product was only suitable for sink installation but proceeded without contacting me.
Installing a bidet to a sink tap is clearly different from a toilet water supply, both in function and cost. I was charged £120 for a straightforward installation that does not meet the intended purpose.
The company declined any partial refund, despite this being avoidable with proper clarification.
31 March 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Hi, thank you for your feedback. We’re sorry to hear you were unhappy with the outcome of this job.
Our engineer has confirmed that the bidet supplied was not suitable for installation on the toilet and could only be fitted to the sink. We understand this was explained to the person at the property at the time, and we were advised to proceed with the installation on that basis.
Having reviewed the job notes and call details, we’ve not found any indication that a toilet installation was specifically requested in advance. Our engineer attended and completed the installation requested using the product supplied. Unfortunately, the item purchased is not compatible for toilet fitting, so we’re unable to return and install it there. If you would like us to attend again to fit a different, suitable product, we’d be happy to arrange this as a new chargeable visit.
We do appreciate your feedback and are sorry this experience did not meet your expectations.
Great Work
The plumber was professional, came on time, and dealt with the issue promptly; very good work!
9 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for taking the time to leave a review! We’re pleased the plumber arrived on time, worked efficiently, and resolved the issue for you—glad you were happy with the service!
No hassle.
Luke came round this morning, super nice guy. No hassle, and the job got done🤷♂️. Recommend.
9 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for the feedback! Great to hear Luke got everything sorted quickly and hassle-free—appreciate the recommendation!
Feel completely taken for a ride by…
Feel completely taken for a ride by this company. Paid £100 for assessment and then received a quote for over £4500 to reconfigure some mains pipes. The work would have taken less than 1 day to complete with approx 4 metres of new pipe work required. The company do not provide a breakdown of materials or labour costs when requested- no wonder! Excessive pricing strategy, shameful practice, no thanks!
31 March 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Dear Helen, thank you for taking the time to share your feedback. We’re really sorry to hear that you felt disappointed with your experience.
We understand that the quote may have seemed high, and we appreciate how frustrating that can be—especially when the scope of work appears straightforward. Our pricing reflects not only the physical installation time, but also factors such as compliance with safety regulations, specialist expertise, materials, warranties, and the complexity involved in working with mains systems.
We price our work on a fixed-cost basis, which reflects the full scope, associated risks, compliance requirements, and overall outcome. For this reason, we don’t provide itemised breakdowns, as these can be misleading, lead to scope misunderstandings, and don’t accurately represent the value or responsibility involved in delivering the job as a whole.
If you’re open to it, we’d welcome the opportunity to revisit your quote with you and provide further clarification.
Kind Regards, 0800Homefix Team
Toilet and sink reinstall
Charlie and Jack did a great job, came to what was supposed to be a straightforward job and come to find that there were adjustments that needed to be made to make the toilet reinstall good, alongside some new adaptors based on the recommendations from Charlie.
8 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your feedback! It’s great to hear Charlie and Jack handled the unexpected adjustments smoothly and made sure everything was done properly. We appreciate you highlighting their helpful recommendations!
Jackson
Jackson, the plumber, arrived early after checking with me that that was ok. He quickly diagnosed the problem and fixed it within 2 hours. He was polite and helpful. I would recommend.
8 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for taking the time to share your experience! Glad Jackson was able to arrive early with your approval, quickly sort the issue, and provide such helpful, polite service.
Charlie and his colleague sorted my…
Charlie and his colleague sorted my leak out in my bathroom super quick and cleanly!
7 April 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Really appreciate your kind words! Great to hear Charlie and his colleague got the leak sorted quickly and kept everything nice and tidy.
Fixed Leaking Tap
The whole experience - from booking the job to job completion - was very professional.
The plumber (Darren) explained the problem and what needed to be done. The work was completed to a high standard. Small mix-up between the Hot and Cold water taps at the end, hence 4 stars and not 5.
23 March 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your feedback! We’re glad to hear you had a professional experience and that Darren explained everything clearly and completed the work to a high standard. We appreciate you highlighting the mix-up with the taps and will take this on board to improve.
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