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Recent reviews

Tony

Tony

Rated 3 out of 5 stars

I love the coins I have received from here. The prices are great aswell. Some are gifts and some just for me. I have a couple of issues however. 1) When you start a collection, they usually have a starter coin in the pack but then it takes forever to get anymore. And when you buy them separately or individually, you don't get the certificates with them even though they are part of the collection. 2) Apparently postage is done via Tiktok and you pay £3.99 once per live feed and your items come all together in the same package. But when you return anything the postage is paid per item so gets deducted off your refund. After all the deductions from the refund you end up with very little from the item itself. I have never had to pay for returning an item especially when it says on their website that returns are free within 30 days. It works out better for me to keep the items I want to return even though I have doubled up on some of them by mistake. 3) Some of the items have a value of £16 but they start the auctions for them at £8 starter but then you have an item that's value is £40 and starts at £1. I like the price for delivery and that you only pay it once. The service on Live is really good. They answer all my questions that they are able to. My orders have all arrived within a few days and customer service are good usually aswell. I am missing one of my starter coins from my James Bond 007 collection which is a Christmas gift and haven't received it even though I have sent pictures and they told me they will sort it. Also they haven't had any of the rest of any of my collections on the live shows and I have lots of collections that need filling.

Miss Catherine F

Miss Catherine F

Rated 1 out of 5 stars

In the first instance, they over value your property, so you go with them as agents. Once the contract is signed, Then 2 weeks in they tell you the property is over priced and they are selling 3 bedroom properties for the same price as your 2 bedroom. Also, I signed up for the enhanced service, so the agent shows potential buyers around. Out of 6 potential buyers, I was asked to show round 3, 1 didnt turn up and I had to call the agent for feedback. My sale should have been the easiest, I was selling to a 1st time buyer, and I wasnt buying anything. So no chain. I went with YOPA'S conveyancing team, thinking keep it in house and it will be quicker. How wrong was I? The Eway app is awful, you upload things as requested and they say they haven't received them, I ended up, uploading my ID 4 times. Also they sent several emails with confidential information to the wrong email address. This was picked up by us, no apology. Also you ring them the phone goes straight to voicemail, you leave a message an nobody calls you back. 6 voicemail left, 10 emails sent, no replies. The agent for Yopa Tami, after they sold the property, I never had any input from her for over 8 weeks, to which I was told, shes been working in the background! Well not with me she wasnt! They talk the talk, then once your signed up, the service, and communication is appalling! So I dont recommend them, 😐 Also I made a complaint about them prior to completion, and of course they lied. Then when I replied, they stated I had used my quota for complaining and had to go to the ombudsman! Avoid at all costs!