Toolworld.dk Reviews 

5,370
TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

I bought a fitting for hipressure washer and toolworld confirmed delivery a few days later. when the date passed and i had not recived my order i asked when i would recive and got no reply after wa... See more

Rated 5 out of 5 stars

I received all of the items requested, one day after the initially stated delivery date. Everything was as expected. Would purchase from Toolworld again.

Company replied

Rated 1 out of 5 stars

After 8 days of ordering the product I still don't have any tracking details or my package which supposed to come 1-3 days! Johan replied to my email after he saw my previous review and he promise... See more

Company replied

Rated 5 out of 5 stars

Unfortunately, I needed the tools faster than Toolworld could restock. They wrote me a polite e-mail explaining the situation.

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3.5

Average

TrustScore 3.5 out of 5

5K reviews

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No recent history of asking for reviews

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3.5

All reviews

(5,370)

6 reviews in the last 12 months

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Rated 3 out of 5 stars

Long time to reply

I bought a fitting for hipressure washer and toolworld confirmed delivery a few days later. when the date passed and i had not recived my order i asked when i would recive and got no reply after waiting a few weeks i informed them that i wanted to cancel the order and then they suddenly delivered the item but i had allready bought elsewhere. They have now reacted after 3 weeks and I have now finally recived a refund of return of my order
So we are ok but very long response time

24 May 2024
Unprompted review
Rated 1 out of 5 stars

Very very unprofessional company

Very very unprofessional company.
I have made an order where they say delivery is 1-2 days. After 4 days I wrote an email asking them when the order will be delivered but I got no answer. So I wrote them again to cancel the order since I had time buy the items from another place. Still no response and now 2 weeks after they send me the order and charge me the money.

Customer service is 0 in this company.

Stay away from them.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

After 8 days of ordering the product I…

After 8 days of ordering the product I still don't have any tracking details or my package which supposed to come 1-3 days! Johan replied to my email after he saw my previous review and he promised me to send me the tracking number same day, but I still don't have it.
If you need to buy something fast don't buy it from this website, because you will wait and wait.

Dear Jonah
I made a review where I’m pointing out the problem with the delivery from your website not the product :) it’s more like update.

25 July 2022
Unprompted review
Toolworld.dk logo

Reply from Toolworld.dk

Kære Marek Kal,

Du har lavet 2 anmeldelser af den samme ordre, og her må vi absolut anerkende dit engagement.
Besvarelsen af denne anmeldelse har vi med i den første besvarelse 🙂

Med venlig hilsen
Toolworld.dk

Johan

Rated 5 out of 5 stars

Good service, for a good price.

I received all of the items requested, one day after the initially stated delivery date. Everything was as expected. Would purchase from Toolworld again.

17 November 2020
Toolworld.dk logo

Reply from Toolworld.dk

Hi Phillip,

Thank you for you support and trust in us.
Hope your new Kärcher will do a fantastic job 👍

Don't be a stranger - we are here to help 🙂

Best regards
Toolworld.dk

Johan

Rated 4 out of 5 stars

variety

I got al the products I wanted. Although one of them out of 20 approx. got delayed. They didn't charge me for it obviously.
I call them and inmediately they informed me that their supplier fail to then. Now I am still waiting for it. But they call me on Friday to say that next week I will have my sav with no extra change for the extra delivery.
An aplause for the people that makes mistakes and knows and do correct them. We are always going to make them.

15 March 2015
Unprompted review

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