Maplin Reviews 

1,264
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and note how simple it is to navigate the digital platform and place their orders smoothly without any trouble. Many people also note that the items arrive securely packaged, matching their descriptions precisely and functioning reliably right out of the box. However, some people mentioned experiencing frustrating delivery delays, tracking discrepancies, or having parcels mistakenly sent to completely incorrect residential addresses. Additionally, a few consumers noted receiving completely different products than advertised and faced unhelpful customer service responses when seeking professional assistance or refunds.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Consumers find product to be positive, highlighting sturdy quality and items arriving just as described.... See more

Order

Clients share satisfaction regarding the order process, highlighting that items are easy to purchase and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Searched on website easily and placed order without problem. The package of two items was delivered within the time frame expected and as it was tracked, I could easily follow its progress. The item... See more

Rated 5 out of 5 stars

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... See more

Rated 5 out of 5 stars

I can't believe how quickly and well packaged this arrived. Will def shop at Maplin again, and I got a Blue light discount.

Rated 5 out of 5 stars

Excellent service. We've lost Maplin from the high street but pleased to see them still on line. The item exactly as described, promptly delivered. Would use Maplin again and recommend.


Company details

  1. Electronics Store

Written by the company

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(1,264)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Refused to refund postage on faulty item

Didn't accept that a cable was faulty when it did not work for the described purpose, and refused to refund postage. Claimed that they'd tested it and didn't find anything wrong with it. The cable is definitely the problem as I have another cable which works fine.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Established company now mainly online

The cable was competitively priced, works as specified, and was delivered through my letterbox (no signing, not left with a neighbour or thrown behind a bush)) in about four days. There used to be a local store which I have missed since it closed many years ago. I came across Maplin again whilst searching for a cable that would charge devices with different connectors (USB A to lightning and USB C in my case). I generally try to "shop local", but an admittedly limited attempt to find one locally led me to order online. I chose Maplin because it had the product (with a bonus connector that I might need) and was a name I was familiar with. I believe there are still a few Maplin stores, so if you can "use them don't lose them". The online experience isn't as good, but it is as good as most online experiences.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

I can't believe how quickly and well packaged this arrived. Will def shop at Maplin again, and I got a Blue light discount.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Just what I wanted

Just what I wanted with the reliability I remember I always had from Maplin - so glad I found you again online!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I found the Maplin customer service team EXCELLENT

I found the Maplin customer service team to be excellent.
The cable I’d been using just stopped working for no apparent reason, Kate sent out a prepaid label straight away, I returned the cable. I waited a few days and then received a brand new cable,
Thank you for all of your help Maplin and in particular Kate

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. We've lost Maplin from the high street but pleased to see them still on line. The item exactly as described, promptly delivered. Would use Maplin again and recommend.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Photo from tracking is not our…

Photo from tracking is not our letterbox. Shown on Royal Mail tracking as delivered. Their site says you need to contact them if this is the case.

royal-mail tracking number: YT762917882GB

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service.

Terrible customer service.
RM delivered cables to the wrong address, despite have POD proof they insisted that I had to go to the wrong address and then go to depot. Despite online and telephone conversation with RM advised the parcel was delivered, to an incorrect address.
After 2 weeks, I finally ask to escalate and complain and miraculously they refund me.
Poorest service.

9 June 2026
Unprompted review
Rated 3 out of 5 stars

I wish they didn’t use DPD

Everything’s fine except the fact they use DPD and DPD left my parcel in an extremely by irresponsible location and I had to contact them whilst I was at work to get the driver to go back and make sure my parcel hadn’t been stolen. It was stressful but not maplins fault. Wish they didn’t use DPD though.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

My son is camping for the weekend the…

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with us? excellent device well made with solid rubber body and
waterproof .Well done maplin for a good emergency device for anyone to leave in your car.

20 May 2026
Unprompted review

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