I only write reviews when something is outstandingly good or outstandingly bad. This falls into the first category. I love my new nicotine free puff box, it's so well designed and tastes perfec... See more
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Review summary
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Reviews shaping this summary
Great products, good value for money and high quality. On the rare occasion when things weren’t 100%, the customer service has been outstanding. Fast, super friendly and helpful replies that show the... See more
Company replied
The ARX1 & ARX2 are both great products. They have spent a lot of time getting these vape pens a winner. They really thought through every detail weight, comfort, battery, OLED screen, USB-C fast cha... See more
Company replied
A quick follow up review for the amazing JAC. My new mod arrived, but the screen was defective. I emailed and Duncan from the customer services team got back to me in less than five minutes! A replace... See more
Company replied
Company details
Written by the company
JAC Vapour is a British vape brand, selling it's vape devices and e-liquids directly through it's online store: www.jacvapour.com. Since their initial launch in 2010, the JAC Vapour team have grown the business to be a leader and prominent voice in the UK vape industry. They're proud to have introduced premium devices, all designed in-house, and provided premium e-liquids made in the UK. Today, it's still one of the only truly independent vape brands in the UK; privately-owned and managed. Compliance is a big part of the JAC Vapour proposition; all products being thoroughly tested, verified and registered. In recent years, the business has won government contracts, including supplying highly regulated pod vapes to the Scottish Prison Service.
Contact info
Unit 1B, Tom Stewart Lane, KY16 8YB, St Andrews, United Kingdom
- 0131 555 6111
- sales@jacvapour.com
- www.jacvapour.com
4.7
Excellent
974 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic service and product.
Fantastic service and product.
Customer service upgraded my delivery foc which meant I received the product in 24hrs.
Thank you JV
29 August 2026
Unprompted review
Reply from JAC Vapour
Hey Caroline! Glad to hear that we could help, that's great news! :)
Reply from JAC Vapour
Thanks Mark! :) Glad to hear that you're a fan, that's great news! :)
Reply from JAC Vapour
Glad to hear we could help, that's perfect! :)
Excellent service
Having looked around and read a lot of reviews I eventually opted for a JAC DNA along with one of their tanks and I'm pleased I did; they have a great build quality and straightforward, clean design as well as good flavour etc and it's now my go-to vape.
I ordered a couple of accessories, one of which was broken in transport; I emailed JAC, had a polite and supportive response overnight, a replacement within 24 hours and a follow up email to confirm I'd received it and all was well. In spite of the reviews I'd read this was support way above my expectations - highly recommended and thank you JAC!
31 July 2026
Unprompted review
Reply from JAC Vapour
Anytime, we're (truly) always more than happy to help! :) Just glad to hear we could help! :)
ARX 2 - powerful and small
As a long standing vaper I can testify to the quality of these Devices. The ARX 2 is a really great bit of kit. Small and light makes it so much easy to just pop in your pocket. Great back up from their support team.
23 July 2026
Unprompted review
Reply from JAC Vapour
Hey Mark! :) Glad to hear that you're a fan of our new ARX-SERIES, that's great news! :)
Amazing customer service via Duncan.
Amazing customer service via Duncan.
Best vape company in the UK.
Would recommend to anyone.
Thank you
23 July 2026
Unprompted review
Reply from JAC Vapour
Honestly, anytime, we're always more than happy to help! :)
Great products
Great products, good value for money and high quality. On the rare occasion when things weren’t 100%, the customer service has been outstanding. Fast, super friendly and helpful replies that show the company really cares about their customers.
Would highly recommend.
22 July 2026
Unprompted review
Reply from JAC Vapour
Glad to hear that we could get that one sorted for you, that's great news! :)
Have used this company before,amazing…
Have used this company before,amazing service ordered yesterday late afternoon received this morning
Will continue to use
21 July 2026
Unprompted review
Reply from JAC Vapour
Thanks Elizabeth, glad to hear we could help! :)
JacVapour is simply the best!
JacVapour is simply the best!
OK, so I can't claim to have tried all the online vaping shops out there but then I don't need to because I'm so happy with the quality of their products, the speed of delivery, the excellent customer service. You actually get to talk to real people with real personalities and nothing seems to be too much trouble.
Most recently, I am so impressed with how they have contacted their customers about this rubbish new vape duty. Until their email arrived I was completely ignorant of the new duty and doubtless would have remained so until it came into effect.
5 stars from me
24 June 2026
Unprompted review
Reply from JAC Vapour
That's awesome, thanks for letting us know - glad to hear we could help, that's perfect! :)
Excellent customer service
Excellent customer service. Duncan goes above and beyond!
26 June 2026
Unprompted review
Reply from JAC Vapour
Hey Jo, glad to hear we could help - that's perfect! :)
They supply quality products and ive…
They supply quality products and ive been using them for years, always very helpful if I've had a problem with my device .
Nice to have a British company you can trust 100%
22 June 2026
Unprompted review
Reply from JAC Vapour
Glad to hear that we could help, that's perfect! ::)
Excellent company
Excellent company, had an issue with a couple of faulty pods and they rectified it straight away sending me replacements same day, cannot fault their customer service team
12 June 2026
Unprompted review
Reply from JAC Vapour
Thanks Jane! Glad to hear we could get that sorted for you, that's great news! :)
Reply from JAC Vapour
Glad to hear we could help, that's perfect! :)
Arx 1 and 2 device the new vim is…
Arx 1 and 2 device the new vim is possible the worst product ever got both now in the bin . Bought vim for 8 years was unreal . Jac was great now if it cheap and nasty ... if this product was free Its still not good i would still not have . 8 years i have never treid anything other .Please jac give your old vim design to someone they can make a great product again.
18 May 2026
Unprompted review
Reply from JAC Vapour
Oh no, that's not supposed to happen - we'll reach out to you via email and see if we can get to the bottom of this one for you! :)
My order got lost
My order got lost. I contacted Jac vapour and they resent my order to me. The customer service was really good
7 May 2026
Unprompted review
Reply from JAC Vapour
Hey Nic! Glad to hear that we could get that one sorted for you, that's great news! :)
A quick follow up review for the…
A quick follow up review for the amazing JAC. My new mod arrived, but the screen was defective. I emailed and Duncan from the customer services team got back to me in less than five minutes! A replacement was sent and arrived the following day at no cost. Also they're being super helpful and patient with the return of the old one, again no extra cost. Absolutely incredible service from the JAC team!
9 May 2026
Unprompted review
Reply from JAC Vapour
Hey James! Glad to hear that we could get that one sorted for you, that's great news! :)
I ordered a vape pen set
I ordered a vape pen set, and must have just been unlucky, as the one I received was a factory dud.
I contacted their customer service, and Duncan was a consummate professional, and swiftly dealt with my query by sending out a replacement the following day.
I don't usually leave feedback, but it seemed only fair given the excellent service and support I received.
A++ experience. And would happily recommend to others.
7 May 2026
Unprompted review
Reply from JAC Vapour
Glad to hear that we could get one that sorted for you, that's perfect! :)
Quick delivery with great discount and…
Quick delivery with great discount and service 5 star
3 April 2026
Reply from JAC Vapour
Thanks Kevin, glad to hear that you're a fan - that's great news! :)
ARX2 amazing little palm device
ARX2 amazing little palm device, funky/stylish and hassle free also quick charging. One thing I will say is the rubber bung which stops the vape liquid from leaking can be a little fiddly but overall a excellent device.
4 May 2026
Unprompted review
Reply from JAC Vapour
Glad to hear that you're a fan of our new ARX-2 Kit, that's great news! :)
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