Havens of Westcliff Reviews 

5,814
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift and reliable delivery service, noting that fragile items always arrive securely packed and in pristine condition ready to use. Shoppers are also delighted by the beautiful products available at fair prices, finding everything exactly as described and wonderful for gifts or home. However, some people mentioned experiencing frustrating shipping delays with their orders and extremely slow responses when trying to reach out for customer support. A few consumers also noted receiving specific items with unexpected flaws, surface scratches, or a manufacturing quality that did not entirely match their expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing items as beautiful, sturdy, and exactly... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting fast shipping times and items... See more

Quality

People report positive experiences with quality, highlighting that items arrive as described and in perfect... See more

Order

Consumers experience a mix of feelings regarding the order process. While many reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would normally have bought from the brand directly but this year I couldn’t find the items I needed as single items! Easy ordering. Not keen on ordering on line as you don’t know of issues in the... See more

Rated 5 out of 5 stars

I had fantastic online service from Grace at Havens who ensured my cutlery order was shipped to me on time for my Christmas party. The items I ordered were better priced compared to other companies. I... See more

Rated 5 out of 5 stars

As previously, Havens has delivered us with a perfect service, rapid, efficient, and beautifully packed. Thomas Medallion tableware has been our standby for many decades. Now we are in process of rep... See more

Rated 5 out of 5 stars

I was grateful for the no hassle, fast delivery purchase. Item as described perfect many thanks.


Company details

  1. Kitchen Supply Store
  2. Gift Shop
  3. Jewelry Store
  4. Living Room Furniture Store

Written by the company

Established in 1901 Havens is a specialist Department Store selling quality China, Glass, Cutlery, Gifts, Fashion Jewellery, Perfume and Cosmetics. Our mission is to be experts in our field, delivering quality branded products, competitively priced, supported by a first class service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(5,814)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor product Poor communication

I ordered 5 dishes. 2 arrived substantially scratched and marked and one also scratched but only the once. I emailed them, no repaonse, I called and they don’t pick up. I’m not massively impressed.

27 July 2026
Rated 2 out of 5 stars

over 2 months delayed and less quality of tea cup paintings than at the pics

we ordered february with announcement for 6-8 weeks delivery time. Next announcement was End May, again failure. Next announcement was end of June and that worked. But we had written twice and set a final limit, afterwards we would have canceld the order.
In addition the tea cup is not like on the fotos. Quality of painting is less then the one we have and this little difference - white background or shady one is not on hte product fotos

29 June 2026
Rated 5 out of 5 stars

Sent to Australia

Sent to Australia. Delivered in only a week. Chrystal glasses, very well and thoughtfully packaged.
Thank you, would definitely purchase from here again

1 July 2026
Rated 5 out of 5 stars

Order arrived well protected with…

Order arrived well protected with bubble wrap and paper.
The only problem I had was that having sent off my order and bank details I didn't receive confirmation of my order which made me worry. However, after I contacted Havens they confirmed immediately that the order would be on its way.

29 June 2026
Rated 5 out of 5 stars

Havens: procelain heaven

As previously, Havens has delivered us with a perfect service, rapid, efficient, and beautifully packed.
Thomas Medallion tableware has been our standby for many decades. Now we are in process of replacing some items. Havens will remain our retailer of choice.

24 June 2026
Rated 5 out of 5 stars

Kayleigh was fantastic

Kayleigh was fantastic. The product we needed was not in stock anywhere we could find. She kept us posted on progress with the manufacturer doing another run and when it would be available. Great service.

24 June 2026
Rated 5 out of 5 stars

Excellent sale and free gift.

I took advantage of their very good sale offers to replenish my glassware and also received a good quality free set of 4 stoneware mugs. Easy ordering and very swift delivery. What’s not to like! 👍🏻😊

5 May 2026
Rated 1 out of 5 stars

Shocking response to a complaint about…

Shocking response to a complaint about an item that arrived with a damaged box and peeling labels on the glasses, making it unsuitable as a gift. Despite this, the company refused to cover the return postage for a refund, which is very disappointing.

13 April 2026

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