Grays of Westminster Reviews 

121
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and trustworthy service, noting the staff's exceptional helpfulness and extensive product knowledge. Many people appreciate the outstanding customer service, often describing interactions as delightful, personalized, and efficient, with some even receiving individual replies. Reviewers also consistently report that products arrive in superb condition, frequently described as new or immaculate, matching online descriptions. Furthermore, the delivery service is often highlighted for its very fast dispatch and well-packaged items, frequently exceeding expectations for speed.

What people talk about most

Product

Consumers find product quality to be consistently positive, with many praising the excellent condition of... See more

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding and second to... See more

Delivery service

Users describe positive interactions with delivery service, consistently highlighting fast and quick delivery... See more

Staff

Clients share positive opinions on staff, consistently highlighting their efficiency, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ok , this wasn't a Nikon product as such , rather a David Busch Nikon D4/D4s Guide . found a copy that was VERY reasonably priced at Grays of Westminster - I phoned to confirm they'd received paym... See more

Company replied

Rated 5 out of 5 stars

My first purchase from Gray”s and it certainly wasn’t huge/costly. But the service level and follow up to a query were excellent. Now, if the service is like that for relatively low cost items, it mus... See more

Company replied

Rated 5 out of 5 stars

Very courteous staff giving a totally trustworthy, reliable, and professional service. Even buying remotely is a joy but the shop is a delight to see, so be sure to visit! I first bought from Grays se... See more

Company replied

Rated 5 out of 5 stars

Called up to find out whether I could get a camera body delivered next day for a shoot, spoke to Daniel - super polite and helpful. Assured me this was totally possible and lo and behold it was delive... See more

Company replied


Company details

  1. Camera Store

Written by the company

Grays of Westminster, the multi-award-winning Nikon-only shop, was founded forty years ago by Gray Levett with the idea of creating a world-class camera store, offering a service that was second to none. It is superbly located in a quiet area of central London, a few minutes walk from Victoria Railway Station; the Houses of Parliament, Buckingham Palace, the Tate Britain, River Thames and Knightsbridge are all within easy reach. Grays of Westminster is not simply a famous Nikon camera shop; it is to many photographers around the world an institution. It can trace back its beginnings from a modest mail order company to its present, highly-respected position in the photographic industry. Grays of Westminster, became the first camera shop in the world to be granted a Coat of Arms. Mr. Robert Noel, Norroy and Ulster King of Arms of Her Majesty's College of Arms, presented the Coat of Arms to Grays of Westminster 29th October 2014.


Contact info

4.9

Excellent

TrustScore 5 out of 5

121 reviews

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4.9

All reviews

(121)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order on line

Easy to order on line. Product was dispatched and delivered quickly and at a reasonable price

1 July 2026
Grays of Westminster logo

Reply from Grays of Westminster

Colin, thank you very much for your kind review.

Rated 5 out of 5 stars

Outstanding service

The service I have received is just outstanding in all areas. Great communication, packaging and speed of delivery. Even got a half price subscription to 'The Nikon Owners Magazine' My next Nikon will definitely be bought from Grays. Thank you so much and a visit to the shop is certainly on my bucket list...

26 June 2026
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Reply from Grays of Westminster

Thank you very much for your kind words of praise for our service Dave. It is much appreciated by all of us at GoW.

Rated 5 out of 5 stars

Superb customer service

There is only one place to buy Nikon cameras etc and that is Grays of Westminster. Their professionalism, expertise and customer service is exemplary and most importantly they are totally trustworthy. Daniel was exceptionally efficient, knowledgeable and kind ensuring that all aspects of my camera purchases were addressed. Grays of Westminster are one of the few businesses which have successfully maintained traditional services, which makes purchasing a pleasure.

14 July 2026
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Reply from Grays of Westminster

Thank you very much indeed for your very kind review of the service you received from Daniel. Your acknowldgement is greatly appreciated by all of us at Grays of Westminster.

Rated 5 out of 5 stars

Very good service

Very good service, knowledgeable and very helpful, great email customer service from Daniel and would use them again in a heartbeat

9 July 2026
Unprompted review
Grays of Westminster logo

Reply from Grays of Westminster

Hello George, Thank you very much for your kind tribute to Daniel for the service you received. It is greatly appreciated. I have shared this with all of the staff here.

Rated 5 out of 5 stars

Always helpful

Always helpful, advice you can trust and product that truly is of highest quality.

22 June 2026
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Reply from Grays of Westminster

Thank you very much David for your very kind review. It is highly appreciated by us all.

Rated 5 out of 5 stars

Great service at a competitive price

Hard to beat on price and can’t be bettered for service. I rarely, if ever, need to shop elsewhere for Nikon gear. Highly recommended.

15 June 2026
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Reply from Grays of Westminster

Thank you very much Chalkybloke for your very kind tribute. It is much appreciated.

Rated 5 out of 5 stars

Good price

Good price, fast delivery

9 June 2026
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Reply from Grays of Westminster

Thank you very much for taking the trouble to write a kind review.

Rated 5 out of 5 stars

My first purchase from Gray”s and it…

My first purchase from Gray”s and it certainly wasn’t huge/costly. But the service level and follow up to a query were excellent. Now, if the service is like that for relatively low cost items, it must equal that at least for higher priced items, at least that’s my thoughts. Anyway, I may soon be getting more stuff so I’ll see for myself :-) ( not that there’s any doubt).

8 June 2026
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Reply from Grays of Westminster

Harry, thank you very much for your kind and thoughtful review, It is very much appreciated bu all of us at Grays of Westminster.

Rated 5 out of 5 stars

Another great experience

A trusted dealer for Nikon gear who have exceptional knowledge, customer service and very quick dispatch/delivery.

6 June 2026
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Reply from Grays of Westminster

Thank you very much Andy for your kind review. It is greatly appreciated.

Rated 5 out of 5 stars

Very Friendly Service

Ok , this wasn't a Nikon product as such , rather a David Busch Nikon D4/D4s Guide .
found a copy that was VERY reasonably priced at Grays of Westminster - I phoned to confirm they'd received payment and the gentleman who answered could not have been friendlier .
The book arrived later that eek in AS NEW condition , I could not have been happier .
Net time I'm looking for a Nikon lens I'll be calling in at Grays -
Thank You , Guys

10 June 2026
Unprompted review
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Reply from Grays of Westminster

Thank you Peter for your kind words of praise for our service. We are delighted that we could help you and look forward welcoming you to the shop.

Rated 5 out of 5 stars

Great service for Nikon items

I ordered a pretty obscure Nikon lens hood for one of my older lenses and Grays had it in stock. They got it to me within a few days of ordering. I've used Grays for a long time and they always give this level of service on things Nikon

5 June 2026
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Reply from Grays of Westminster

Thank you very much Ian for your very kind review. It is greatly appreciated.

Rated 5 out of 5 stars

Rapid and problem free transaction

Rapid and problem free transaction. Camera in pristine "used" condition. Definitely recommend.

16 June 2026
Unprompted review
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Reply from Grays of Westminster

Thank you very much Rebecca for your very kind review. It is much appreciated.

Rated 5 out of 5 stars

Good service

First class.

1 June 2026
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Reply from Grays of Westminster

Thank you very much for your kind review. It is much appreciated.

Rated 5 out of 5 stars

Knowledgeable warm team

The company seemed to be a group of professional people with deep knowledge of their chosen specialisation. They were very forthcoming with balanced advice - not just looking upsell or bundle stuff.

28 May 2026
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Reply from Grays of Westminster

Thank you very much for your kind review Richard. It is much appreciated by us all here at Grays of Westminster.

Rated 5 out of 5 stars

Always a pleasure to visit Grays

Always a pleasure to visit Grays unique (probably) camera store. Staff knowledgeable, courteous, and helpful as always. Thank you. Very happy with my used lens.

18 May 2026
Grays of Westminster logo

Reply from Grays of Westminster

Thank you very much for your kind tribute. It is much appreciated.

Rated 5 out of 5 stars

Great company

Great company, honest and reliable.

4 June 2026
Unprompted review
Grays of Westminster logo

Reply from Grays of Westminster

Richard, thank you very much for your kind review of our company. It is most appreciated.

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