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We miss you in Chingford
A great pity to lose Focus. Nearly always had item you wanted. Sad loss.
Focus gone now out of Focus
This was the saddest day of my life, loosing Focus was sad, now we are stuck with B&Q prices.
Poor Quality Goods
I purchased a table and chair set for the garden in their recent sale. Was £399 now £179. This was the Wentworth set.
It was certainly not £399 worth of furniture. We eventually had three tables delivered and every single one was damaged in some way or another.
In all fairness to Focus they were quick to get a new table out to me each time (hence the two stars), but let face it, I'd rather have just received a good quality table in the first place.
Why don't they just state they are selling cheap crap instead of making out they are selling quality goods at a reduced price.
I still have a damaged table, I just can't be bothered to wait in for a forth delivery.
I suppose it will make good BBQ firewood and at least I can sit around the fire on the chairs that came with the table. I'll just have to eat on my lap.
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