Essentials Pharmacy and Aesthetic clinic Reviews 

106
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Placed an order on the 18th of July 2026. For over a month my order was not in. I followed up on my order and was told they had stock issues. I saw this same product available on their w... See more

Rated 5 out of 5 stars

-Best online price available (special offer) -Item received as advertised -Responded promptly and helpfully to email query -Express 24hr trackable delivery at low price -Item very well pack... See more

Rated 1 out of 5 stars

Ordered products online, no confirmation E-mail received. Instead an E-mail saying there was still items in my basket! Phoned company, they don’t take phone calls!! Sent an E-mail as requested, no... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY. I had to open PayPal complaint for non delivery. No customer service that replies by email or anyone answering the phone. Husband ordered again, payment taken then... See more

Company details

Information provided by various external sources

We sell Organic and Natural ranges online and in store in Covent Garden. We have a Professional Aesthetic clinic and Beauty Salon which also runs a Natural Health Clinic.


Contact info

2.2

Poor

TrustScore 2 out of 5

106 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.2

All reviews

(106)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Placed an order on the 18th of July…

Placed an order on the 18th of July 2026.

For over a month my order was not in.

I followed up on my order and was told they had stock issues.

I saw this same product available on their website on the 28th of August 2026.

Sent them an email for an update on my order and was told the same story- stock issues. How is that possible??

Requested for order cancellation and a refund. Avoid them!!

28 August 2026
Unprompted review
Rated 1 out of 5 stars

They are running many websites online…

They are running many websites online Scamming people This is run by Scammers pretending to sell u products but after u pay they demand £500 u to pay them very aggressively and threatening don’t give u refund just take ur money then want more everything is untrue all Fake and Dangerous!and they have other site I will report doing same thing! This is run by Scammers pretending to sell u products but after u pay they demand £500 u to pay them very aggressively and threatening don’t give u refund just take ur money then want more everything is untrue all Fake and Dangerous!and they have other site I will report doing same thing!All Fake Names aswell Was told I would receive my purchase paying this way but it has turned out to be a scam am afraid No answer just run away was all lies feel soo upset and annoyed they knew wat they were doing from the start! expressphamacy.uk
, Expressphamacy.uk, painmed.co.uk yeah they have many sites but they really don’t care wat situations u are in I actually nearly died!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my order

I ordered Mounjaro from this online pharmacy. The package arrived in less than 24 hours, which was really impressive. The packaging was careful and secure, and the product was well protected. Everything went smoothly, from payment to delivery.
I highly recommend this service for its reliability and speed.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely poor service

Absolutely poor service. Placed an order on the 19th May, still not received a single notification that it has even been shipped. It’s been over two weeks now. I’ve contacted their customer services several times and no response.

Please refund me my money, my Order is #1341.

And improve your service or stop doing business.

4 June 2025
Unprompted review
Rated 4 out of 5 stars

The products are exactly what I ordered…

The products are exactly what I ordered and so I am happy. My experience was a little unusual in that I was caught up in a scam by Evri postal services.
I reached out to Essentials by email, who replied very quickly confirming that they only used Royal Mail and not Evri. Essentials provided a tracking link in order that I could safely monitor the arrival of my goods and continued in email communication until the goods arrived. So nice to have a human to communicate with. I would use their services again.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service from Nancy.
She was very helpful by email and by phone on confirming the product I wanted.
Product then arrived in post very quickly.
Will definitely shop here again.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Website was easy to navigate and found exactly what I wanted. One of the products turned out to be out of stock and I received an e-mail offering me an alternative or a refund for the missing product. I replied and my refund was processed straight away and the rest of my order dispatched. Excellent customer service. Would highly recommend shopping with Essentials.

18 March 2024
Unprompted review

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