I ordered online with delivery to…
I ordered online with delivery to Klagenfurt Di-Tech store an USV Cyberpower CP1600, since this device functionality is extremely critical due to very expensive equipment that is meant to protect, I wanted to make sure that if there is insufficient functionality if I can bring it back and get my money back, as an abosolute normal behaviour for any new product in this world, that has manufacture defect. The answer was shocking: "for products picked-up from our shop allthough ordered online, the 14 days return is not applied, just warranty and waiting for a repair..." And above, like this was not enough, I felt patronized in the attitude of the seller, he replied full of disdain "that I should have read the conditions before ordering"...As matter of fact I did, and nowhere was written that 14 days return is not applied for store pick-up. I aborted to buy the product due to the miserable attitude and absolutely outrageous mindset. Once again I repeat: in every part of the democratic World a product, that has manufacturability defects, should be returned and get the refund of money immediately, the warranty applies only if the product has been used for some time and show defects, but a brand new product is returned and refunded without any discussion with plenty of applogies from Manufacturer and Seller, not with patronizing attitude. This experiece was a very negative one and very unexpected, especially, due to the fact that I had other products bought from DiTech, but I never experienced such a DISDAIN.