Janis Martinsons
Latvia
Review of lastminute.com
Very bad site
Very bad site. When checked flights price was 126 Eur for a ticket. When need to pay price go up to 142 Eur, because I pay with master card not with some Derbies(don't remember ecxactly what card) discount card, and later when made payment price I paid was 162 Eur, and for some purpose, Insurance was included, I didn't check that box.
Reply from lastminute.com
Hi Janis,
Thank you for your comments
Once you selected the flight you like on our website, you could see all the details about it including the total price. The final price was then displayed before to confirm the booking.
By clicking the ‘Buy’ button,You confirmed that you want to purchase the product and accepted the final price. In relation to the insurance customers can withdraw from the contract within 14 days from the date of purchase and before departure. Having reviewed your reservation i see that you never contacted our customer service team regarding this isssue.
Thank you for the opportunity to explain.
Kind regards,
lastminute group
Thank you for your comments
Once you selected the flight you like on our website, you could see all the details about it including the total price. The final price was then displayed before to confirm the booking.
By clicking the ‘Buy’ button,You confirmed that you want to purchase the product and accepted the final price. In relation to the insurance customers can withdraw from the contract within 14 days from the date of purchase and before departure. Having reviewed your reservation i see that you never contacted our customer service team regarding this isssue.
Thank you for the opportunity to explain.
Kind regards,
lastminute group