Frances Coats
Airsorted lives up to its name
Airsorted ironed out an issue in my Airbnb instantly and even offered a massage or free meal as an apology - totally above and beyond the call of duty but hugely appreciated and shows how seriously they take ensuring your stay is perfect. Communication was also always instant, polite and showed they cared. Couldn’t recommend more highly.
Great products, quick delivery
Finally, a great, oil free, cruelty free factor 50 for your face and delivery is rapid.
Stranded in Dubai because of Emirates
UPDATE: after over 10 calls and multiple emails and the call referred to in Emirates’ response below (which got cut off twice without resolution) we are less than 12 hours from the time we’re supposed to be picked up and STILL they can’t sort out our transfer (at least in part because they didn’t link our bookings so the people who contacted me didn’t have any record of the transfer because it was on my sister’s booking). Totally ruined our holiday.
Inept and AWFUL service - my sister and I booked separately but I was assured multiple times our bookings were linked. They weren’t so we were seated separately on the flight. Worse, they booked our transfer to Abu Dhabi for the day we arrived rather than 2 days later, even though they’d booked our initial 2 day stay in Dubai! Our multiple efforts to sort it out have been in vain and in our emails with the people who booked our trip they simply suggest we call the UK call centre even though they know we’re in Dubai. Now facing being stranded in Dubai tomorrow with no sight of our (expensive!) transfer.
Dear Frances
We understand our colleagues are in communication with you. We trust your issue will be resolved accordingly
Kind Regards
Emirates Holidays
Dear Frances
Sorry to hear of the experience you are incurring.
Please be advised we do provide a 24hr emergency contact number on our documentation, this is as follows: 0208 972 8655. We are sorry if you have experienced difficulties getting through.
We shall arrange for you to be contacted shortly to avoid any further delay. We are unable to locate any email correspondence on your file, please feel free to email customerserviceuk@emirates.com upon your return to allow us to investigate
Kind Regards
Emirates Holidays
Fake failed delivery
UPDATE: after finally managing to get in contact, they confirmed that delivery WASNT attempted and guaranteed pre-noon delivery the next day. When I enquired at 1130am if this was still the plan, they came back and said they were out of stock and delivery wouldn’t be until the next day, claiming they’d emailed and texted me (both lies). STEER WELL CLEAR OF THESE SCHEISTERS.
Ordered flowers for delivery to my office today. Went to track them and got a ‘failed delivery’ message. No attempt to contact me or notify me of a delivery attempt despite having my email and phone number AND it’s an office with a 24/7 manned reception who confirmed that no one had attempted delivery. Shocking!! Order elsewhere.
I am so sorry to hear this! Sadly however as no order number has been provided I am not able to review the matter via our systems.
If your complaint has not been resolved by customer services please contact them via the contact us link on our website, they will be more than happy to assist you. Alternatively you can message us via Facebook here: https://www.facebook.com/serenataflowers ensuring you contact us via private message.
Best regards
Serenata Flowers
Awful delivery service
Awful delivery service - goes through UPS which, if you're not in, you can't arrange to be redelivered so now I have to drive 15 minutes to the 'access point'. Hardly convenient, would be easier for me to go to the local shopping centre and buy there.
Wonderful
A lovely, small company that offers wonderful products and great service.
False advertising
Falsely advertised a “2 for $20” deal which was actually a 50% off $39.99 leggings deal (ie 1 for $20!) When I pointed this out on Facebook they deleted my comments and blocked me from leaving more messages. Also, they send you updates even if you untick the box, in breach of GDPR for customers in the UK and EU.
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Legging
I LOVE Dust & Things
I LOVE Dust & Things - they’re my go-to place for personalised gifts (pretty much everyone I know has a Dust & Things cheeseboard now) because of their lovely products, great service, great price, delivered promptly. You can tell this is a small company run and staffed by people who really care...please don’t change when you’re big!
Faulty products, no stock, poor service, having to pursue legal action
- Faulty products (two in a row)
- No stock for a replacement
- No contact from customer services for months
- They use a ridiculous returns label that's limited to 24 hours and won't issue another one so insist you pay to return faulty items (contrary to the Consumer Protection Act 2015)
- Customer Services are incredibly rude
- I'm having to pursue legal action to get my money back
Missing part, requests for replacement been ignored
Ordered a shower door in May. In late June, once I had engaged my builder to fit my bathroom, I called customer services to inform them that a component of the shower was missing. I was, in turn, informed that its turn around time for pieces they had not supplied was 30 days. This obviously has the potential to be in contravention of consumer rights law since, if you are getting a bathroom fitted, your builder will clearly not be on site for 30 days. In any case, fortunately, the component missing on my shower was not critical and did not require a builder to fit it. Unfortunately, I have still not received it in October. Have followed up by email and ignored.
Thank you for your feedback,
My Apologies that you are missing the screw covers for your shower enclosure handles.
I am unsure why it has taken so long for the handle screws to reach you we would expect to get any replacement parts within 7-10 working days at the very latest.
I have arranged for replacement handles and screws to be sent and these should arrive before this weekend.
I apologise you have not received any replies to your emails I am unable to locate any previous emails from you.
If you require any further assistance please do not hesitate in contacting us.
Kind Regards
Matt
Please Sir, can I have a coffee?
My previous love for (and loyalty to) Waitrose has been completely eroded by their new policy of requiring customers to ask for a coffee cup at the Welcome Desk before taking advantage of the free coffee 'benefit' to myWaitrose cardholders.
While I understand that the free coffee was being abused, (a) surely this was anticipated and should have been addressed before the scheme was implemented and (b) the new policy has been implemented without adequate training or staffing (the Welcome Desk is frequently unmanned; staff direct you around the store to eg the bakery countery who then direct you back to unmanned Welcome Desk or to queue at a till simply to get a cup. Most crucially, they also appear to believe they can be rude or ignore you simply because the item you're asking for is 'free') and without thought to the negative reaction elicited by, effectively, withdrawing a 'benefit' or making customers feel like they have to beg to receive it.
The 'free' coffee is, remember, not free - it is consideration for the collection and use of our personal and shopping data via the myWaitrose card. Other stores offer money off benefits tailored to the items you buy most. Waitrose offers a coffee that costs it perhaps 10p. This makes it even more distasteful that the store and its staff make us feel that they are giving us something we should be grateful for.
I have voted with my feet and my spend with Waitrose has fallen at least 80% since mid-April when they implemented the new policy.
Still not remedied...
After posting on Trust Pilot 13 days ago regarding my elusive carpet fitter, I received an email from someone in customer services who had clearly not read my initial email and asked a number of irrelevant questions before informing me that he couldn't help me because he only dealt with orders via johnlewis.com (seamless service!) and then a call from someone in store who was surly, promised an explanation from a colleague that never came and told me my order would be fulfilled as soon as possible.
Almost 2 weeks later NOTHING has been done. Farewell John Lewis, my long-held loyalty has just waved you goodbye.
UPDATED: Adam, thanks for your stock reply. I already have emailed you and have emailed JL customer services and Floor Coverings several times, all to zero avail.
Thanks for your reply Frances. I've passed your additional email and review to the relevant team who will contact you to resolve this matter. Thanks, Adam.
The world's local bank - that can't help unless your account is in the UK
I have an HSBC UAE account that I am trying to close from the UK but need a secure key to do so. HSBC UAE uses a call centre in India whose phone lines are clearly obsolete - in 9 attempts to obtain the secure key, I have been cut off mid-call 9 times because the lines are so poor (each re-call has obviously required re-verification etc so these 9 calls have involved over 90 minutes on the phone and goodness knows how much money on an international line).
Local HBSC branch in the UK regretted they couldn't help get a UAE secure key but suggested I open an account in the UK and link them, which I did. Unfortunately, to link them, you need a UAE secure key. A further hour on the phone to HSBC's UK call centre (based in Malta) revealed that they can only help with matters relating to HSBC UK and that I would have to just keep trying to call the UAE call centre.
I am left with £27,000 stranded in the UAE because:
- in reliance on HSBC's misrepresentations that they are an international bank, I opened an account with them over alternative banks in the UAE that may actually have invested in call centre infrastructure;
- the UK board has negligently delegated such discretion to their international arms that customers located outside of a particular jurisdiction are unable to access their funds because of this lack of investment and
- contrary to their tag line that they are "the world's local bank", their branches and call centres operate in a mono-country vacuum.