Hi Francien,

Thanks for taking the time to leave us a review.

I'm very sorry to hear that your Sugru fix didn't work out as planned, I understand this must have been disappointing.

Sugru fixes to the upper and outer areas of shoes such as patching tears in fabric, or sealing small cracks work very well, but our experience with Sugru fixes to the soles of shoes are very much a mixed bag – the constant impact and abrasion often means these fixes are just not durable enough. We've had several people who have attempted making or attaching whole soles and the results are similarly not so great for the same reasons of durability.

I've dropped you an email to the email address you used to place your order with us, I'll look forward to hearing back from you so we can get this sorted out for you - thanks!

All the best,

Katie
Sugru Customer Support