Hi Irene,

I'm very sorry to hear that you didn't have a good experience with your Sugru, I realise this must have been disappointing! Sugru fixes to cables are really popular in the community and generally produce great results, so I'm sure we can get this sorted for you!

I'll drop an email to the email address that you used to place your order with us, I'll send along some tips on how to go about your fix again and we'll get some replacement Sugru sorted for you too!

I'll look forward to hearing back from you!

All the best,

Katie
Sugru Customer Support