account verification

Hello, I set up a new account yesterday (account number: 41005528) and I sent you an email yesterday to you as well (request number 26386) and I have received a call from Avatrade 20 minutes ago from this number 01223790374, I guess to do the verification of my account but when I was talking with her she hung up the call... called back to that number but it says it is not available so I called your UK customer number +44 1733592168 but I didn't get any answer, could you verified my profile and put my deposit in my account? Because my account hasn't been verified and I cannot see my deposit in my balance. Thank you.