You Spot Property Reviews 503

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Many customers appreciate the company's mission to bring empty properties back into use, viewing it as a positive contribution to the community. People find the process of reporting properties straightforward and easy, often receiving a thank-you voucher promptly after their submission qualifies. The incentive of a £20 voucher, and the potential for a percentage of the sale price if the property is purchased, is a significant draw for many. However, some customers also noted that not all reported properties meet the company's criteria, and a few expressed concerns about the company's methods for acquiring properties. Additionally, one reviewer mentioned a negative interaction with an owner when inquiring about properties in Italy.

What people talk about most

Location

Customers consistently note ambiguous experiences with location, often enjoying the process of spotting empty... See more

Discount

Customers had positive experiences with discounts, consistently reporting satisfaction with the voucher... See more

Product

People report positive experiences with the product, highlighting that the offer is exactly as stated and... See more

Website

Reviewers highlight ambiguous aspects of the website, with many finding it easy to use for reporting empty... See more

Price

Users describe ambiguous interactions with price, with many finding the initial £20 or £40 payments for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw a TV advert asking viewers to report empty or derelict properties. Sent them details of a neighbouring house which has been empty for 10+ years. Thought no more of it but received an email to sa... See more

Rated 5 out of 5 stars

Saw an article about a woman who reported an empty property which was eventually sold. She got £20 Amazon voucher, then received a percentage of the sale price. I reported a property that I knew has b... See more

Rated 5 out of 5 stars

I was delighted to come across You Spot Property as i've been sorry to see an empty house locally. I've just received a voucher for £20 as a thank-you. Some houses being abandoned is a real shame. Yo... See more

Rated 5 out of 5 stars

We're big fans of You Spot Property. We've dobbed in a couple of empty properties and received our M&S vouchers; most welcome. We are, of course, hoping that one of the properties will be acquired and... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

503 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy simple process

Provided details of an empty run down property last year received an email today to advise the property meet their criteria and have today received a £20 Amazon voucher. If they buy it I receive 1% of the purchase fee but even if it doesn't I have received a £20 voucher for just a few minutes work.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Huge potential in exchange for a little effort

Everyone I have communicated with in the team have been very helpful, extremely polite, and professional at all times. I have submitted one property so far and received a £20 Amazon voucher as promised. The voucher alone was reward enough for the time it took. However, should the property be bought by 'You Spot Property' I'll be more than glad I invested a little of my time here. As they say "Nothing ventured, nothing gained". Fingers crossed.

25 March 2025
Unprompted review
Rated 1 out of 5 stars

Complete waste of time and effort…

Initially thought it seemed like a great idea. How wrong I was. Made the effort to submit three properties way before Christmas, only to be told today that they don’t meet the criteria because someone else has already submitted them. Now, you might think it sounds like sour grapes, but it’s not. The annoyance is that I chased them up over all three twice, January and February. Both times I was told “we are still researching the properties” and will “hopefully have some good news for you soon”. Now, surely if someone else has already submitted the same properties if would flag up straight away? Well not with youspotproperty. Very poorly organised. They could, and should, have stated this the first time I chased them up, let alone when I first submitted them before Christmas. Now if this is how they’re organised, I wouldn’t be surprised if they purchase run down properties you submit and not pay you the commission, Instead just telling you that they don’t meet criteria because of prior submission from someone else. You do the leg work for them while they sit back laughing with their feet up. All in all, a complete waste of time and effort.

In response to your reply - I will not be removing my review. The fact you have said “isn’t alot of effort” isn’t exactly painting yourselves in a good light and is more than enough reason to not change my review. What if some people choose to drive around their town/city trying to find as many as possible? Their petrol, their time, doing your legwork, as I’ve already stated. You might have been inundated with submissions, but that’s not mine or anyone else’s fault. As a business you should be planning for all eventualities. The minute you get mainstream media coverage, especially via Martin Lewis, of course it’s going to explode!? It’s free cash, and when you advertise it as up to £10000 then it’s going to be a scramble. At least your marketing department is earning their money.

15 March 2025
Unprompted review
You Spot Property logo

Reply from You Spot Property

Hi Brian

Thanks for your review, that is not the case at all, the reality is that we were inundated pre Xmas and early January due to large press attention, plus unexpectedly we were short staffed which has now been dealt with but it takes time to train new staff as there are many things to check, of course I’m not sure why our cross referencing with existing files wasn’t working as this should be automated but will be checking on Monday. If we’re being honest reporting 3 properties is great but doesn’t require a huge effort and we’re also making improvements in this regard for ease of use, as a gesture of good will I’d like to send you a £20 voucher because ultimately it’s been our errors at our end that have failed.

We’re now back up to full speed, if you wouldn’t mind emailing info@youspotproperty.com and saying Nick agreed to send me a voucher and then hopefully you can remove the negative review

In response to your amended review I’ll add to mine, perhaps you misunderstood as I’m aware the efforts and lengths that many of our spotters go to and I wasn’t undermining that, but the potential reward is often worth the short time it takes to add a property through the website. Equally we’ve had huge press attention since our launch in 2013/14 consistently since then but we can’t cater for unexpected issues and illnesses amongst staff and excessive volume, we’ve had over 10,000 properties reported since the start of the year and are only now back on track, each property goes through a process to identify the authenticity and vacant nature of the property as per our terms and conditions.

I think I offered a fair outcome to apologise and was not expecting to be greeted with additional issues, none the less replying if a genuine nature often has the same impact as a positive review, and my reply was genuine.

I hope you have a nice weekend

Rated 1 out of 5 stars

Waste of time

Waste of time. Submitted a property (14th January) Iknow has been empty for some time.

Didn't receive a confirmation email so I chased it a week later. Told to wait 30 days. Heard absolutely nothing.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

I've been using this website for just under a year now. I've had around £140 in Amazon vouchers, and yesterday was notified that a property I submitted several months ago has been purchased and I was paid over £500 for finding it! I really wasn't expecting to ever get a large pay out from them.

There have been a few properties that I've been certain have met all the criteria when I submitted them, but they said they were still looking into them and then I heard nothing afterwards. That's been a bit disappointing.
There was one I submitted which they told me didn't meet criteria because it was occupied (it wasn't, it's 3 doors down from me so I knew) I submitted it again 3 months later and they said it didn't qualify because it had been empty for over 12 months!

All in all I can't complain. It's money for free for just keeping my eyes peeled on car journeys!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Although I first reported an empty…

Although I first reported an empty property near me ten years ago (having heard an article in ‘You and Yours’ on Radio 4), clearly You Spot Property hadn’t forgotten me! They dutifully sent me the M and S voucher at the time for which thank you!
Just this week I had a call from them to say they had purchased the property and that I was entitled to 1% of the purchase price!
This is great news as the money will come in very handy indeed. Over the last year I have needed implants as I have lost four teeth! I have been wondering how on earth as a pensioner I was going to finance this but luckily my dentist will accept instalments so I already have the first instalment!
The company and its PR partner (Meerkat PR) have been most helpful, courteous and prompt in their interaction with me and with the payment.
It is good that the derelict property which had been being abused and had oodles of rubbish dumped in its front garden will now be refurbished and be home to a family before too long hopefully.
I will now keep my eyes open (as will my sons!) to try and spot other similar properties!
Thank you to Sam, Ben and David and I wish you success in your ventures.
Tony Norwell

6 March 2025
Unprompted review
Rated 5 out of 5 stars

We’ve known of a lovely little country…

We’ve known of a lovely little country property for at least 10 years and we always questioned to ourselves if anyone was living there. I then heard about YouSpotProperty on the radio and figured it couldn’t hurt to give it a try. It just took about 10 mins of my time to complete the form and submit some photos and that was it. I’ve just received an Amazon voucher by email and keeping my fingers crossed that it’s a purchasable property 🤞

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Heard their advert on the radio and…

Heard their advert on the radio and knew of a couple properties in my village so I went to their website and filled in an online form and sent a photo of one of them. It took a while as I guess they had to check the property met their criteria. To be honest I forgot all about it then I got an email a couple months later and I received an Amazon voucher a couple days ago. I hope they purchase said property and I receive a few quid for the intro. 🤞🏼

5 March 2025
Unprompted review
Rated 5 out of 5 stars

I stumbled on their website…

I stumbled on their website accidentally and I decided to give them a try and it turned out to be real. I just received my marks and Spencer reward voucher and I’m hoping they put the property in good use for the community as they promised.

I look forward to receiving finder’s fees if they sell the property and I will continue to send information about derelict homes to them.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous

Wasn't sure if I would receive a reply, but after seeing the advert on Television I decided to send details of a property in my village. I was so surprised to receive my Mand S voucher, I think it is a good idea to develop abandoned homes.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Genuine company - try it for yourself!

I saw this company advertised on TV and reported two properties on my street. One met the criteria and I have just received my £20 Amazon voucher! It worked exactly as they said it would. I sent them the address of the empty properties and photographs. My email was acknowledged and some weeks later I received the voucher.
Highly recommended.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Concept, Great Rewards!

I had a fantastic experience with YouSpotProperty! It's a brilliant concept that benefits everyone. I reported a derelict property in my neighborhood, and the process was incredibly straightforward. I received a £20 voucher as a thank you, which was a nice surprise. More importantly, I love that they're bringing empty homes back into use and contributing to the community. It's a win-win! I highly recommend YouSpotProperty to anyone looking to make a difference and potentially earn a reward

3 March 2025
Unprompted review
Rated 2 out of 5 stars

Not well run

Not well run, poor communication, have given up on them.

1 February 2025
Unprompted review
You Spot Property logo

Reply from You Spot Property

Hi Benjamin

Thanks for your review, i would prefer to understand what the issues are, we have been inundated since the start of the year but pride ourselves on our communication and we are exceptionally well run, one just needs to udnerstand we are dealing with thousands of properties reported to us, If you wouldnt mind reaching out to us so we can understand any issues in more detail and see if we can help.

Rated 5 out of 5 stars

This worked exactly as they described

This worked exactly as they said it would. It’s the first time I’d dealt with You Spot Property, so had no idea what to expect. I was amazed at how efficient they were. I sent them the address of the empty property and pics. They came back to me for clarification. Then they sent the voucher. It was all very quick. I am impressed and will pass more info to them as I come across it.

30 January 2025
Unprompted review

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