Your.Rentals Reviews 

659
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the helpful staff members who provide effective assistance and quick responses to resolve various property issues. Many people find that the booking platform successfully boosts their property reach and offers smooth communication with dedicated representatives during their engagement. Some reviewers were not happy with sudden booking cancellations that left groups without accommodation at the last minute. Other customers also noted experiencing severe delays and unresponsiveness when trying to reach support for urgent problems. Additionally, people mentioned difficulties with calendar synchronization and a lack of accountability from management when issues occurred.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising helpful representatives for... See more

Booking process

Customers had ambiguous experiences with booking process, noting that while some experienced severe issues... See more

Customer service

Consumers find customer service to be mixed, as experiences vary significantly between individuals. While... See more

Response time

People report ambiguous experiences with response time, as opinions on communication are heavily divided.... See more

Customer communications

Users describe negative interactions with customer communications, expressing widespread frustration over the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.

Company replied

Rated 4 out of 5 stars

Nicole was very helpful in solving my transaction dispute. It took a long time for it to be resolved, probably not nicoles fault,but payoneer took along time .

Company replied

Rated 5 out of 5 stars

I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Vacation Rental

Information provided by various external sources

Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.


Contact info

3.2

Average

TrustScore 3 out of 5

659 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.2

All reviews

(659)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfortunately I booked the appartment…

Unfortunately I booked the appartment in Bulgaria via Your rentals and the service was extremely bad at the place. I complained to the company Your rentals and demanded a price reduction according to the Danish law. The company customer service just said "fuc* you" in a very nice way. Very disappointed with this company and the service they rpovide. I don't recommend this company.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

A perfect stay

Every thing was perfect. They were so welcoming and wonderful. They helped us with everything without no problem and so polite and positive.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Anne

Anne, was great and went far and beyond to help me with my refund in a very prompt response and outcome. Thankyou Anne

2 October 2023
Unprompted review
Rated 4 out of 5 stars

Great location, clean, comfortable and reasonable price

I had a wonderful stay at this 4 room apartment in the heart of Copenhagen. The location is perfect, close to harbor, restaurants, and sightseeings. The apartment is spacious, clean, and well-equipped with everything you need for a comfortable stay. The host was very friendly and helpful. This apartment is a gem, and I would highly recommend it to anyone looking for a cozy, spacious and convenient place to stay in Copenhagen.

The only problem we had was an ongoing repair around the house walls that made us wake up early.

26 September 2023
Unprompted review
Rated 4 out of 5 stars

We were four girls travelling to…

We were four girls travelling to Copenhagen for a cultural visit. It was a short walk to everything, grocery store just a few meters away and a delicious Indian takeaway place across the street from the apartment.
The apartment was really cozy and rather clean. The beds were absolutely great and comfortable.
We had a great stay and would recommend 😁

20 September 2023
Unprompted review
Rated 1 out of 5 stars

Giving false information on bookingsites

"A company's true service becomes apparent when something goes wrong."

I rented a holiday home for the short term. They lied to me via the bookingsite about the facilities within the house and therefore i canceled (two hours later).

And now they don't want to pay anything back because these are the rules. Their own rules! When I write to them that I have been incorrectly informed, I receive standard answers.

My conclusion is that once they have your money they absolutely don't want to pay it back, even if they themselves provide false information.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Stay

Host was excellent during check in and throughout the stay. Apartment was in very good condition and had all amenities. Would happily stay there again.

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous apartment in the center of Copenhagen

We loved our stay in this beautiful and well-equipped apartment. And what a location! The host was super responsive and friendly. Communication was easy. We would absolutely rent again next time we are in Copenhagen.

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Perfect location and professional staff

Communication with Sanders management was smooth, and they were very responsive. The location is excellent, the apt is well furnished and functional. It has everything you need.
Our stay was pleasant and this place or any unit through Sanders is highly recommend. I had another stay with them in another city and it was perfect. I will definable stay again

4 August 2023
Unprompted review

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