You Know Who's Reviews 

3,665
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful quality of the products, beautiful clothing items, and the exceptional overall value for money. Consumers also mention that navigating the website is very easy and their purchases usually arrive promptly at their doors. However, some customers also noted frustrating issues with missing parts of their orders and slow delivery times during busy periods. Some reviewers were not happy with the courier service, mentioning parcels frequently arriving at the wrong address or experiencing long transport delays. A few people also found that certain garments did not fit well, noting that the sizing can sometimes be unpredictable.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. While many reviewers are... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences reported across orders. While... See more

Order

Customers had ambiguous experiences with order processing, reflecting a lack of consensus in reviews. On one... See more

Quality

Reviewers mention positive feedback about quality, noting that items are generally good and prices are very... See more

Price

Reviewers highlight positive aspects of price, noting that the items are very affordable and offer great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more

Company replied

Rated 4 out of 5 stars

I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more

Company replied

Rated 4 out of 5 stars

My order was delivered promptly and in excellent condition. One of the items in my order was out of stock so was a little disappointed as this wasn't mentioned when I ordered it. This is the reason... See more

Company replied

Rated 4 out of 5 stars

Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

About You Know Who's

Written by the company

High street brands for less.

You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.

Products are available both online and in a physical You Know Who`s shops across United Kingdom.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(3,665)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a ladies' white sleeveless…

I ordered a ladies' white sleeveless top that was advertised on sale for £8, down from a previous price of £24.99. Aside from the fact that the item ran too big when I tried it on, I discovered a major issue while repackaging it for a return.The original price tag on the garment itself was actually £7. Not only was the "original price" of £24.99 a complete lie to make it look like a massive discount, but I was actually charged £1 over the true original retail price. This kind of misleading advertising is dishonest and highly disappointing. I will not be shopping here again and will be reporting you to the trading standards.

29 August 2026
Unprompted review
Rated 2 out of 5 stars

Missing item but marked delivered

I ordered several items, but unfortunately I have not received all of them. Meanwhile it was marked that the missing item was dispatched/delivered.Contacting the Customer Service is extremely difficult and I consider to never use them again.Chasing them for sending the missing item out.Their response is critical.Very disappointed.

4 September 2026
Unprompted review
Rated 3 out of 5 stars

Over priced shipping

Nice to get the items unfortunately one item was out of stock after taking payment dont understand that postage by evri. Not a fan. Plus higher postage than other online ordering using Evri. Item deliverd to wrong house as usual please use a more reliable service items bought were good.

20 August 2026
Rated 5 out of 5 stars

Quality

I enjoy buying from this company , as they sell some lovely items which don’t break the bank.

20 August 2026
Rated 5 out of 5 stars

Two orders | Both excellent

Recently bought three pairs of trousers which were exactly as described. This led to me placing a second order for one of the pairs in a different colour, whilst doing so I also ordered pillows, boot liner, bath mat, tea towels and black briefs (which are better than those from the high street knicker shop) - all exactly as described and good value. Ordered 21st, received 26th which I don't think is an unreasonable delivery time. Thank you. I'll be back.

21 August 2026
Unprompted review
Rated 2 out of 5 stars

RETURNS

Ordered two tops in an 18 and a large size - these did not fit so requested 'how to return' a fortnight ago. These clothes did not even fit a size 16 friend. No response so take it they do not accept returns on the cheaper items. Bad business.

20 July 2026
Rated 1 out of 5 stars

Terrible experience with delivery…

Terrible experience with delivery service.
They ring with a random number, without prior notice if not answered refused to deliver parcel. Poor communication regarding delivery time.
This has put me off to purchase again with YKW. Still awaiting my parcel.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I've ordered from them before and have…

I've ordered from them before and have always been pleased with how my items have been packed. However, this time I was very disappointed.
The two pillows were packed well in cellophane , but the bath towel and short-sleeved cardigan appeared to have just been thrown into the parcel. They arrived so badly creased, including the little short sleeved cardigan , which now I will have to try and get the creases out which wasn't what I expected.
I hope the company will take a little more care with packaging clothing and textiles in future, after all it still cost money even though the items are cheaper .

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service
Recieved my 1st order and one item was missing, I emailed and with in 2 days it was sent to me. The quality on the clothes I had was fabulous and the prices so cheap. May take a little longer to deliver but worth the wait. I will be ordering from them again

10 July 2026
Unprompted review

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