I had a great experience at Wild Earth Gold Coast and wanted to give a special shout-out to Jake. His product knowledge was outstanding and he genuinely took the time to understand what I actual... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wild Earth at Burleigh Heads has become my absolute go-to for anything related to hiking and the outdoors. I’ve shopped both online and in store, and every experience has been consistently outstanding... See more
Company replied
I went to the Burleigh Heads store hoping to have the Leki poles repaired (bought elsewhere), as per the advice on the Leki support hotline. Though request was a bit unusual, Nik handled it very nic... See more
I would like to Thank Wild Earth on their generosity in supplying two number Leki Wanderfreund hiking poles. I have donated my second pole to a dear friend who has just undergone ankle surgery and... See more
Company replied
Company details
- #3 of 6 best companies in Outdoor Clothing and Equipment Shop
- #2 of 5 best companies in Shoe Store
- #1 of 6 best companies in Sportswear Store
About Wild Earth - Gold Coast
Written by the company
About us
HIKE | CAMP | CLIMB | TREK | TRAVEL
Your favourite brands.Our expert knowledge. Adventure is Here!
AUSTRALIAN OWNED. EXPERT OUTDOOR STAFF. FAST FREE SHIPPING*. EASY RETURNS. BEST BRANDS & PRICES. ADVENTURE GEAR SPECIALISTS.
Wild Earth is Australia’s outdoor store for people who truly crave adventure. With more than 130 leading outdoor brands from Australia and around the World, including; Sea to Summit, Osprey, Deuter, Tatonka, Marmot, Camelbak, Thermarest, Jetboil, Vango, Scarpa, Darche and Sahara, and many others, to ensure we provide you with a huge range of high quality, reliable products, at our special everyday low prices
Adventure is in our blood, so whether your planning your next big trip, adventure race, climbing route, or through hike, our staff have the real-world experience to help you choose the right gear.
And we are just as passionate about our customer service. Shop in-store, or online, and if you have a question about anything we do, please don’t hesitate to call us on 1800 841 847, or email us at service@wildearth.com.au We are here to help you plan your next big adventure.
Contact info
Central Drive 25, 4220, Burleigh Heads, Queensland, Australia
- 1800 841 847
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience at Wild Earth…
I had a great experience at Wild Earth Gold Coast and wanted to give a special shout-out to Jake. His product knowledge was outstanding and he genuinely took the time to understand what I actually needed, not just what I thought I needed.
It never felt rushed or sales-driven — Jake really cared and made sure I walked away with the right gear and the right advice. You could tell he was looking out for me, not just making a sale.
Thanks to the whole Wild Earth team, but especially Jake for going above and beyond. I’ll definitely be back.
18 January 2026
Unprompted review
Reply from Wild Earth - Gold Coast
Hi Brad,
Thank you so much for sharing your wonderful experience with us! It's truly heartwarming to hear how Jake made such a positive impact on your visit to Wild Earth Gold Coast. We're thrilled that he took the time to understand your needs and provided the right advice and gear — that's exactly our goal.
We're grateful for your kind words about Jake and the entire team. We look forward to welcoming you back soon!
Kind regards,
The Wild Earth Team
Delivery is slow
The products were cheaper than elsewhere when I bought from here and the customer service wasn't terrible. I've had much better customer service from outdoor shops, who were much better at problem solving issues and didn't use cheap and unreliable delivery services.
Wild Earth will make you pay for postage even when you spend more than their minimum for free delivery if you choose not to use Aramex for delivery. Aramex is the worse delivery service and incredibly slow and unreliable.
My recommendation is for Wild Earth to offer free delivery with any other delivery service other than Aramex. This would greatly improve the likelihood I'd shop here again. I'd rather pay an extra couple of dollars for an item and have it arrive on time, to the correct address, undamaged.
12 December 2025
Unprompted review
Reply from Wild Earth - Gold Coast
Hi Melisa,
Thank you for sharing your experience with us. It’s disheartening to hear that our delivery service did not meet your expectations. We understand how frustrating it can be when a delivery service doesn't align with your needs. Your feedback regarding couriers has been noted.
We're committed to enhancing our service, and we hope to have the opportunity to serve you better in the future.
Kind regards,
The Wild Earth Team
Wild Earth at Burleigh Heads has become my go to for everything outdoors
Wild Earth at Burleigh Heads has become my absolute go-to for anything related to hiking and the outdoors. I’ve shopped both online and in store, and every experience has been consistently outstanding—even during their Black Friday rush. The team’s product knowledge is exceptional, and they’re always willing to guide me toward exactly what I need. It’s rare to find a store that combines great service, expertise, and genuine passion for what they do. Thank you, Wild Earth, for making every visit such a positive experience.
5 December 2025
Unprompted review
Reply from Wild Earth - Gold Coast
Hi Vraja,
Thank you so much for sharing your wonderful experience with us! It's truly heartwarming to hear that Wild Earth at Burleigh Heads has become your go-to destination for all things hiking and outdoors. We're thrilled that our team’s product knowledge and eagerness to help have made such a positive impression on you. It’s our passion to ensure you find exactly what you need, and we're delighted that this shines through in every interaction.
Your kind words fuel our dedication to continue offering exemplary service and expert guidance. If there’s anything we can do to make your future visits even more enjoyable, please let us know.
Kind regards,
The Wild Earth Team
These thongs are so comfortable but…
These thongs are so comfortable but after only 7 months, they are falling apart. Not worn every day because of winter. And the new pair I have just purchased are slightly larger although exactly the same size. Not sure how this can happen. So they aren’t as comfortable.
3 February 2025
Reply from Wild Earth - Gold Coast
Hi Paddy,
Thank you for sharing your experience with us. It’s disappointing to hear that your thongs are falling apart after such a short time, and I'm sorry to hear that the new pair feels larger than expected. We strive to ensure consistency in our sizing and quality, and your feedback is invaluable in helping us improve.
Please reach out to us at service@wildearth.com (mailto:service@wildearth.com) with more details including photos, and we'll see what we can do to assist you with this issue.
Kind regards,
The Wild Earth Team
Buy with confidence
I have dealt with this company and have always received great product advice, service and delivery.
Have no hesitation in recommending Wild Earth.
31 August 2024
Reply from Wild Earth - Gold Coast
Hi John,
Thank you so much for sharing your positive experience with us. It's wonderful to hear that you've consistently found our product advice, service, and delivery to your satisfaction. Your recommendation means a lot to us and truly reinforces our commitment to providing excellent service to all our customers. If there's anything else you need, don't hesitate to reach out.
Kind regards,
The Wild Earth Team
JUST NOT GOOD TO DEAL WITH
My first and last transaction with them. I ordered a Black Wolf camping pillow, (Off eBay), they sent the wrong one, (One of lesser value).
They wanted me to review them, I wasn't happy, and said so in my review. Incompetence or substitution will never be rewarded, In response, they said to contact them, so I sent photos to them, and of course, no reply. So now I'm going through the return and refund process via eBay resolution process, just wasting even more time. I think that's perfectly clear and reasonable enough to leave a poor rating for the company via Trustpilot? Wild Earth Gold Coast, was the eBay seller listed in the ad.
UPDATED AFTER WILD EARTH REPLY.
It's become a matter of principal now. I'm sure, to the readers, it would look like Wild Earth is trying to work with me, the way their carefully worded response is laid out. JUST SMOKE AND MIRRORS! They say they tried to contact me? Looks good in their reply, but it was just to acknowledge the return label (already issued by eBay) the previous day. They said their delay in responding was an IT issue.
The correct response would have been ''Yes, we see from the photos provided it was our fault, we have the correct item in the post for you, and since the pillow can't be returned to stock, please don't waste your time, or our cost, in returning it''. They would have received a positive response from me. BUT, I'm rural, only go into town once a month, and now I have to go to the post office within 2 weeks to return the pillow, or I don't get my refund. I WAS ONLY IN TOWN 4 DAYS AGO. A 160km trip for a rotten pillow refund. Pathetic. So, as you can see, their response might look good on paper, but it's just worded good the fool you, the reader into believing their sincerity. Doesn't do me any good. By the way, ''Snowy's'' has the pillow at a cheaper price anyway.
6 August 2025
Unprompted review
Reply from Wild Earth - Gold Coast
Hi John,
I’m really sorry to hear about the mix-up with your order and the difficulties you've experienced in getting it sorted out. It sounds incredibly frustrating to receive the wrong item. Your frustration is completely understandable, and it’s certainly not the experience we want for our customers.
Your feedback is crucial, and we use it to improve our processes. Please do send any additional details or follow-up emails to service@wildearth.com (mailto:service@wildearth.com) so we can ensure this is resolved for you as swiftly as possible. I can see we have tried to contact you to resolve this issue.
Thank you for bringing this to our attention, and again, I'm sorry for the inconvenience this has caused.
Kind regards,
The Wild Earth Team
Absolutely shocking customer service
Absolutely shocking customer service. I placed an order and waited weeks, only to be repeatedly told it was on the way, after multiple emails back and forth they told me it was coming, I was checking the mailbox daily, expecting a (very late) birthday gift for my husband. Turns out, they’d known the entire time that the item was sold and never coming but lied to me.
Save yourself the hassle and shop somewhere that values honesty and basic customer respect.
6 August 2025
Unprompted review
Reply from Wild Earth - Gold Coast
Hi Melissa,
We’re truly sorry for how your order was handled, especially knowing it was intended as a gift. What should have been a simple process turned into a frustrating experience, and you're absolutely right to be upset. We take full responsibility for the internal missteps and poor communication.
Your refund has been processed, and as a gesture of apology, we’ve also added a store credit to your account (just log in and it will be available at checkout). While we know this doesn’t undo the frustration, we’re actively reviewing what went wrong to ensure it doesn’t happen again.
Our sincere apologies once again, we genuinely hope we get the opportunity to do better next time.
Kind regards,
The Wild Earth Team
The best
The best! Each year in June I buy their Merrell boots/shoes/sandals on special. Wild Earth posts them without charge, quickly & well packaged. They are honest!!!- yes, very rare. This company has an easy to navigate web site. That's the overall feeling- easy.
2 July 2025
Unprompted review
Reply from Wild Earth - Gold Coast
Hi Deb,
Thank you so much for your wonderful review!
If there's anything else you'd like to share or need, we're here for you.
Kind regards
The Wild Earth Team
Excellent service and knowledge, definitely going back again
We got an amazing customer service when buying shoes for my whole family, they listen and actually hear what you say and also give an extra attention for the kids which is always special, definitely going back woohoo
27 June 2025
Unprompted review
Reply from Wild Earth - Gold Coast
Hi Jenni,
Thank you so much for sharing your heartwarming experience with us. It truly makes our day to hear that our team's attentive service stood out to you, especially the extra care given to your kids. We're delighted to know that you'll be returning, and we look forward to welcoming your family back for more special moments!
Kind regards,
The Wild Earth Team
The staff at Burleigh go above and beyond!
The staff at Burleigh, always spend the time needed in helping me find what I need for my hiking adventures. They are always friendly and go above and beyond. Especially when I need shoes as I have a tricky size.
Thank you team!
5 February 2025
Reply from Wild Earth - Gold Coast
Hi Monique,
Thank you so much for your kind words about our team at Burleigh. It's fantastic to hear that our staff have been able to support you with your hiking needs, especially given the challenges of finding the right shoes. We truly value your recognition of their dedication and friendliness.
Enjoy your upcoming hiking adventures!
Kind regards,
The Wild Earth Team
Great range of quality products
Great range of quality products, easy selection and payment and very fast delivery.
1 April 2025
Reply from Wild Earth - Gold Coast
Hi Geoff,
Thank you so much for your kind words! It's wonderful to hear that you enjoyed our range of quality products and found the selection and payment process easy. We're also glad that your order was delivered quickly. Your satisfaction is our priority, and we look forward to serving you again in the future.
Kind regards,
The Wild Earth Team
Love my new skin jacket
20 February 2025
Reply from Wild Earth - Gold Coast
Hi John,
It's wonderful to hear that you're loving your new skin jacket! Thank you for sharing your experience with us. Our aim is to provide products that not only meet but exceed your expectations. If there's anything else you'd like to know or need help with regarding your jacket, we're here for you.
Kind regards,
The Wild Earth Team
I ordered my shoes from New Zealand
I ordered my shoes from New Zealand, because they were much cheaper from wild earth. Shipping very reasonable and they were at my doorstep in a week. Would definitely buy from Wild Earth again. Thank you
11 March 2025
Unprompted review
Reply from Wild Earth - Gold Coast
Hi BarrieandMaxene,
Thank you so much for your lovely feedback! We're delighted to hear that you found our prices competitive and that the shipping to New Zealand was both reasonable and speedy. It's great to know that your shoes arrived so promptly and met your expectations.
Kind regards,
The Wild Earth Team
Fantastic and friendly service
Fantastic and friendly service! Shop was very busy but young girl took her time to explain options and was very knowledgable.
23 February 2025
Reply from Wild Earth - Gold Coast
Hi Julie,
Thank you for your review.
We are so glad our customer service team was able to provide a memorable experience for you.
We are stoked you enjoyed your time at Wild Earth.
We hope to see you again soon!
Kind Regards
The Wild Earth Team
Good crew to assist me for a old bloke.
23 February 2025
Reply from Wild Earth - Gold Coast
Hi Peter,
Thank you so much for your kind words. We're delighted to hear that our team was able to assist you effectively. We truly appreciate your feedback and are committed to providing excellent service every time.
Kind regards,
The Wild Earth Team
Reply from Wild Earth - Gold Coast
Hi Angela, thank you so much for taking the time to share your experience with us!
We strive to provide our customers with exceptional service and a memorable experience, so it's great to know that we have met your expectations.
Happy Adventuring,
The Wild Earth Team
great price and super service very…
great price and super service very quick delivery
23 February 2025
Reply from Wild Earth - Gold Coast
Hi Anthony,
Thank you so much for your kind words! We're delighted to hear that you found our prices great and our service satisfactory. Speedy delivery is always our goal, and it's wonderful to know we met your expectations.
Kind regards,
The Wild Earth Team
Staff at Burleigh Heads always polite…
Staff at Burleigh Heads always polite and friendly and recommend suitable options
20 February 2025
Reply from Wild Earth - Gold Coast
Hi Janelle, thanks for the review.
This is wonderful to hear.
I'm sure we will see you again in the near future!
Kind regards,
The Wild Earth Team
Thankyou for your amazing customer service
As always I absolutely love working with your store, I always tell my ultra running buddies and my coach how amazing wild earth is to deal with
19 February 2025
Reply from Wild Earth - Gold Coast
Hi Tyler, thanks for the review.
We're thrilled to hear this, and I'm sure we will see you and your mates again in the near future!
Cheers,
The Wild Earth Team
Always helpful staff
19 February 2025
Reply from Wild Earth - Gold Coast
Hi Rob,
Thank you for your kind words! We're delighted to hear that you find our staff always helpful. It's important to us to provide excellent service to our customers, and your feedback encourages our team to keep up the great work.
Kind regards,
The Wild Earth Team
12 minutes ago via trustpilot (https://wildearth.zendesk.com/channels/resources?external_id=Shop1-64389&resource_type=any_channel%3Acom.zendesk.anychannel.integrations.stacktome)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.