Wheelbase Reviews 

2,733
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, noting that online orders arrive very quickly and are securely wrapped in protective materials to prevent any damage during transit. Many consumers also point out that the staff members are extremely knowledgeable, friendly, and always ready to assist buyers with any questions about the available products. However, some people mentioned issues with delivery services, noting occasional courier delays or messy drop-offs without proper tracking updates. Some reviewers were dissatisfied with minor product imperfections, missing components, or items arriving unprepared when their purchases finally showed up.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional packaging and great... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive quickly, securely, and... See more

Service

Consumers find service to be positive, highlighting quick, professional support and helpful workshop teams... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting that consumer experiences are met... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and unbeatable deals on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic experience using this Company. We bought cube hard tail mountain bike for our grandson birthday. We requested if it could be delivered on a pacific day which was. Straight out the box... See more

Rated 5 out of 5 stars

Brilliant shop. Super helpful, easy to contact, processing orders quicker than I would ever expect - From pre reserved bikes to accessories. Wouldn’t hesitate to order again! Thanks a lot.

Company replied

Rated 5 out of 5 stars

Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike. I’d also like to say that I’ve never seen a bike so carefully packaged... See more

Rated 5 out of 5 stars

I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... See more

Company replied


Company details

  1. Bicycle Store
  2. also in
  3. Bicycle Repair Shop
  4. Bike Accessories Store
  5. Road Cycling

About Wheelbase

Written by the company

Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Cervelo, Brompton, Santa Cruz, Scott, Orbea, Whyte and Yeti to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.

Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.

We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.

Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.

Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the Fred Whitton Challenge in May and 3 Valleys Challenge in June. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.

Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.

Contact us via Customer Care

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,733)

182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Delivery was delayed by 7 days

Delivery was delayed by 7 days, although I did receive a refund for the bike assembly service because of the delay. When the bike finally arrived, the front brake was squealing and the rear tyre was wobbling from side to side. I reported both issues and was offered a free electric pump. I appreciate the gesture, but that's not really the point. When you spend this much money on a brand-new bike and pay extra for the “Ready to Ride” service, you expect it to arrive properly checked and ready to ride. Unfortunately, that wasn't my experience.

8 October 2026
Rated 5 out of 5 stars

Amazing service

Great advice over the phone. Convenient delivery options. Best packing I've ever seen. Would recommend to a friend without hesitation.

8 October 2026
Rated 5 out of 5 stars

Care & Attention

The bike came really well packaged which is great to see compared to another well known store I've used. The wheelbase bag is also a nice touch to store paperwork and other bits and bobs.

Thanks Wheelbase

2 October 2026
Rated 5 out of 5 stars

Top job

Delivery date moved to one that better suited me. Bike came fully built no messing around with bars etc. As I have had with other suppliers

1 October 2026
Rated 3 out of 5 stars

Mixed

Generally good on line shop but new bike arrived without an essential part

28 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look