Warwick Estates Reviews 

I had a fantastic experience dealing with Rachel in the Consents Team at Warwick Estates. I found her to be extremely helpful, efficient and on the ball throughout the entire process. She was proactive, professional and made everything straightforward from start to finish.

Rachel is a real asset to Warwick Estates, and I would like to thank her for all her help and wish her every success in her future career.

Donna Kelly has been incredible and is so very helpful. No ask was too big for her and she was such a delight to deal with over the phone. It's nice speaking to someone and action happening immediately. Thank you so much Donna, you have saved the day!

Live chat with Therese Armitage. She was able to log an issue on my behalf regarding 3 flats having a problem thanks

Kai is always quick to respond to me via emails and has been very helpful with all manner of queries. Yesterday he assisted over the phone with a more contentious issue and has taken this on to help resolve / fact find. He does this with a pleasant manner and is very knowledgeable.

Therese Armitage dealt with my query quickly

Rita answered my question, thank you.

I cannot sell my flat because they won’t give me details of an enormous major works which was carried out last Summer and in my case the work has not been completed and now I cannot pay the service charge because my bank loan officer says I must show the non existent paperwork to show why I am throwing money into a hole in the ground.

Great experience today with Rita online chat she was able to deal with my enquiry & set me up so I can obtain the info online myself in future thank you Rita

Warwick Estates recently purchased the company that previously handled the property management for my late mother’s flat in Swindon.

Before the purchase, we paid for a management pack to be produced because there is an agreed purchaser. This sale is taking place following my mother’s death, and there are clear timescales for producing the pack once it has been paid for.

No notice of the change of management
We were not told that Warwick Estates would take over. We only learned about the change when our lawyers chased the previous management agent for the pack. The only communication we received was via an automated email response.

Endless delays after our lawyers contacted Warwick Estates
Our lawyers contacted Warwick Estates straight away, but since 20 July 2026 we have been constantly fobbed off.

It is now 7 August 2026—and we still do not have the pack.

We were repeatedly told different versions of the same excuse, including:
- it was on the "Property Manager’s desk for review”
- it had been approved by the Property Manager
- it would be sent by the end of the day
- it is in "final stages” and we would receive it shortly
- it is approved and will be with us by the end of the day (again and again)

Terrible customer service and misinformation
When we call, we’re left on hold waiting for over 8 minutes. We are also blocked from dealing directly with the property manager.

Every time we speak to someone, we get a different person with a different update, none of which appears to match reality. It feels like we are being lied to or made up answers are being used to keep us waiting.

We are losing buyers because of this
We have already lost one buyer because of the delay in the paperwork. We are now at risk of losing another buyer due to Warwick Estates’ abismal service, and what appears to be a complete dereliction of responsibilities and due care.

Legal threats met with indifference
We have threatened legal and financial action if the pack is not received, and the response we received was effectively: “we simply don’t care.”

This feels like a prime example of a service provider believing they are more important than the people who pay their salaries.

Very very poor.

Claire Lawrence was very helpful on the instant chat and resolved my pr

I cannot begin to describe how disappointed I am with Warwick Estates. My sales pack was mixed up with someone else’s property in a completely different part of the country — I ended up with a stranger’s personal details while my own paperwork was nowhere to be found. This basic error delayed my sale and onward purchase by a full eight weeks.

To make matters worse, every single query I raised to try to sort this out was met with an “admin fee” of over £75. It felt less like customer service and more like being charged to clean up their own mess.

There seems to be zero accountability here, and it’s baffling that companies like this can operate this way with so little regulation or oversight. My experience was stressful, costly, and completely avoidable. I would strongly urge anyone considering using Warwick Estates to look elsewhere.

Therese Armitage was excellent!! Very prompt, very professional... thanks, John

I dealt with Therese Armitage in the accounts team today. She was response and provided the detail/confirmation I required.

Donna Kelly was extremely polite and helpful.

As of 5 August 2026, I have still received no response from Warwick Estates since 30 July 2026.

I have also sent an email to the address specifically requested by Warwick and provided all the relevant details. I am now waiting for them to investigate the matter and provide a meaningful update.

Given the urgency of the Management Pack and the delay already caused by Warwick’s outdated bank account details, I hope they will respond promptly and take responsibility for resolving this issue.

As a relatively new client I have nothing good to say about the experience we as a block have had. You are unable to speak to anyone unless you have a name of a PM and you cannot reach any management to raise issues. This is not a company I would ever recommend.

Rita was very helpful, polite and resolved my query quickly.

Bad service & lack of communication
The lift keeps on breaking and it takes weeks to be fixed. The building has 15 floors and in this heat it is so hard to walk up and down the stairs. I regularly have to carry 15 kg of equipment, it's just not doable. Bad and unhelpful company.