Vodafone Ireland Reviews 

4,096
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,636 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and patient during in-store visits. People note that the service is quick, efficient, and makes the process of switching mobile networks completely stress-free. Buyers also appreciate receiving clear guidance and professional attention when choosing new phones or packages. Some reviewers were not happy with the online and phone support systems. Consumers mentioned that reaching a human helper can be very frustrating when dealing with automated bots or resolving account issues. Others experienced long delays and difficulties when trying to get assistance over the phone.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and patient customer service. Reviewers... See more

Service

Reviewers highlight positive aspects of service, often praising the helpful and efficient staff in-store.... See more

Customer service

Customers had positive experiences with customer_service, often praising staff for being extremely helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting effortless upgrades and... See more

Product

Consumers find product experiences to be mixed, as opinions vary widely. While many reviewers expressed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more

Company replied

Rated 5 out of 5 stars

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more

Company replied

Rated 5 out of 5 stars

I recently bought two phones on Bill Pay from Vodafone, and I had a very good experience from start to finish. Dagmara, the staff member who assisted me, was friendly, patient and explained all the t... See more

Company replied

Rated 5 out of 5 stars

Nicole was most helpful today in recommending a package and setting up the phone for my brother in law who is deaf. She had great patience and understood his need and made sure all was OK before we l... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(4,096)

1,632 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Maram in customer service was not…

Maram in customer service was not helpfull at all as i was trying to explain that my father passed away and i want to change the account from bill pay to pay as you go i was in the mahon branch with a death cert and my own id details already on thursday and the answer i kept getting back from the call agent was my name is not on the account. I sure know that and i am only trying to sort out things for my dad as a nok but got not help most of the places does not ask for a death cert or cause any issues if account holder is deaceased this was just very dissapointing.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful team in store giving good…

Very helpful team in store giving good advice on available plans and phones. Very helpful also in setting up new phone.
Took a few visits with different team members - all great!
A real sense of reliability and trustworthiness
Recommend without reservation!

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Just ask once - bollocks

trying to speak to VF regarding a line cancellation Just Ask Once - what a joke. I moved to VF in January. It took 4 weeks to get the lines broadband etc sorted. Now ive found out that I am being charged for a old copper line, when I dont need one. Ive been online and on the phone all afternoon trying to get some help. As usual no help!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Joe on the O’Connell street avenue…

Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The experience was as quick as possible and I would definitely recommend him tor any help you might need!

12 August 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

I have never been treated with such an…

I have never been treated with such an amazing young man. His technical skills were acknowledged by my husband. As our account is under my name I met Tori. His skill, his respect for my lack of technical knowledge and his whole presence is a gift to humanity. Thank you for having him as a member of your staff. Margaret and Jim McGuire

11 August 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Margaret,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team

Rated 5 out of 5 stars

Great service

Polina was really helpful and knowledgeable. Great service.

11 August 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Martina,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team

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