VANBRUUN Reviews 

I bought an engagement ring through VANBRUUN in June this year. I picked VANBRUUN because of the customisation and the ability to seek your own diamond. After having been at local jewellers, this really stood out to me.

After ordering the ring with deadline service, I found the information they sent minimal. The deadline service supposedly included that they'd let me know within 24 hours if they would make the deadline. However, besides an order confirmation it remained quiet from the side of VANBRUUN. I had to reach out a couple of times to make sure it would arrive on the scheduled date. To their credit though: the ring arrived exactly on the date I requested and shipping through DHL Express was pleasant. However, I noticed upon arrival that it seemed the diamond was slightly "turned" in the setting compared to the ring itself.

Luckily for me, her answer to me (and the ring) was yes. But unfortunately I picked a size too large, so we had to make use of the complimentary resizing service. We're from The Netherlands, but spend a lot of time in Denmark, so we decided to go to the Copenhagen store for the resizing process. Here, we also inquired about the possibility for the diamond to be checked and adjusted. Up until the store visit I felt quite positive about the service I had received. VANBRUUN responds quickly, although maybe not always as clear as you'd want. In the store, however, it started going south. We felt like our issue with the diamond setting wasn't taken seriously at all: the store employee even directly told us that we might be the ones to blame for the twisted setting, despite us showing her a picture taken the moment it had arrived. The employee in the store did not really give much guidance on the sizing of the ring either, despite being asked directly. Frankly, it was quite an unpleasant experience to be in the store. In the end, we decided to have the ring made one size smaller and the Copenhagen store employee would send the ring to production for us. She said she would also make a note to request quality control to have a look at the diamond's position in the setting. We were promised that the ring would be back with us within 10-12 business days on a normal resizing request, but that the quality control could possibly add a couple of days.

However, after 9 business days we received an e-mail that the ring had been received by their production facility and that the process from this point on would take about 2-3 weeks. I responded to this e-mail to get some information on whether or not the ring had already been resized and the quality control would take that amount of time, or that the ring was still at the start of the process. It turned out to be the latter.

I then tried to explain our situation: that the employee in the store had promised a turnaround time (incl. shipping back to us) of 10-12 business days. Because the replies from VANBRUUN nowhere acknowledged the quality-control-request, I explicitly asked them to look into this as well. To this, we got a reply stating that the handling time from this point would take 3 weeks and that they would check the setting to confirm the diamond was secure. This told us that not only had the store employee misinformed us about the time it would take to resize the ring, she also didn't write down the reason we requested quality control.

In general, this whole experience sits wrong with us. The Copenhagen store had promised us a turnaround time of 10-12 business days for the resizing. However, they had been sitting on the ring for a full week before even shipping it to the production facility. When you are a business who is specialised in expensive products with much emotion attached to them, it baffles us that this is how their process is. For us, it meant that for the first 6 weeks of our engagement, we were without the ring for 4 of them, despite their promise of it being with them for only a maximum of 2 weeks.

We received the ring back in the correct size, which is good. However, no report of quality control was added. We also do not have any belief or proof something was done to the setting to fix the issue. We have decided to leave it as-is, because we just cannot trust VANBRUUN to take this seriously.

We will not return to VANBRUUN when we are to pick out our wedding bands and we would not recommend anyone to buy their engagement ring with them.

I had such a great experience at the store at Pilestræde. Elísabet Alla Rúnarsdóttir helped me find the perfect diamond for the engagement ring I was doing. Thank you so much. Such professional experience and service.

We ordered our engagement rings through Vannbrunn and had a very good experience. Klara was incredibly professional, friendly, and helpful throughout the process. She kindly took the time to show us the rings we were interested in and made sure to secure the exact ones we wanted. We really appreciated the personal service and would happily recommend Vannbrunn to others looking for engagement rings

We had such a great experience at VANBRUUN and we would especially like to thank Johan for his exceptional service. He was incredibly attentive, kind and thoughtful throughout our visit, making us feel truly welcome and comfortable.

Johan took the time to understand exactly what we were looking for and guided us with genuine care and professionalism, without ever making us feel rushed or pressured. His warm and personal approach made the whole experience truly special.

Thank you, Johan, for taking such great care of us and for making our visit to VANBRUUN so memorable. We truly appreciate your kindness and highly recommend to anyone looking for a wonderful jewelry shopping experience!

We have our wedding bands from there and it’s been a nightmare. After only using my ring for 6 months (always took it off for any type of activity that could damage ring), one of the diamonds fell out of my platinum ring. I sent it in and it took about 2 months to get it back (with me having to constantly follow up and ask for updates). When I received it back, I noticed that they had made things even worse. Many of the claws around the diamonds were soldered badly in place or have tool marks on them and some claws were very lose and didn’t touch the diamonds they were meant to hold in place.

I sent it back and again, almost no communication from their side unless I ask for updates. This has been emotionally exhausting and even though the ring means so much to me, at this point, I just want my money back because of how horrible this experience has been.

Choose any other provider, this one is not worth the money! Both the quality of their products and their customer support are really bad.

Met Klara today and ordered rings for myself and my fiancee. Excellent service, we are very happy.

The meeting with Aleksandra was amazing- She was great at listening to us and guided us to find our perfect rings. Very pleasant to meet and we highly recommend her.

Absolutely fantastic experience with Aleksandra in the Copenhagen store. She was truly listening and helped me choose the perfect ring, even though I was running short on time. Order placed, can't wait to see it!

We are highly satisfied with our experience at VANBRUUN, Amterdam. Since we stepped in to the store for our Wedding band appointment, we were pleasantly greeted by Mari’s hospitality. Throughout our appointment, Mari was super helpful and knowledgeable, to make our decision as easy and flawless as possible. We would highly recommend this place if you are looking for calm environment with highly professional service, not to mention the beautiful ring selection to choose from. Thank you for your hard work, Mari!

I've had a very good experience buying an engagement ring for my fiancée at VanBruun in Amsterdam. Jordy was very welcoming, helpful and friendly throughout the process. I chose the Celine and with an express delivery. I was invited to pick up the ring well in time and within the agreed timelines. The ring later had to be adjusted slightly due to the fact that I had to guess the ring size of my fiancée's finger. We also chose to engrave the ring with the date of the proposal. This process also went as agreed and communication was excellent throughout. We're very happy with the ring, it is beautiful! I would highly recommend VanBruun.

Great service! So nice and friendly. Flexible services. Nice location.

Beautiful design and good customer service. Good that you can choose own diamonds.

We had an appointment for wedding rings and Johan was so helpful! We put in a few options beforehand in the booking and he had them all ready and we got to try some other options as well and was very helpful around sizing and different options that would fit us. I have my engagement ring from Vanbruun and it fit so well with the different wedding bands I tried on. Highly recommend!

Unfortunately I cannot say we had the best experience. We came in to try wedding bands and to understand the different options and what works best also with my engagement ring.
The person we had our appointment with did not assist us at all- she did not ask us any questions about what we’re looking for or try to explain to us anything about what they are able to do/ offer. She put the tray of rings in front of us and then stood on the other side of the glass table typing on her laptop the entire time while we tried some on. Perhaps sales is not the best role for her, but she also did not seem confident to answer questions about the rings either. We immediately wanted to leave the appointment after 5 minutes and felt uncomfortable.
Definitely did not buy our trust to purchase our rings there.

Jahwanna was more than helpful in finding me the perfect ring for my girlfriend. I felt comfortable and welcomed at the shop. She was also patient with all of my inquiries and gave the best solutions.

We had an appointment with Mari for our wedding rings, and it was really lovely. She was very sweet, knowledgable and listened to our needs.

I really liked that she was not pushy, and we took a few days to think about it. We placed an order and we are very happy with the decision we made with the help of Mari.

We look forward to receiving the rings!

Lucie and team offered great advice in my search for some jewellery. Very pleasant experience.

We had a really great experience. The advisor was helpful, nice and efficient. I definitely recommend!

Excellent expertise and very good advice. Staff is also hospitable and very friendly!