Out of spec and terrible customer service
I bought a Tag Heuer Carrera Heuer 01 that was completely out of the spec (losing 18s per day, spec says up to -5s) and did not match the test results at all (they claimed +3s/day). After complaining they told me to send the watch back for service, which took 3 months, twice the estimate I had been given, without any communication from their side at all. When I finally got my watch back they shipped it in a ziploc bag, which means they didn't return my box and somehow must believe that it's acceptable to ship a watch without ANY sort of protection.








