Another absolutely brilliant job by Tom and Kyle from United Carpets. Finished our kitchen a couple of hours ago and it looks amazing. Lovely job, very reasonable price and quality flooring, many than... See more
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Helpful staff & thorough measuring team. Patient whilst we made our choice and felt like nothing was too much trouble.
Company replied
United Derby are the best. Simple as. They've done my entire home. Got Asghar coming back in Jan to quote for my laminate in the kitchen. Just had the hallway done; looks stunning! They will never mug... See more
Company replied
We've used United Carpets for years and had 90% of our house carpeted/ flooring layer by the company. The salesmen are very knowledgeable and so helpful and patient and they aren't pushy. You ask a qu... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Ascot Drive, DE24 8ST, Derby, United Kingdom
- 01332 342525
4.7
Excellent
76 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Brilliant Dan helped to choose sizes…
Brilliant Dan helped to choose sizes for our floors!
19 May 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Natasha, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Derby store.
Thank you so much for the recommendation. Take care.
Helpful staff & thorough measuring…
Helpful staff & thorough measuring team.
Patient whilst we made our choice and felt like nothing was too much trouble.
15 May 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Rebecca, thank you so much for taking the time to leave a review.
Its great to hear that our Derby store was able to meet your expectations and provide you with a positive service throughout.
We hope to assist you again in the future. Take care.
Another absolutely brilliant job by Tom…
Another absolutely brilliant job by Tom and Kyle from United Carpets. Finished our kitchen a couple of hours ago and it looks amazing. Lovely job, very reasonable price and quality flooring, many thanks again United Carpets. Mandy
5 May 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Thank you for your kind feedback, we are happy to hear that you had a great experience with us.
Kind Regards
The team at United Carpets and Beds Derby
Customer service was great!
Customer service was great!
Asghar the representative who dealt with me was extremely welcoming and helpful. Highly recommend them for your flooring projects.
23 April 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Oral, thank you so much for taking the time to leave a review.
Its such pleasure to hear that our Derby store was able to meet your expectations and provide you with a 5 star service throughout.
We hope to assist you with your future projects. Take care!
Reply from United Carpets & Beds - Derby
Hello Kelly, thank you for taking the time to leave feedback.
Its a pleasure to hear that you're happy with the service that you received from our Derby store.
Thank you so much for the recommendation. Take care.
The carpet purchase was fine the staff…
The carpet purchase was fine the staff really helpful the fitting however is awful the carpet doesn’t fit and isn’t fixed in many places!
8 February 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Good afternoon Louise, thank you for your feedback.
We're glad to hear that you had such a positive instore service when visiting our Derby store. However we're sorry to hear that you're not happy with with the finished result of your new carpet.
We would like the opportunity to look into this further and put things right please contact our Derby store directly or alternatively email customerservice@unitedcarpets.co.uk and a member of our team will be in touch.
Kind Regards
The United Team
Always great service at the shop and…
Always great service at the shop and the fitters are good done a great job always good service and good quality fitters 100 per cent recommended by me 😎
9 March 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Wayne, thank you so much for your kind review and recommendation!
We’re really pleased to hear that you consistently receive great service in store and that our fitters have done a great job for you.The team always aim to provide both high-quality products and professional installations, so it’s wonderful to know that came across in your experience.
Your recommendation means a lot to us. Thank you again for your continued support!
It’s made a huge difference to our…
It’s made a huge difference to our kitchen service and customer service were second to non
7 February 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Pam, thank you for taking the time to share our Derby Store did.
We're so glad that the team could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
Excellent service from Joe and Dan
Excellent service from Joe and Dan. Will definitely be going back
22 February 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Emma, thank you for taking the time to leave a review.
Its a pleasure to hear that our Derby store was able to provide you with an excellent service that met your expectations.
We look forward to your next visit with us. Take care.
DAN WAS EXCELLENT VERY FRIENDLY &…
DAN WAS EXCELLENT VERY FRIENDLY & KNOWLEDGEABLE WOULD RECOMEND.
22 February 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Ryan, thank you for taking the time to leave a review.
Its a pleasure to hear that our Derby store was able to provide you with an excellent service that was friendly and knowledgeable.
Thank you so much for the recommendation. Take care.
used these 2 or 3 times great company…
used these 2 or 3 times great company with great cheap deals -- our last visit we dealt with the manager of the store what great bloke he was - top place best in derby
23 January 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Nick, thank you for taking the time to leave our Derby store feedback.
Its a pleasure to hear that the team were able to meet your expectations and provide you with a 5 star service.
We hope to assist you with any projects in the future. Take care.
New carpets…
I went to the United carpet shop last Thursday and spoke to Dan who was very helpful. I have had the guy out today to measure where I'm having my carpets fitted. I was very happy with the service and I'm going to have my carpets fitted on Tuesday. I would recommend the company as they are very skilled, especially Dan in the shop.
29 January 2026
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Sue, thank you for taking the time to share how our Derby store did.
Its great to hear that the team could meet your expectations and provide you with a 5 star service.
We hope to assist you with any future projects you may have. Take care.
Very helpful very efficient thank you
Very helpful very efficient thank you
29 December 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Rebecca, thank you for taking the time to leave a review.
Its great to hear that our Derby store could make your experience with us a positive one.
Thank you again for the recommendation. Take care.
Friendly fast clean work and staff
10 December 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Cassy, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Derby store.
We hope to assist you again in the future. Take care.
Good but not perfect
Great choice, fast service and a good price ..
the carpet fitters were quite clumsy with their edging bolster chisel - meaning several hours had to be spent re preparing and painting the skirting boards- which had only just been painted the week before- that they scuffed quite badly.
Update : the store responded that they would escalate my issue to the fitters - I don’t need that - I’d simply be happy for the fitters to be better trained/ equipped to avoid damage to the paintwork.
Only once in 40+ years have I had carpet fitted without them scuffing up the skirting boards- and that was because the carpet fitter then was recommended by the painter .. who’d threatened to take the pi** out of him if he messed up
4 December 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Mr Cooper, thank you for taking the time to leave feedback.
We're pleased to hear that our Derby store could meet your expectations and provide you with a fast service with good prices.
We’re very sorry to hear about the damage to your skiting boards, caused by the independent fitters. This is not the service we aim to provide and understand your frustration. Please contact the store directly or alternatively email customerservice@unitedcarpets.co.uk. so we can escalate this further.
Kind Regards
The United Team
Excellent customer service - quality & speed of delivery
From initial consultation received excellent service - was not oversold - very good customer service - came same day to check my measurements & was all fully fitted within 2 days . Very happy with the quality & finish
6 November 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Rae, thank you for taking the time to leave a review.
We're so pleased that our Derby store could make your experience with us a positive one from the initial consultation to the fitting.
We hope to get the opportunity to assist you with any projects in the future. Take care.
We came in store to get our carpets!
We came in store to get our carpets. Must say out of everyone in the store only one gent came over to ask if we needed any guidance (sure his name was Dan). He was great and worked with us to find a quote that we were able to work with. Really fantastic worker. Carpet has been fitted lovely. Really happy!
18 November 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Jade, thank you for taking the time to leave a review.
We're so pleased that our Derby store could help you find the right carpet for you and your home, and your happy with the finished results.
We hope to assist you again in the future. Take care.
Day room complete!
After months of debating and, maybe, chewing the fat over decoration I finally reached the "let's get to grips with the carpet part..🫣🤣" We have been too and been satisfied with United Carpets previously to great result so it was basically a no-brainer to return. As before a welcoming 'see what catches your eye and shout us' and we quickly found and decided on a carpet of choice. Now given this was a relatively small coverage here sadly, 8x8..on this occassion the guys showed no surprise or disappointment at that and we again quickly progressed to payment and fitting date. Brilliantly (again) it was a matter only of a couple of days, we were chuffed. Fitting visit again was brilliant, quick respectful of the house and room and friendly, job done. They did the job once again cleanly and precise, I was impressed.Altogether a great team, service, and quality product that I'm loving and above all finishes the room superbly. Many many thanks UC!! 👏👏👏
3 October 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hello Nigel, thank you for taking the time to leave such a kind review.
We're delighted to hear that our Derby store could make your experience with us a positve one and the fitters were brilliant, quick and respectful.
We're so glad that you're happy with the finished results. Take care.
Good service but expensive fitting
Happy with service we received as all appointments kept but to pay £1200 for a floor to be fitted which equated to 11 hours labour in total seemed extortionate . That’s over £100 per hour with no overheads ! I’m in the wrong job
19 November 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Good afternoon Mr Wheeler, thank you for taking the time to share your feedback. We’re really pleased to hear that you were happy with the instore service that you received.
We’re sorry to hear that you felt the fitting costs were high. If you’d like to discuss the breakdown of the costs in more detail, we’d be more than happy to go through it with you.
We hope that you are happy with the finished results.
Kind Regards
The United Team
Dan was amazing
Dan was amazing, i came to the shop with my daughter in law not really knowing what we wanted and Dan was very patient and helped us choose what was ideal for me and my family. I left the shop a very happy customer and looking forward to my carpets being fitted. Thank you so much Dan.
22 November 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Marsha, thank you for sharing how our Derby store did.
We're so glad the team could meet your expectations and help you find the right carpet for you and your home.
We hope to get the opportunity to assist you again in the future, take care.
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