Alessandro our Bus guide to the Catacombs made an amazing tour to some lesser known places and gave us a LOT of interesting Information. If you take a trip to the Catacombs, I highly recommend you tak... See more
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Review summary
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Our guide on the bus, Alessandro was amazing, he really made our experience different, and we loved the passion and love he has towards his city and his job. Thanks to him for showing us a different p... See more
Company replied
The tour to San Castillo was really impressive. The guide (Alexander) was very engaged, and provided a lot of highly interesting details along the way!
Company replied
My family and I spent two weeks in Rome and chose Touristation to help us explore and appreciate this amazing city more deeply. Throughout our experience, the staff member Alexia was truly invaluable... See more
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Company details
Written by the company
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Contact info
Roma, Italy
- info@touristation.it
- www.touristation.it
4.7
Excellent
370 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Martina is the best !!!!!
Martina is the best !!!!!! Love her she is amazing
21 June 2026
Unprompted review
A great lack of respect!
Excellent visit if it weren't for the fact that today, May 16 at 1:30 pm the guard on duty at the exit of the Sistine Chapel commented on my way of dressing saying: "who let her in?! Look at this one how she is dressed!”. I specify that the dress was suitable except for the slightly lowered shoulder strap but not at all vulgar that I proceeded to raise before the comment received.
A great lack of respect!
16 May 2026
Unprompted review
Reply from Touristation
Dear Customer,
We are sorry to read your review and regret the comment addressed to our company, which is unrelated to the matter you reported.
As clearly stated on all our distribution channels, the Vatican Museums and, even more so, the Sistine Chapel are sacred places where dress code regulations are monitored very carefully. Shoulders and knees must be covered at all times.
The comment you received, although perhaps not expressed in the most courteous manner, came from the staff responsible for ensuring that visitors respect the required dress standards for access to these sacred sites. Since you yourself mentioned that one of your shoulder straps had slipped down, it is possible that, at that specific moment, your attire was considered not fully appropriate for the standards required in the place you were visiting.
We sincerely hope that, despite this inconvenience, you were still able to enjoy and appreciate your visit.
Kind regards,
Touristation Customer Service
This review focuses only on service…
This review focuses only on service from Touristation with the intention of helping others know what they might expect. Unfortunately, I cannot provide a review of Pompeii because we did not make it there.
I booked a trip with two friends at the Touristation office at Piazza Novona in Rome. The booking experience seemed straightforward and we left with tickets for a train that would connect to a bus in Naples and depart 10 minutes after our train's scheduled arrival in Naples. We provided phone numbers for all three travelers and were given a receipt with a hughlighted Touistation office phone number. Our train left Rome 50 minutes late. Nonetheless, when we arrived in Naples, we looked for the bus (unsuccessfully) and had the tourist office in the Naples station call the number on the receipt. They provided unclear information to the caller (a native Italian speaker who worked at the official information booth) so we searched for the bus again. Ultimately, we changed our plans and stayed in Naples for the day because we would have had very little time and a lot of added cost if we went on to Pompeii.
Even though we incurred additional costs to get to the return train station (Afragola) and we didn't use the bus tickets, we only asked for a refund for the 45 Euro per person ticket cost to enter Pompeii. After spending more than an hour in the office, Touristation only gave us a 20 Euro per person refund. They said the bus had tried to call us (though none of the three of us had a missed call or text message) and faulted us for not calling them. They even faulted us for having called the Touristation located at the Colosseo even though that was the number highlighted on the reciept.
The staff informed me that we should have let someone know we would arrive late whereas we expected that they would be aware of the train schedule that they booked and contact us. All in, it was incredibly disappointing and expensive.
18 April 2026
Unprompted review
We booked on a third party and there…
We booked on a third party and there was no option to add an infant! Veronica and the other ladies were able to fix the ticketing situation while we watched the video! Grateful they were able to help us see the forum and colosseum!
5 January 2026
Unprompted review
Reply from Touristation
Dear Jessica,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
We booked a guided tour to the…
We booked a guided tour to the catacombs with transfer and it all worked perfectly. The girls at the office were really nice to us.
9 December 2025
Unprompted review
Reply from Touristation
Dear Anna Maria,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
The tour to San Castillo was really…
The tour to San Castillo was really impressive. The guide (Alexander) was very engaged, and provided a lot of highly interesting details along the way!
1 December 2025
Unprompted review
Reply from Touristation
Dear Matthias,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
A very interesting tour and Alessandro…
A very interesting tour and Alessandro was an excellent guide.
20 November 2025
Unprompted review
Reply from Touristation
Dear Eoin
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Reply from Touristation
Dear Chris,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
really nice
It was a really nice, interesting and fun tour. Thanks a lot.
17 November 2025
Unprompted review
Reply from Touristation
Dear Martina,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Alessandro showed Rome with a lot of…
Alessandro showed Rome with a lot of passion! It was a great start to the tour. The catacombs visit was also amazing !
17 November 2025
Unprompted review
Reply from Touristation
Gentile Cristina,
La ringraziamo di cuore per la sua meravigliosa recensione! Per il team di Touristation è di fondamentale importanza offrire un'esperienza di tour memorabile e piacevole, e il suo feedback ha un valore enorme per noi.
Non vediamo l'ora di accoglierla nuovamente presto!
Cordiali saluti,
Touristation Customer Service
Alessandro was an amazing guide
Alessandro was an amazing guide. His love and passion for Roma is evident and he took his time to provide an amazing experience.
17 November 2025
Unprompted review
Reply from Touristation
Dear Natalie,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Alessandro was really good and…
Alessandro was really good and friendly!!!
17 November 2025
Unprompted review
Reply from Touristation
Dear Tiago,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Do not book guided tours at vatican…
Do not book guided tours at vatican museum. My guide left me right after entrance after the stairs. There was a crowd and even though she counted us at first and made even some stupid jokes etc waisting our time, right after stairs, I could hear her at first from earphones then disseapeared. I paid in vain for this tour and did not enjoy a minute walking on my own looking for them. And they do not refund money!
15 November 2025
Unprompted review
Reply from Touristation
Dear customer,
we are sorry to hear about your report. To better understand what happened, since your review is anonymous, we kindly ask you to contact us at info@touristation.it
so that we can evaluate the situation.
For our company, the quality of our services and customer satisfaction are essential.
We look forward to hearing from you.
Kind regards,
Touristation Customer Service
Amazing Stories and Sights
Alessandro our Bus guide to the Catacombs made an amazing tour to some lesser known places and gave us a LOT of interesting Information. If you take a trip to the Catacombs, I highly recommend you take the Bus tour with Alessandro! Alessandro my man, you are the best. =D
14 November 2025
Unprompted review
Reply from Touristation
Dear Florian,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Alessandro was very great and…
Alessandro was very great and passionate tour guide.
12 November 2025
Unprompted review
Reply from Touristation
Dear Albert,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
St Callistus
Our tour guide today Allesandro, St Callistus, was extremely friendly, very helpful and stopped to show us multiple destinations on the way including Appia Antica, Arco di Druso, Caracella baths and the Aurelian walls. I would recommend Allesandro to anyone looking to tour & visit Rome.
11 November 2025
Unprompted review
Reply from Touristation
Dear Cathal,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Amazing experience
Amazing experience! The driver was super friendly and the girls in the office were super nice!
11 November 2025
Unprompted review
Reply from Touristation
Dear Giorgia,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
very reliable touristation
I relied on this agency to book my experiences in Rome, I had a great experience, I recommend it
30 September 2025
Unprompted review
Reply from Touristation
Dear Sofia,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
AVOID - Rip off and rude
AVOID Upon arrival at the Go City office in Rome, I was informed that my pass had been cancelled. Despite presenting evidence of my purchase and successfully taking the first tour to the Vatican on September 27, the second tour for the Colosseum on September 28 remained cancelled. When I reached out for clarification, I was told that an inadvertent double booking resulted in the cancellation of both tours.
Since then, I have contacted Go City multiple times, including immediately after the incident, to request a refund for half of the ticket price. Additionally, I have requested that Tourstation, the provider, coordinate with Go City for the refund. Unfortunately, I have been continuously redirected by the customer service team, who repeatedly ask me to wait 24-48 hours to contact someone else. After 7 days of asking for help to get my money back they sent me a long email detailing everything I alleged to have done wrong and have offered nothing in return for cancelling the tour. I am persuing legal actions now.
28 September 2025
Unprompted review
Avoid - wasted money
I would avoid use of this company.
We had booked tickets to see the Vatican museums and Sistine Chapel through their site. We were asked to arrive 15 minutes before our ticket time. We did this and then spent 15 minutes in a queue before being told we would have to wait another 45 minutes as they were behind schedule.
We waited that 45 minutes plus another 10 only to then be taken over to the main queue for the museum and added to it.
In total we were standing in a queue for 1 hour 15 minutes after buying tickets that were meant to help us ‘skip the line’. We paid a significant amount of money on top of the ticket price for this ‘service’.
22 September 2025
Unprompted review
Reply from Touristation
Dear Customer ,
Thank you for sharing your opinion with us. We are truly sorry to learn that your experience did not meet your expectations. At Touristation, customer satisfaction is our top priority, and we deeply value all feedback, as every review is considered an opportunity to improve our services.
We would like to get in touch with you in order to undestand facts, please contact us at info@touristation.it.
We hope to have the chance to provide you with a better experience in the future.
Best regards,
Touristation Customer Service
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