Initially we purchased shoes online through a third party website and were informed that the order would be fulfilled by the Online Shoe Shop Ltd. we were given a delivery date range which was outsid... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a pair of boots from this company, through Amazon. As some comments gave concerns about sizing, I tried them on as soon as they arrived the next day. The fit was perfect. Some weeks later, whe... See more
I was extremely doubtful, given the record of online clothing sales, but was very pleasantly surprised that these were top quality shoes. The only negative is that there are no shoes with leather sole... See more
I ordered some wellies for the wife, however next day I received an email stating these wellies out of stock until March. However they issued a full money back immediately and apologised for the incon... See more
Company details
Written by the company
The Online Shoe Shop Ltd is a family-run footwear specialist with roots in the UK footwear trade since the late 1970s. Proudly connected to the UK’s finest footwear institutions, we’re renowned for our ability to present sophisticated and progressive designer collections alongside elegant interpretations of classic footwear — all available online for customers who value quality, fit and timeless style.
Contact info
69 Wharfdale Road, B11 2DA, Birmingham, United Kingdom
- info@theonlineshoeshop.com
- www.theonlineshoeshop.com
Poor quality, poor customer service
Bought a pair of boots from this company, through Amazon. As some comments gave concerns about sizing, I tried them on as soon as they arrived the next day. The fit was perfect. Some weeks later, when the function they were bought for came around, I put them on and part of a side seam gave way. It looks like the glue had been holding the seam although the stitching had only caught the one side of the seam. I contacted the seller and provided photos, which showed the open seam and also that the boots had never been worn outside. I was offered a £5 refund and I could keep the boots. I responded with a request for replacement or refund and, from then, I was ignored.
Like some other reviews on here, this company seems ok, until there is an issue.
28 May 2025
Unprompted review
Quick delivery and good quality shoes…
Quick delivery and good quality shoes and wide range of designs
22 April 2025
Quality manufacture.
Prompt delivery. Wide fitting as advertised. Quality manufacture. Very pleased.
25 March 2025
Excellent service and value for money
Excellent service, shoes arrived quickly, 3 pairs for my elderly mum to try, 2 pairs returned and refunded no problem, the pair she kept are comfortable, soft leather, likely to be hard-wearing - and incredibly good value for money, thank you
25 February 2025
Good prices prompt delivery
19 November 2024
Good quality extra wide shoes with fast…
Good quality extra wide shoes with fast overnight delivery
17 November 2024
My feet are in heaven.
This company offers a massive range of footwear all at sensible prices. Communications and delivery are good.
I'll definitely be back.
8 November 2024
Just what I ordered fast delivery and…
Just what I ordered fast delivery and right price
3 October 2024
Excellent website
Excellent website, communication and delivery. Very easy and efficient. Will definitely order again. Thank you.
11 October 2024
Still waiting on item
Still waiting on item, do receive emails but keeps saying delay on item
6 October 2024
Poor customer service
Ordered a pair of boots online, paid, waited 5 days, informed via email order was shipped, same day informed order was ‘out of stock’ informed I was refunded, still waiting 3 days later to receive refund. Great customer service.
5 October 2024
Great company to deal with.
Fast delivery, great price, good quality, excellent customer service.
25 September 2024
Exceeding expectations.
I was extremely doubtful, given the record of online clothing sales, but was very pleasantly surprised that these were top quality shoes. The only negative is that there are no shoes with leather soles, but otherwise I am very pleased with the website and with what was delivered.
8 August 2024
Product good no updates on delivery…
Product good no updates on delivery till I emailed bk 5 days later but did arrive the day after email need sort updates out
27 July 2024
Easy site to use and good quality…
Easy site to use and good quality shoes. Good choice of designs and will use the site again soon.
29 June 2024
Reasonably priced and prompt pain free…
Reasonably priced and prompt pain free delivery. .
15 April 2024
Really simple process
Really simple process. Thd shoes are lovely. Thanks for the good service.
12 April 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.