I had a great experience with GLD! I had an item missing from my order, and after they completed their due diligence to verify everything, they made it right without any hassle. Their customer servic... See more
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Review summary
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I bought the black diamond bracelet and the Yankee Pendant Bracelet a couple of months ago and everywhere I wear it to, they get compliments! I just ordered the new Cuban Yankee bracelet and can't wai... See more
Purchased several pieces and very pleased with them all. Very shiny beautiful pieces. They offer bargain prices and discounts with very fast shipping. Arrives in days not weeks like so many others. Yo... See more
I’m always happy with GLD’s customer service department, it’s never a bad issue, but when a question needs to be answered they’re right on it. Check out issues, code issues they’re always quick to res... See more
4.5
Excellent
56K reviews
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Support team was great and their…
Support team was great and their solution was nice and swift. Absolutely no complaints!
30 July 2026
HOT PRODUCT
HOT PRODUCT
THE MERCHANDISE IS FLY THE DELIVERY IS ON TIME
AND THE SALES ARE CRAZY
LONG TIME CUSTOMER HERE
FIVE YEARS
NEVER BEEN DISAPPOINTED
TERRY
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from GLD
Hello Keith,
We sincerely apologize for the error with your recent delivery, as we know this is never the experience we ever mean to provide for you. We are actively investigating this matter and will be in touch by email to look into this together. Your feedback is crucial to us at GLD, and we thank you for brining this to our attention!
Kind regards,
The item purchased was delivered a day…
The item purchased was delivered a day earlier than anticipated. The piece meets the expectations that I had, with more believable color and look.
29 July 2026
Telling me you guys can’t cancel stuff…
Telling me you guys can’t cancel stuff or anything , making me get the package and then return it ? That’s not cool
22 July 2026
Reply from GLD
Hello Joshua,
Thank you for this review of your GLD experience. We genuinely regret that your order was unable to be cancelled before it shipped out.
After reviewing all details, ew see this order was placed on July 22nd and was marked as delivered on July 24th. Sadly, for orders that ship out before they can be cancelled, we are unable to fulfill this request as we no longer have access to the package on our end, I greatly apologize for any inconvenience caused.
We understand your frustration and will be reaching out by email shortly to help look into this further.
Thank you so much,
Able to get a replace for my lost items…
Able to get a replace for my lost items at no extra cost, I really appreciated that because I need these items for an upcoming event. I really appreciate that excellent customer support.
22 July 2026
Was very easy to order now just wiating…
Was very easy to order now just wiating on my chain
30 July 2026
Like always GLD Never disappoints
Like always GLD Never disappoints, they strive to bring quality items. They have great discounts for in certain items, so sign up for notifications to keep you informed. When new sales drop you will be the first to know. That’s why sometimes if you are like me that loves a diverse collection of products that fit my everyday needs. I love the daily wear unlike others that in a couple of days of daily wear it just doesn’t hold up. GLD products are made meticulously so it can withstand time, but in case of any issues you are covered vs. the other brands. GLD has been my only stop for anything shiny and beautifully crafted.
29 July 2026
Product was exactly as described
Product was exactly as described and beautiful. Very quick and fast delivery. Will purchase from gld again.
22 July 2026
The company does a great job replying…
The company does a great job replying to emails, especially when there are issues. Thank you for being responsive.
30 July 2026
I don't usually write reviews
I don't usually write reviews, but the customer service I received while returning an item was so exceptional that I felt it deserved to be recognized.
From the moment I reached out, the staff was friendly, patient, and genuinely focused on making the process as easy as possible. What could have been a frustrating experience turned into one of the smoothest, most pleasant customer service interactions I've ever had. They treated me with kindness, answered all of my questions without hesitation, and made me feel like a valued customer every step of the way.
It's rare these days to find a company that stands behind its customers with such professionalism and care. They turned a simple return into a reminder that outstanding customer service still exists.
Thank you for going above and beyond. You've earned a loyal customer, and I won't hesitate to recommend your business to friends and family!
22 July 2026
I used the contact number
I used the contact number. I had a return on a necklace due to it being too short. The man on the phone that helped me was absolutely amazing. Best Customer Service I’ve had in a long time. He really knew what he was doing.
30 July 2026
Amazing
Online shopping experience can be hectic sometimes, GLD makes it extremely easy.
30 July 2026
My new and only Ice Home
Best ice on the internet hands down so bring a coat!!! Amazing pieces, amazing service, prompt, fast and efficient delivery along with customer support! Simply can’t go wrong with making GLD your new igloo. Ifykyk!
25 June 2026
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