The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept ful... See more
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Whilst the bike arrived in good condition and as described, I had to adjust the steering bearings because they were loose, even though that was ticked as checked on the delivery note. Also delivery t... See more
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Everything went smoothly, from ordering online on the Sunday evening (after checking reviews as I'd never heard of the company) to delivery on the Friday. The ebike I had chosen was well packaged and... See more
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Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very pleased with the service I was given
Delivery of the bike after 11 working days to the shop I contacted the shop and they had it ready for me the next day. They did a very good hand over in regard to the bike and the different settings, I took my own pedals and they put these on for me while a waited. All Staff are very pleasant and helpful.
31 July 2026
Unprompted review
Purchased from EBShop Cardiff.
Purchased from EBShop Cardiff.
Dan and Paul very helpful patient and knowledgeable.
Really thorough handover when came to collect my bike.
Would definitely recommend the Cardiff shop.
Cheers
Phil
31 July 2026
Unprompted review
Great service and value from the…
Great service and value from the electric bike shop in Nottingham, great service from Jack, friendly, helpful, informative, we were able to test bikes and take our time choosing, great range to choose from.
Thank you
25 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’re happy with your new bike and that it was delivered on time.
We hope you enjoy many happy miles ahead, and thank you for choosing The Electric Bike Shop.
Kind regards,
The Electric Bike Shop Team
Online central team ignored WhatsApp…
Online central team ignored WhatsApp warranty video for a year.
"I bought a Haibike AllMtn 3 online from their Central operations. Less than 30 days after receiving the bike, I formally reported severe rotational play in the cassette via WhatsApp and sent clear video proof of the defect. I explicitly warned them at the time that this factory defect would place destructive strain on the rest of the high-torque drivetrain.A year has passed and I have been completely ignored, with absolutely no response to my statutory warranty claim. Under the Consumer Rights Act 2015, this bike was not of satisfactory quality on delivery. Because the shop ghosted my messages, they are liable for the damage.I have now sent a formal Final Notice email to their central management. I expect a senior manager to contact me immediately to arrange a full repair of the freehub and drivetrain, or I will take this straight to Trading Standards and the Small Claims Court."
Update,
"Thank you for acknowledging receipt of my email and the timestamped WhatsApp evidence. As the manufacturing defect was reported within the first 30 days of delivery, I look forward to receiving a formal proposal from your management team early next week to resolve this statutory claim."
1 August 2025
Unprompted review
Reply from The Electric Bike Shop
We're sorry to read your review and apologise for the experience you've described.
We can confirm that we received your email today and will be reviewing the information you have provided. A member of our Customer Service team will respond to you directly as soon as possible.
Kind regards,
The Electric Bike Shop Team
The bike needed a replacement display
The bike needed a replacement display. No problem. It was covered by the warranty. It was delivered quickly.
14 July 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear your warranty claim was handled smoothly and that your replacement display arrived quickly.
We’re pleased we could get you back on the road with minimal disruption. Thank you for your support.
Kind regards,
The Electric Bike Shop Team
Very professional with lots of…
Very professional with lots of knowledge about bikes. Nathan was great and helped me through the purchase process of a new bike. Would recommend the shop, range of bikes and customer service to everyone.
29 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Nottingham store. Nathan will be really pleased to hear your kind feedback.
It’s great to know his knowledge and support made the purchase process straightforward, and that you’d recommend our team, range of bikes and customer service.
Kind regards,
The Electric Bike Shop Team
Great service
Nate and his colleagues in this store have been very helpful in finding the right bike as well as sorting a couple minor issues out after receiving the bike despite being very busy! Can’t recommend this place any more. 😊
28 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a great experience with our Nottingham team. Nate and his colleagues will be really pleased to hear your kind feedback.
It’s great to know they helped you choose the right bike and quickly resolved the minor issues after delivery, even during a busy period. We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Salesman made buying my e-bike…
Salesman made buying my e-bike simple,giving great service and helping me get the best price possible
Thanks
28 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear our Cardiff team made buying your new e-bike simple and helped you find the best option at the best price.
We really appreciate your kind words and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Everything went smoothly
Everything went smoothly, from ordering online on the Sunday evening (after checking reviews as I'd never heard of the company) to delivery on the Friday. The ebike I had chosen was well packaged and arrived quickly. I chose this company over others as they had a sale on the particular model I wanted. Free insurance for first month was a bonus. Thank you!
10 July 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear everything went smoothly from placing your order through to delivery.
It’s great to know your new e-bike arrived quickly, well packaged, and that our sale price and complimentary first month's insurance helped make your decision. We really appreciate you choosing The Electric Bike Shop and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
The best shop for electric bikes
Gabe was very knowledgeable about the technical aspects of Cube bikes including key questions about battery life and motor longevity while Richard answered my other wuestions around cost and model differences Two experts made my visit to the Electric Bike Shop a pleasure and gave me confidence about a purchase and after sales....
25 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team. Gabe and Richard will be really pleased to hear your kind feedback.
It’s great to know their knowledge and advice gave you confidence in both your purchase and the after-sales support. We really appreciate your kind words and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Helpful service
Helpful service. Clear instruction. Friendly and obliging.
25 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found our service helpful, the instructions clear, and the team friendly and accommodating.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
We're sorry to hear that you were disappointed with your experience and that our customer service fell below your expectations. This is certainly not the standard we aim to provide.
We'd appreciate the opportunity to understand what happened and see if we can put things right. Please contact our Customer Service team at info@theelectricbikeshop.co.uk, on 0117 452 6571, or via WhatsApp on 07354 744370.
Kind regards,
The Electric Bike Shop Team
Great service and experience
Bought an electric bike from the Bristol store and couldn’t be more pleased! All of the staff in the store couldn’t have been more helpful and friendly. When I collected my bike Rich was such a great help in going through the bike and answering any questions I had as it was my first electric mountain bike. Wouldn’t hesitate to go back. Their advice and knowledge is great, would not hesitate to go back!
24 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team. Rich and the rest of the team will be really pleased to hear your kind feedback.
It’s great to know you felt well supported when collecting your first electric mountain bike and that the advice and handover gave you confidence getting started.
Thank you for your recommendation. We look forward to welcoming you back in the future.
Kind regards,
The Electric Bike Shop Team
Don't even know where to begin with…
Don't even know where to begin with this.spent nearly £2500 on a cube reaction pro 750 at the end of June 2024.ive hardly used it due to a serious back injury but my issue is I went out for the first time in months yesterday and my front cassette near pedal just literally buckled! I contacted wilmslow ebike shop and they said they cant pick up for repair and to bring it in to shop!! How? Its literally 12 miles away and bike is completely unridable !! Not the best service!! This bike hasn't even done enough miles to warrant its first free service!! Absolutely appalling pass the buck customer service and for a bike that cost £2500 and has done 240 miles in TOTAL for this to happen is appalling service and the components to buckle as they did on such an expensive bike is truly shocking and extremely concerning.waiting to hear back after 2 phone calls to the bike shop then I will seek legal advice after I contact cube themselves! Doesn't exactly fill you full of confidence in them does it!!! Genuinely shocked at the bike the service the shop and cube!!! So as you can see from the reply not much help or after service from them on a £2500 bike! Very poor customer care. I now have to arrange for someone to deliver bike to them for a component fault on something you think would be reliable considering how expensive it was!! Absolutely shocking tbh !! Spending such an amount i would have expected better for my money! Absolutely incredulous at the electric bike shop treatment of customers once they have your money!!
22 July 2026
Unprompted review
Reply from The Electric Bike Shop
We’re sorry to hear about the issue with your bike and appreciate how frustrating this must be.
Our Wilmslow workshop will be happy to inspect the bike and assess the fault. Unfortunately, we do not offer a collection and delivery service for workshop repairs, which is why we asked that the bike be brought into the store. Before travelling, please contact the Wilmslow team to arrange an appointment.
We appreciate your concerns and would like the opportunity to inspect the bicycle to determine the cause of the issue and help find a resolution.
Kind regards,
The Electric Bike Shop Team
Fabulous service and experience
We had a great experience with Gabriel and his colleague today. We were able to test ride the bike of our choice and Gabriel rode with me as I was a bit nervous.
Everyone was really patient in allowing me time to choose colours and accessories. The staff are extremely knowledgeable.
We came away with an itemised list of all the products we had liked best to have a think about.
No pressure and very helpful experience.
Thank you
Jaki and Pete
18 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team. Gabriel and his colleague will be really pleased to hear your kind feedback.
It’s great to know the test ride helped build your confidence and that you felt supported throughout, with plenty of time to explore the different bikes, colours and accessories without any pressure.
Thank you for taking the time to share your experience. We look forward to welcoming you back when you’re ready to make your decision.
Kind regards,
The Electric Bike Shop Team
Was aaaEasy and helpful even when making a…
Easy and helpful even when making a return refunded as soon as it took delivery
1 June 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found the whole process easy, even when making a return, and that your refund was processed promptly once we received the item back.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
Great experience
Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in the afternoon. Jack was incredibly helpful, showing us around the bikes, and we ended up buying a £2,600 Raleigh Novus. Nate did a quick pre-delivery inspection on the spot so my wife could ride it home, and Chris, the manager, kept an eye on everything to make sure we were completely happy. Brilliant service all round!
15 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a great experience with our Nottingham team. Jack, Nate and Chris will be really pleased to hear your kind feedback.
It’s great to know we could arrange your visit at short notice and get your new Raleigh Novus ready for your wife to ride home the very same day.
Thank you for choosing The Electric Bike Shop. We hope your wife enjoys many happy miles on her new bike!
Kind regards,
The Electric Bike Shop Team
Great service & fast delivery
Great service & fast delivery, professional will deal again
22 June 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with the service, fast delivery and professional experience.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Excellent service for electric mountain bikes
Always well looked after
11 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’ve always been well looked after and are happy with the service you’ve received.
We really appreciate your continued support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
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