The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Whilst the bike arrived in good condition and as described, I had to adjust the steering bearings because they were loose, even though that was ticked as checked on the delivery note. Also delivery t... See more
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Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept ful... See more
Company replied
Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... See more
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Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Went into the shop in Wilmslow to…
Went into the shop in Wilmslow to discuss buying two e-bikes. Staff member was friendly and very helpful. Had some extras fitted to the bikes as well. Purchase was smooth. As I was buying two bikes they agreed to deliver locally. Can’t fault them so far. Hopefully the after sales is as
Good.
27 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for your feedback. We’re really pleased to hear you had a positive experience with our Wilmslow team and that the purchase process was smooth.
It’s great to know the team could help with fitting the accessories and arranging local delivery for your new bikes. We hope you enjoy them, and we’ll be here to provide the same high level of support should you ever need us after the sale.
Kind regards,
The Electric Bike Shop Team
Deliver on time everything ok
24 July 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear your order was delivered on time and that everything arrived as expected.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
An excellent bike shop.
Jack was very helpful throughout the whole sales process showing us electric folding bikes with pros and cons of brands.
The shop has a good stock range and knowledgeable staff. Highly recommended.
31 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Jack was able to guide you through the sales process and help you compare the different folding e-bikes, explaining the pros and cons of each.
It’s great to know you found our range and the team’s knowledge helpful. We really appreciate your recommendation and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Great bike delivered quick and no…
Great bike delivered quick and no hassle atall. Highly recommended!
17 July 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear your new bike was delivered quickly and that the whole process was hassle-free.
We really appreciate your recommendation and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Natalie Steed
Perhaps the most astonishingly unhelpful and rude encounter I have had in years. Don’t go to this bizarre place whatever you do. Avoid avoid avoid. There are many bike shops in the battersea area with lovely staff who will go out of their way to help- give you sound advice and can be relied upon (1 on st john’s hill or for electric bikes 1 on east hill.)
I can only assume this worker has a deep disappointment with life which has left his soul hollow and his heart broken but I’d recommend a bit of therapy or a retreat to the back room to hang out with the spanners until he’s over it. He’s certainly not cut out for a life dealing with members of the public.
I was looking for a replacement bosch battery for my bike. I know the shop is a registered supplier. The man I encountered was sneery. Seemed weirdly disappointed that I had had my bike for 3 years without having had the battery stolen before. Wouldn’t help me at all. Seemed keen to put me off at every turn and looked and me and spoke to me like I was some kind of trespasser. I showed him the manufacturer’s spec and was told the battery didn’t exist. (I got it touch with bosch later who - top tip guys - are really quick and helpful - and guess what - it does exist.) I asked if he might be able to assist me by looking at the bosch supply list given that they are a supplier or on their website. But no. Took every opportunity possible to put a spanner in the works of communication - like I had invaded his domain with my weird request for a purchase. Felt slightly reassured that I hadn’t entered a parallel shopping universe when our “shopkeeper of the year” took the time to speak on the phone to another hapless customer (who seemed to have had the audacity to enquire about when their bike might be ready) in a similarly rude manner, only pausing to mansplain the deep problems with oat milk to his colleague.
I’m sure the other shops in the chain are fine but crikey this was comically poor customer service. Stick with the independents I reckon.
5 August 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you left the store feeling disappointed, as this is never the experience we want any customer to have.
We always welcome constructive feedback and take any concerns about customer service seriously. We will review the interaction with the team involved to understand exactly what happened and whether we could have handled the situation differently.
That said, we do feel it's important to distinguish between feedback about an experience and personal comments directed at individual members of our team. Our colleagues work hard to support customers every day, and whilst we fully respect your right to share your experience, we cannot support or accept remarks that are personal or defamatory in nature.
With regard to the Bosch battery, there can sometimes be confusion around compatibility, model variations and availability, and if we were unable to provide the information you needed during your visit, we apologise. We're pleased you were ultimately able to obtain clarification from Bosch.
If you would be willing to discuss your experience directly, we'd welcome the opportunity to do so. Please contact our customer service team at info@theelectricbikeshop.co.uk, quoting your review, so we can investigate further and better understand what took place.
Fast efficient service
17 July 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with our fast and efficient service.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
I took my electric bike on spec to…
I took my electric bike on spec to Harrogate to see if they could help with fixing a trailer I had bought to the axel. Kurt was exceedingly helpful - he listened to my problem - looked at my bike - found a solution - fitted the appropriate piece and did it all with excellent knowledge and customer service. Whenever I have had a problem - I have rung up and they have always been helpful.
31 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Harrogate team. Kurt will be especially pleased to hear your kind feedback.
It’s great to know he was able to find a solution for fitting your trailer and get everything sorted for you. We’re also pleased to hear that, whenever you’ve needed advice, the team has always been happy to help.
Thank you for your continued support, and we hope you enjoy many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
Very pleased with the service I was given
Delivery of the bike after 11 working days to the shop I contacted the shop and they had it ready for me the next day. They did a very good hand over in regard to the bike and the different settings, I took my own pedals and they put these on for me while a waited. All Staff are very pleasant and helpful.
31 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience collecting your new bike.
It’s great to know the team had everything ready for you, provided a thorough handover of the bike and its settings, and were happy to fit your own pedals while you waited. We’re pleased you found everyone friendly and helpful.
Thank you for your support, and we hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Purchased from EBShop Cardiff.
Purchased from EBShop Cardiff.
Dan and Paul very helpful patient and knowledgeable.
Really thorough handover when came to collect my bike.
Would definitely recommend the Cardiff shop.
Cheers
Phil
31 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Cardiff team. Dan and Paul will be really pleased to hear your kind feedback.
It’s great to know you found the handover thorough and that the team’s patience and knowledge helped make the experience enjoyable.
Thank you for your recommendation, and we hope you enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
Great service and value from the…
Great service and value from the electric bike shop in Nottingham, great service from Jack, friendly, helpful, informative, we were able to test bikes and take our time choosing, great range to choose from.
Thank you
25 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Nottingham store. Jack will be really pleased to hear your kind feedback.
It’s great to know you enjoyed being able to test-ride the bikes, took your time choosing the right one, and found the team friendly, helpful, and informative throughout.
Thank you for your support and recommendation. We hope you enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’re happy with your new bike and that it was delivered on time.
We hope you enjoy many happy miles ahead, and thank you for choosing The Electric Bike Shop.
Kind regards,
The Electric Bike Shop Team
Online central team ignored WhatsApp…
Online central team ignored WhatsApp warranty video for a year.
"I bought a Haibike AllMtn 3 online from their Central operations. Less than 30 days after receiving the bike, I formally reported severe rotational play in the cassette via WhatsApp and sent clear video proof of the defect. I explicitly warned them at the time that this factory defect would place destructive strain on the rest of the high-torque drivetrain.A year has passed and I have been completely ignored, with absolutely no response to my statutory warranty claim. Under the Consumer Rights Act 2015, this bike was not of satisfactory quality on delivery. Because the shop ghosted my messages, they are liable for the damage.I have now sent a formal Final Notice email to their central management. I expect a senior manager to contact me immediately to arrange a full repair of the freehub and drivetrain, or I will take this straight to Trading Standards and the Small Claims Court."
Update,
"Thank you for acknowledging receipt of my email and the timestamped WhatsApp evidence. As the manufacturing defect was reported within the first 30 days of delivery, I look forward to receiving a formal proposal from your management team early next week to resolve this statutory claim."
"UPDATE 04/08: Following my escalation, the director has now responded and authorised me to take the bike to a local independent bike shop for a full inspection. I will be submitting the mechanic's report to them this week for the next steps. Glad to see this is finally moving forward."
1 August 2025
Unprompted review
Reply from The Electric Bike Shop
We're sorry to read your review and apologise for the experience you've described.
We can confirm that we received your email today and will be reviewing the information you have provided. A member of our Customer Service team will respond to you directly as soon as possible.
Kind regards,
The Electric Bike Shop Team
The bike needed a replacement display
The bike needed a replacement display. No problem. It was covered by the warranty. It was delivered quickly.
14 July 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear your warranty claim was handled smoothly and that your replacement display arrived quickly.
We’re pleased we could get you back on the road with minimal disruption. Thank you for your support.
Kind regards,
The Electric Bike Shop Team
Very professional with lots of…
Very professional with lots of knowledge about bikes. Nathan was great and helped me through the purchase process of a new bike. Would recommend the shop, range of bikes and customer service to everyone.
29 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Nottingham store. Nathan will be really pleased to hear your kind feedback.
It’s great to know his knowledge and support made the purchase process straightforward, and that you’d recommend our team, range of bikes and customer service.
Kind regards,
The Electric Bike Shop Team
Great service
Nate and his colleagues in this store have been very helpful in finding the right bike as well as sorting a couple minor issues out after receiving the bike despite being very busy! Can’t recommend this place any more. 😊
28 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a great experience with our Nottingham team. Nate and his colleagues will be really pleased to hear your kind feedback.
It’s great to know they helped you choose the right bike and quickly resolved the minor issues after delivery, even during a busy period. We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Salesman made buying my e-bike…
Salesman made buying my e-bike simple,giving great service and helping me get the best price possible
Thanks
28 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear our Cardiff team made buying your new e-bike simple and helped you find the best option at the best price.
We really appreciate your kind words and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Everything went smoothly
Everything went smoothly, from ordering online on the Sunday evening (after checking reviews as I'd never heard of the company) to delivery on the Friday. The ebike I had chosen was well packaged and arrived quickly. I chose this company over others as they had a sale on the particular model I wanted. Free insurance for first month was a bonus. Thank you!
10 July 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear everything went smoothly from placing your order through to delivery.
It’s great to know your new e-bike arrived quickly, well packaged, and that our sale price and complimentary first month's insurance helped make your decision. We really appreciate you choosing The Electric Bike Shop and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
The best shop for electric bikes
Gabe was very knowledgeable about the technical aspects of Cube bikes including key questions about battery life and motor longevity while Richard answered my other wuestions around cost and model differences Two experts made my visit to the Electric Bike Shop a pleasure and gave me confidence about a purchase and after sales....
25 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team. Gabe and Richard will be really pleased to hear your kind feedback.
It’s great to know their knowledge and advice gave you confidence in both your purchase and the after-sales support. We really appreciate your kind words and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Helpful service
Helpful service. Clear instruction. Friendly and obliging.
25 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found our service helpful, the instructions clear, and the team friendly and accommodating.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
We're sorry to hear that you were disappointed with your experience and that our customer service fell below your expectations. This is certainly not the standard we aim to provide.
We'd appreciate the opportunity to understand what happened and see if we can put things right. Please contact our Customer Service team at info@theelectricbikeshop.co.uk, on 0117 452 6571, or via WhatsApp on 07354 744370.
Kind regards,
The Electric Bike Shop Team
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