Flannels Reviews 

Delivery, and return costs and 14 days to process a refund - really Flannels?
I ordered two tops and paid the £6.99 delivery charge.
Flannels use DHL.
DHL said the parcel would be delivered 26th October - it didn't arrive.
DHL then said it would be 27th October.
I was standing at the front door to my house at 12:44pm on October 27th tracking the status of the parcel on the DHL website from my phone when the message came up that DHL had 'stopped by' to deliver at 12:44pm on 27th October but there was no-one available.
I'd been home all day - no attempt had been made to deliver.
I needed the tops for an event on 28th October.
Rather than risk another 'imaginary' delivery I requested the parcel to be sent to a DHL Service Point - it arrived 29th October, too late for the event.
I now need to return the items at a further cost of £6.99.
I've paid a total of £13.98 for nothing
And, apparently, I have to wait 14 days for my refund!
The 2 items, costing £105 each, were squashed into the smallest plastic bag which just fit without a cm to spare
Is it too much to ask for either free delivery or free returns Flannels?
If it is too much to ask, then at least use a more reliable courier (and more substantial packaging).
Not that it will matter to Flannels but I wouldn't order from them again.

received my item today, and while I’m happy with the purchase, I’m quite disappointed with the packaging. Given that this is an expensive bag, I expected it to arrive in a proper box rather than such basic packaging. I believe a product of this value deserves a more premium presentation.

lovely and fast service specail with instalment plan

Paid £12 for next day delivery i ordered yesterday, Wednesday 4th of November supposed to arrive today. The courier delivered to the wrong house and i can’t even contact customer service or anything!!! I want another pair next day or a refund ASAP

Ordered some makeup bits online and when they arrived the boxes were damaged and also one of the items had no lid and looked dirty. Also the Clarins eyeshadow has cracked away from the edge. Actually looks like all fell off the back of a lorry or has been found at the back of the store cupboard. Customer services said the boxes aren’t covered by warranty, luckily they weren’t a gift for someone!! Won’t be buying from them again.

RIP off delivery and return cost 6.99 and again 6.99 to return will never buy from this website again

Disgusting customer service, put in a 20-% off code, didn’t go through when order went to there end and wouldn’t honour it. Very upset boy for Christmas as now returning

I would have given 5 stars but the cost of delivery is to high and also gets costly when returning items. I always loose out £10-£15 on delivery chargeswhen returning items.

Ordered a week ago, received an email saying it would be delivered on Monday it is now Thursday. When I go on the tracking there are no updates from early hours Monday morning

Had a previous order from Flannels for the Grandkids Xmas pressies and this order was no different.
Good price, fast delivery and kept up to date regarding delivery etc.
Happy again.

Love this company always has what I am looking , competitive prices, great choice and always delivered in a very good time

My first shopping ecperience from Flannels ,they didn’t dissapoint

I was promised delivery by the next day and even paid for next-day delivery—now they’re saying I have to wait an extra day? What a letdown.

Second time I’ve ordered second time got it wrong. Unfortunately my customer is going elsewhere. Rubbish

My item never arrived on time , I paid next day delivery and it was a birthday present so really disappointing service won’t be using Flannels again

Order has still not arrived despite telling me it was out for delivery on Sunday! Also details provided in order summary are not applicable with DHL tracking service to locate/ esculate

Very efficient and timely delivery,

I usually say 5 star but my parcel is delayed and i payed £11 next day delivery

Box came damaged, these are a xmas present so wanted everything perfect, paid £200 so would have expected everything to be perfect

I feel like a bad person asking to return an order that I paid good money for but, because I am in a wheelchair and, couldn't get out to post it back within the 28 days ? I'm told that I can't return it now.

I'm stuck with a top thats way to big, I am so disheartened by this and really do hope that they would get help for disabled customers who spend what money they have, shopping with them.