We are a local care home that booked through customer service. It was great, they understood and I received an easy booking. We then went bowling and the team were fantastic, very helpful and the resi... See more
Company replied
Location
Switch locationPerdiswell Park, Droitwich Road, Worcester, WR3 7SN Worcester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked a children's laser tag birthday party. Unlimited squash was a jug of squash in the laser arena which was used for the previous party and this party. You can't gain access to the drinks when yo... See more
Company replied
Bowling was great. The only downside was the refusal of a staff member to accept our 23 yr old grandson's Dutch residency permit as proof of age, even though it showed his photo and date of birth in E... See more
Company replied
Polite staff, the lane was clean and working. Food was great and came out quickly especially as it was busy and there were 6 of us. All the arcade machines were clean and working including the ticket... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Perdiswell Park, Droitwich Road, Worcester, WR3 7SN, Worcester, United Kingdom
- 0333 034 6100
4.3
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the staff were friendly and helpfull
All the staff were friendly and helpfull, the whole process was easy
19 May 2026
Reply from Tenpin - Worcester
Hi Deborah, thank you for the lovely 5* rating of Tenpin Worcester. We're thrilled to hear that you had a great time and that the team provided friendly and helpful service. We look forward to your return!
Take care,
Kirsty
Reply from Tenpin - Worcester
Hi Lynda
We are delighted your children enjoyed their visit and found us good value. We hope to welcome you back soon! Best wishes - Clare
Booked a children's laser tag birthday…
Booked a children's laser tag birthday party. Unlimited squash was a jug of squash in the laser arena which was used for the previous party and this party. You can't gain access to the drinks when you have finished the laser tag even though it's a 2 hour party you can't get back into the laser area. There is no where to sit as a party you have to use the bar area. One of the 8 year olds could not eat the pizza so I asked to swap it for a different children's meal where I was basically told no so I had to buy another meal. We paid extra for ice creams and had to ask for these to be brought out. Overall the laser tag area was ok for children but the party was severely lacking.
16 May 2026
Reply from Tenpin - Worcester
Hi Sophia
Thank you for sharing your feedback regarding the children's laser tag birthday party. We are truly sorry to hear that several aspects of the party experience did not meet your expectations, from the squash access to the seating arrangements and the meal options. We will review your comments with our team to improve our party offerings. If you would like to speak to us about your experience, please email to customer.feedback@tenpin.co.uk with the details. Please use the subject "Review - Worcester" and we will look into this and contact you directly. Best wishes - Clare
Fantastic experience
Fantastic experience. Staff were friendly and efficient. We had a lovely time.
16 May 2026
Reply from Tenpin - Worcester
Hi Emma,
Thank you for your amazing 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. your feedback is important to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Great atmosphere
Great atmosphere, everyone enjoying themselves. Clean, friendly and great value on Tuesday special offer.
20 May 2026
Reply from Tenpin - Worcester
Hello Trisha, Thank you for taking your time to leave us a great 5* review. We are thrilled to hear that you had a great time with us and found our team great too! We do hope to see you again soon. Many Thanks - Kimberley
Had a grest time with the…
Had a grest time with the grandchildren, lots of other things there to entertain them, staff were friendly and efficient
10 May 2026
Reply from Tenpin - Worcester
Hello Sarah, Thank you for taking your time to leave us a wonderful 5* review. We are pleased to hear that you had a great time with us! We do hope to see you again very soon. Best Wishes - Kimberley
Reply from Tenpin - Worcester
Hi Lydia, thank you for the lovely 5* rating of Tenpin Worcester. We are delighted to hear that you had a good time and the manager provided great service. We hope to see you again soon for another 5* experience. Best wishes, Jade
It was my sons birthday for laser tag
It was my sons birthday for laser tag
Took ages to start, finish laser and food took 30 mins to come, we was alway on the way of safe, well that what it felt like,
We had 13 people and the give us tomato sauce when we ask them for million pound, took 15 min for cake to come out after I asked then took even longer for the to cut it, kids got bored and my son was up set, it was his first party. And felt very let down, the best person was the lady who did the laser tag,
Tshirt was so small and was told that the only size they do, in fair,
There was never a sorry for delay
It ruins my sons first party, and last with his friends before high school
13 May 2026
Reply from Tenpin - Worcester
Hi Caz, thank you for taking the time to write a review for Tenpin Worcester! We're very sorry to hear that the laser tag party was not as enjoyable as we'd have hoped, that there had been issues with the timings and food orders, and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Worcester' and we can pass this to the correct team to be looked into. Best wishes - Adelaide
Reply from Tenpin - Worcester
Hello Damian,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We're glad you enjoyed your visit with us and that you found our service friendly and our beer good. Thank you for your feedback and we hope to welcome you back again soon. All the best ~ Laura
Reply from Tenpin - Worcester
Hi Lee, what a brilliant 5* review of Tenpin Worcester! We are thrilled you had a great time, received excellent customer service and enjoyed the atmosphere and can't wait to see you again soon! Best wishes - Mel
Amazing experience
6 May 2026
Reply from Tenpin - Worcester
Hi James, thanks for leaving a rating and review for Tenpin Worcester! We're delighted to hear that you had an amazing experience, and we hope to welcome you back again soon! Best wishes - Rosie
Booked for my daughter’s 16th birthday…
Booked for my daughter’s 16th birthday and 7 friends. They had a fab time, the staff were helpful and friendly.
6 May 2026
Reply from Tenpin - Worcester
Hello Samantha,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We're happy to hear that your daughter and her friends had a fantastic 16th birthday celebration! We appreciate you mentioning our staff's helpful and friendly service. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
We are a local care home…
We are a local care home that booked through customer service. It was great, they understood and I received an easy booking. We then went bowling and the team were fantastic, very helpful and the residents enjoyed their experience. We had 3 wheelchairs and although the lane could have been bigger, it was still perfectly useable. Thankyou Tenpin
29 April 2026
Reply from Tenpin - Worcester
Hello Lucy,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We're happy to hear that customer service provided an easy booking for your care home. We're also glad the team was fantastic and the residents enjoyed their experience, even with the wheelchair access. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Very accommodating and helpful when I…
Very accommodating and helpful when I needed to amend our booking. Good experience for our large bowling party. Thank you
29 April 2026
Reply from Tenpin - Worcester
Hello Jo,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We appreciate you rating us so highly! We're happy to hear that we were able to accommodate your needs and that your large bowling party had a good experience. Thank you! We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Good couple of games of bowling
Good couple of games of bowling. Always a good atmosphere.
As we’re heading back into summer, I’ll say again that the place needs air conditioning
29 April 2026
Reply from Tenpin - Worcester
Hi Simon
We're glad you enjoyed your bowling games and the atmosphere! We appreciate your feedback regarding the need for air conditioning during the summer months, and we'll consider this. Best wishes - Clare
Everything was perfect my birthday boy…
Everything was perfect my birthday boy they all had a great time staff where all amazing the package was brilliant
29 April 2026
Reply from Tenpin - Worcester
Hello, thank you so much for the amazing 5* review of Tenpin Worcester! We are so pleased to hear you had a great time celebrating your son's birthday and was pleased with the package offered and we very much hope to welcome you back again soon! Best wishes - Mel
birthday party hit!
Booked for my daughters’ birthday party. They had a great time. Seven 9-10 year olds. All had plenty of bowling time. Loved the sweets if they got a strike etc. food was a hit. Everything was great
4 April 2026
Reply from Tenpin - Worcester
Hi Jo
We're glad your daughter's birthday party was a success! It sounds like the kids had a fantastic time bowling and enjoyed the treats and food. Thank you for your positive feedback; we appreciate it. Best wishes - Clare
The staff we met were fantastic
The staff we met were fantastic, young blonde lady helped us get the right package for both bowling and refreshments and the young man with the beard was the most enthusiastic and helpful individual.
16 April 2026
Reply from Tenpin - Worcester
Hi William, thank you so much for the amazing 4* review of Tenpin Worcester! We are delighted you had a fun visit and that you received excellent customer service and we hope to welcome you back again soon for another 5* experience! Best wishes - Mel
Lanes ready promptly.
Lanes ready promptly.
Staff very attentive.
Thursday night deal
Good value for money.
Easy to book online.
21 April 2026
Reply from Tenpin - Worcester
Hi Denise
We're happy to hear that you found our lanes ready and staff attentive! It's great to know you enjoyed the Thursday night deal and online booking. Thanks for your positive feedback. Best wishes - Clare
Great party 🥳
I have pre booked in advance one hour bowling with pizza for my daughter birthday party, I added some extras ,( food, nuggets etc,), and karaoke afterwards as well . The website is so easy and clear to book 😊 After bowling we had 30min for food, drink and cake . And then karaoke was booked . Unfortunately there was delay for food , we have to wait little bit longer, but no one was booked after us so it wasn't an issue, only party finished later than expected. But we had lots of fun , great atmosphere and there were always someone to help 😊
10 April 2026
Reply from Tenpin - Worcester
Hello Customer 5,
Thank you for taking the time to rate Tenpin Worcester 4 stars. We're glad the website was easy to use and that you all had lots of fun celebrating your daughter's birthday with bowling, food, and karaoke. We appreciate your understanding regarding the slight delay with the food service. It's great to hear our team was helpful and that you enjoyed the atmosphere. Thanks for your feedback! All the best ~ Laura
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.