Quick and efficient service from staff , half way through second game there was a problem with ball return but was attended to very quickly and we were given a voucher for free games as couldnt be fix... See more
Company replied
Location
Switch locationKingdom Shopping Centre, 4 Albany Gate, Glenrothes, KY7 5NP Glenrothes, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to laser tag. Absolute waste of time!! Room was tiny, aren’t allowed to run about and actually play the game properly, they let me pay for one of my children, got her all suited up and 5 mins int... See more
Company replied
1st time being back since refurbished, very fun day out staff very friendly atmosphere was great kids had a great time
Company replied
Great night out for a fairly large group in one of your smaller venues. Had issues booking online (my mistake) and the young lady on the tills on Friday night was able to sort no problem on short... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Kingdom Shopping Centre, 4 Albany Gate, Glenrothes, KY7 5NP, Glenrothes, United Kingdom
- 0333 034 6100
4.6
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went to laser tag
Went to laser tag. Absolute waste of time!! Room was tiny, aren’t allowed to run about and actually play the game properly, they let me pay for one of my children, got her all suited up and 5 mins into it said they would have to take her stuff off for health and safety. Yet she was absolutely fine and wasn’t allowed to run anyway. Highly over priced for the small amount of time you get and how tiny the room is.
12 August 2026
Reply from Tenpin - Glenrothes
Hi Rachel,
Thank you for your 1* review at Tenpin Glenrothes! We are very sorry to hear that you've not had a great experience with us on your most recent visit! Your feedback is important to us. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk and they can assist you further. Best wishes- Steph
Everything was great
12 August 2026
Reply from Tenpin - Glenrothes
Hi name, thank you so much for the excellent 5* review of Tenpin Glenrothes! We are really pleased to hear you had a great visit! We can't wait to see you again soon for another 5* experience! Best wishes, Jade
Reply from Tenpin - Glenrothes
Hello MissKaraenGreenall,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. We are delighted to hear that the staff were polite and helpful and that you always have a great time at the venue. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Quick and efficient service from staff…
Quick and efficient service from staff , half way through second game there was a problem with ball return but was attended to very quickly and we were given a voucher for free games as couldnt be fixed . We will return 👍🏻
6 August 2026
Reply from Tenpin - Glenrothes
Hello, Jacqueline, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you session was great from start to finish! We are sorry to hear that their was an issue with the bowling lane during your game. However, we are pleased to hear that this was resolved. We can't wait to see you again very soon. Many Thanks - Kimberley
Day out
1st time being back since refurbished, very fun day out staff very friendly atmosphere was great kids had a great time
6 August 2026
Reply from Tenpin - Glenrothes
Hello Michelle, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a wonderful time at our Tenpin. We are glad to hear that you like our refurbishment. We will pass your comments onto our team. We do hope to see you again soon. many Thanks - Kimberley
All good except the "Change" machine…
All good except the "Change" machine was not working and we didn't have change for our 2 grandkids.
They told us to go to a ATM but they don't give change.
6 August 2026
Reply from Tenpin - Glenrothes
Hello Veronica
We appreciate you sharing your experience. We are truly sorry the change machine was out of order, causing inconvenience for your grandkids. We are looking into this to prevent future occurrences. Best wishes - Clare
Everything went as planned we enjoyed…
Everything went as planned we enjoyed our self's thanks .
6 August 2026
Reply from Tenpin - Glenrothes
Hi Alex
Thank you for your fantastic 5-star review! We are so pleased to hear that everything went smoothly and that you had such an enjoyable time during your visit. We hope to see you again very soon! Best wishes - Clare
Reply from Tenpin - Glenrothes
Hi Peter, thank you for the 5* rating of Tenpin Glenrothes. We're pleased you had a nice time and received friendly service. Hope to see you again soon!
Take care,
Kirsty
Fun day out.
21 April 2026
Reply from Tenpin - Glenrothes
Hi there, thank you for leaving Tenpin Glenrothes a fab 4* rating. We are so pleased to hear you had a great day with us and we hope to see you back soon! Best wishes - Kaylee
Enjoyed the bowling but found kids food…
Enjoyed the bowling but found kids food was slow to come and rolls were not fresh but apart from that was a nice time with grandkids
29 July 2026
Reply from Tenpin - Glenrothes
Hi William, thank you for the 3* review for Tenpin Glenrothes! We're glad that you had a nice time with your grandkids and that you enjoyed the bowling. We are sorry to hear that there had been a delay and an issue with your food order and we will ensure your feedback is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide
Great wee place!!
Great place to come! We had a great time. It’s clean (needs an air freshener in the loo though, but it’s a drainage issue not a cleanliness issue). The staff are nice enough. Love the decor. Great for groups, friends, families! Could do with some different arcades. Food looked good although we didn’t have any. We will next time. Will definitely be back!
22 July 2026
Reply from Tenpin - Glenrothes
Hi there, thanks for leaving a rating and review for Tenpin Glenrothes! We're glad you had a great time and appreciate your feedback. We'll address the feedback raised to ensure a better experience for everyone in the future, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back! Best wishes, Jade
Helpful staff
Helpful staff, easy to find what we needed, enjoyable experience and plenty to do.
22 July 2026
Reply from Tenpin - Glenrothes
Hi, thank you for the 5* rating of Tenpin Glenrothes. We're pleased to hear that you had an enjoyable experience and found there to be plenty to do. Your kind feedback is greatly appreciated.
Take care,
Kirsty
Loved it very helpful staff
22 July 2026
Reply from Tenpin - Glenrothes
Hello Scott,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. We're so pleased to hear that our team provided helpful service during your visit. We hope to welcome you back again very soon! All the best ~ Laura
Reply from Tenpin - Glenrothes
Hi Laura, thank you for taking the time to leave a 4* rating and review of Tenpin Glenrothes. We are sorry for any disappointment caused with the service at your recent visit. We appreciate your honest feedback and we will ensure your comments are passed to the correct teams. Best wishes, Jade
Reply from Tenpin - Glenrothes
Hi Lisa, thank you for the fab 5* review for Tenpin Glenrothes! We're so pleased to hear that you found it easy to book and that you enjoyed our offers. We look forward to welcoming you back again soon! Best wishes - Adelaide
Staff
Staff - kind and considerate towards my 6 year old. All had smiles. And were very approchable.
14 July 2026
Reply from Tenpin - Glenrothes
Hi Jake, thank you for the excellent 5* review for Tenpin Glenrothes! It's lovely to hear that our team had provided a kind service and we will be sure to pass on your feedback. We hope to welcome you back again soon! Best wishes - Adelaide
Staff were so friendly and…
Staff were so friendly and accommodating. Pizzas tasted amazing and the coffee was great too. A brilliant start to the school holidays so thank you ever so much for the hard work from your Amazing team.
7 July 2026
Reply from Tenpin - Glenrothes
Hi there, thank you for the lovely 5* review for Tenpin Glenrothes! We're so pleased to hear that you had a great visit and that you enjoyed the pizzas, coffee and the service from our team. We will be sure to pass on your kind feedback, and we hope to welcome you back again soon! Best wishes - Adelaide
We had a fantastic experience and even…
We had a fantastic experience and even took advantage of laser tag £4 per persons for 30 minutes. Great family day out
26 June 2026
Reply from Tenpin - Glenrothes
Hello
Thank you for your wonderful 5-star review! We're so pleased to hear you had a fantastic experience and enjoyed the laser tag. It's great to know you had a brilliant family day out with us. Best wishes - Clare
really enjoyable experience for all the…
really enjoyable experience for all the family
Given plenty of time to enjoy the game
Great range of food and beveridges
Staff very helpful and easy to get too
1 July 2026
Reply from Tenpin - Glenrothes
Hi Lucy. Wow- thanks for your kind remarks! We are so happy that you have had a really enjoyable experience with us! We will be sure to pass your kind comments on. Best wishes, Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.