Teleflora Reviews 11,624

Ordered Birthday flowers for my Sister on April 13th to be delivered on April 14th. They didn’t get delivered. Called Teleflora, they tell me they couldn’t deliver because no one was home. That was not true. No notice from Teleflora about it. Got word from my Sister the next day saying they were delivered…. She wasn’t home !! They left them on the porch. Called teleflora again….they put me on hold and called the florist. The florist gave them the runaround and some BS excuse that it got too late and was dark out so they didn’t deliver them on the 14th. Never again TELEFLORA !!

They said they could guarantee my delivery, canceled my order the next day on March 31st, said my refund would take 2-10 days. I haven't received a refund. They're saying I have. My card was charged 115.50 The refund they are saying I got was for only 93.and some change. I've asked multiple questions, and get the same answer. This company is a joke

If there is a zero star i would give it. Since a bad experience. Ordered birthday flowers 💐 for my sister's birthday.
Never even received them

I purchased Colors Of The Rainbow Bouquet (Premium) priced at $124.99 + tax + shipping for my mom. I was expecting big bouquet measuring approximately 28 1/2 inches tall by 23 1/2 inches wide as described on the Teleflora website. When it got dropped off on my porch, its looked tiny. I never measured flowers before but this was insulting, so I got out my tape measure. It measured 17 inches wide. Seriously! Teleflora should have florist take pictures of what they're delivering to ensure this doesn't happen.

I ordered from Teleflora Easter flowers for my mother in CA, scheduled for delivery on Friday. Friday came and went, so I emailed Teleflora that I expected the order would be delivered a day late (which was fine), and asked very politely what, if any, compensation they could offer for the late delivery.

These customer service morons responded by cancelling my mother’s flower delivery entirely and issuing a refund. Excuse me? On what planet does a competent company cancel a mother’s Easter delivery of flowers the day before the holiday due to a late delivery complaint??

This company, as evidenced by the plethora of one star reviews, is in desperate need of leadership that understands customer service at even the most basic level. I would have appreciated some simple options (20% discount perhaps?) to rectify my issue that yes, apparently required a level of intelligence lacking in their team. Imposing the nuclear option to a customer’s order right before the holiday for which it was intended, with zero effort to consult said customer, underlines an arrogance that no service company should allow.

I will give them credit for responding in a very timely manner, but when their solution to a customer issue is this brainless then it essentially cancels any positives. Unbelievable. DO BETTER TELEFLORA!

Genuinely one of the worst experiences I've had. Placed a same day delivery early in the morning for 4/2 - got an email in the evening saying they couldn't deliver because of weather... I was naturally annoyed and reached out to customer service because the weather was just cold.. they said it would be delivered the following day. I advised if it could not be there by a certain time i would need to cancel. They said delivery is between 11 and 7 for homes but they put a note on my preferred time. Well as the following day went on nothing came. Around 4 pm I got a delivery confirmation email saying it was hand delivered on 4/2.. at this point I'm annoyed and confused. Contacted support and got a copy and pasted response of "delivery for homes is between 11 and 7"- even tho i sent a screen shot of the delivery confirmation. Then I was advised it was sent in error.. at this point it was 640 pm. Around 8 pm nothing had been delivered, I rescued out and they issued a refund after I requested it. Annoying experience dip not order

Teleflora made sending a thoughtful gift so simple. The website is easy to navigate, and the selection of bouquets and arrangements is fantastic. Everything arrived exactly as pictured, and the flowers lasted beautifully. A trustworthy service if you want to brighten someone’s day.

Purchased a casket spray for my mother and 15 minutes later I got an email that said there was something questionable about the order and to call after I called in. They said let me help you reissue the order so I paid for it again in 15 minutes later I got another email that said there was something questionable about the order I called in and they said they don’t have flowers. may be fraudulent company

SCAM! SCAM! SCAM! LESS THAN A ONE STAR! The order was for the Daisy Haze in the BLUE PITCHER. A 50 cent vase was sent instead. These florists are making a FORTUNE on switching what is shown as a container to a piece of junk. It was plainly written on the order that the flowers MUST be in the blue pitcher that was shown on their website. This requirement is even on the order confirmation. Wish I had read your reviews before ordering. TELEFLORA IS A SCAM COMPANY. NEVER ORDER FROM THEM.
They would give me back $24 on a $90 order. What a joke. Believe me, I did not receive an incentive to write this review, I just got SCAMMED.

I recently ordered flowers through Teleflora for a special occasion, and they were absolutely stunning. The arrangements looked fresh and elegant, and delivery was timely and hassle-free. Even from the UK, the service was easy to use and reliable. I’ll definitely be using them again for future gifts.

I placed an order for a same day delivery, and the arrangement was never delivered. I cancelled that order and tried again, silly me. Still no delivery. Teleflora is a joke. They gave me 50% off my next order. No thanks

Telefora shows a picture of one product that is beautiful and you buy it, but they deliver a cheaper one. The "Upsy Daisy" arrangement that we purchased showed a yellow vase, and yellow roses with daisies. The delivered arrangement was in a clear glass vase with only daisies, no roses. So disappointing!!

Don't give this company your money. They failed to follow through on the delivery of my flowers three separate times, and, given that these were sympathy flowers for a funeral service, I find that completely unacceptable.

When I called to ask why the delivery was delayed three times, they had told me that there were no providers in our area. I find that hard to believe, considering we have at least 10 flower shops within 20 minutes of where the service was held.

I placed an International order which was not delivered on the date requested. They sent an Email the day before asking for a local number which I provided. It is now 2 days past the delivery date requested and nothing has been delivered. I called Teleflora and the rep cannot tell me the status of my order. It is currently close to 5 PM in France so the flowers will most likely not be delivered today either. I cancelled my order. I would not recommend this company. If they do not refund, I’ll call the credit card company.

Ordered flowers for a funeral that never arrived. Teleflora couldn't tell me what happened. Said they'd get back to me about what happened but never did.

Absolutely horrible experience with Teleflora. I ordered flowers for my mother’s funeral, and they completely messed it up, missing in delivering one of the arrangements during one of the most important moments for my family. I tried calling the same day to fix it, but the florist couldn’t even be reached, which made the situation even more frustrating and stressful.

To make things worse, they offered a refund, but only gave me back half of what I paid. That’s unacceptable. This was for my mother’s wake, something you don’t get a second chance to do right, and they completely ruined it.

I will never, ever use their service again. If you’re thinking about ordering flowers for something important, don’t risk it with them.

Would not recommend. Placed an order for a funeral spray 3 weeks in advance to be delivered the day before the service. The week of the service I got an email stating it will be delivered on the day of the service. Called and customer service assured me that it would be delivered before the service starts. Didn’t get delivered till after the service had begun. For something so expensive and in a time where people have other things to worry about, this is not very professional. I will never use tele floral again. The only positive is that the third party customer reps are very nice.

I discovered that the arrangement that I ordered and the message was not what my friend received. Totally different arrangement and different message. When I first emailed to complain, I got a message that said my order was delivered, nothing more. When I called and spoke to someone in the Philippines, she said she could not resend but only refund my money. That doesn’t help me much.

Monday night I ordered a funeral plant through Teleflora. The plant was beautiful & the presentation also. I want to convey my thanks for your wonderful work.

ORDER SUMMARY

Order Number:
1141218310

Details:
Teleflora's Shimmering Aqua Plant - Standard

Product ID & Product Price:

TPL17-1A $39.99


Delivery Fee: $22.98

Taxes: $4.41

Promotional Savings: $0

Total Order: $67.38

Substitution Policy:
In the event your selection is unavailable, a substitution of comparable quality and value will be delivered.

R Ingram

I am re-writing my review due to the fact that Teleflora executive team promptly reached out to me and gave me a full refund.
My service was in-complete but hopefully one day we can try this again.