Taps UK Reviews 19,118

Great service good price super quick delivery

Amazing company, received my purchase next day via courier, very well packaged and bin is exactly as advertised, great colour and quality. Highly recommend

AVOID THIS COMPANY – zero genuine after-sales service

I purchased this kitchen sink last year but, due to family health issues, installation was delayed. When installation finally took place, it became clear that the wrong overflow guard had been supplied a round guard instead of the required slim rectangular one. The overflow pipe itself was correct.

I provided clear photographs showing:
• the incorrect round overflow guard supplied, and
• the rectangular overflow guard shown on Taps UK’s own website.

Despite this, customer services repeatedly insisted the correct item had been supplied and initially told me I would need to repurchase the item (£12.99 plus courier charges).

Over multiple emails and phone calls, I was given contradictory explanations by different members of staff, including:
• being told it was my fault for not checking every small component immediately (despite serious illness),
• being told the part “doesn’t come as standard”,
• then being told it was added later to my delivery,
• and finally being offered the correct part only if I paid for courier delivery.

This is all for a small stainless steel overflow guard that would fit in a standard envelope and could be posted with a stamp. I even asked why this wasn’t possible and was told “we don’t send letters or use stamps”, only for the same staff member later to contradict themselves by saying Royal Mail deliveries are unreliable.

What makes this even more frustrating is that their own website states a 365-day exchange period, yet this was ignored throughout the process.

The amount of staff time spent emailing and calling over a component worth pennies is staggering, and it demonstrates a complete lack of practical customer care or common sense. Offering the correct part “free” but insisting the customer pays courier costs for the company’s own mistake is not goodwill it’s poor service.

The sink itself is fine, but the after-sales experience has been exhausting and disappointing. I would strongly recommend buying locally rather than online if you expect support when something goes wrong.

I had a picking error and the wrong colour bin was sent out. The customer service was superb and resolved my problem quickly and without fuss.

The bin is great and looks fantastic in my kitchen

Excellent service ordered part received next day.

Easy to order, delivery was on time and product was as expected.

I have bought a white kitchen sink from this company via B&Q. And we realised that it is impossible to clean the sink, In just a few days time it looked like we have been using it for years. We contacted them to return it but they refused as we used it. How come I can see these details without using?
And they offered to clean it professionally which does not makes sense as it is being used daily and I can't call a professional to clean it every day. I do regret to but it. And I do not recommend at all. So bad customer services and so bad product.

I ordered my product “perfect “ cost very reasonable & fast service. I will definitely use them again when necessary

Excellent sink and tap good value for money and delivery first class

Fast order to pick up .helpful staff

Taps UK contacted me to advise a delay to my order, but it duly arrived on the date after they said it would be back in stock with them.
So I’d say that whilst not super quick delivery, Taps UK are trustworthy and the price was competitive.

Excellent quick delivery service & well wrapped item

Very quick delivery, and exactly the taps I wanted, appear very good quality. Hope they last well.

received an e-mail to say an item was back in stock, ordered, and received. Very good comms, very good delivery.

Quick service, item exactly as described, would use again.

Great product, price and delivery

Once ordered we were given a delivery date the company delivered it undated ontime carried it into opened it showed me the kitchen sink so to say no damage they were very respectful of my property they resealed it and put it where I wanted in my home fantastic service 😀

Quick easy ordering and arrived on time

Item arrived very quickly and easily fitted. Seems good quality too.