I’ve not used any kind of self storage facility before and I’m amazed by the lovely people who run the Liverpool branch. So helpful - and the free van pick up was a godsend! What else… the place itsel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A huge thanks to Ross, Liam & colleagues for delivering first class service storing my belongings. The facilty was immacutely clean. Staff very friendly & welcoming during all interactions. Able to... See more
Company replied
We needed advice on emptying our house after it had been sold before we have decided our next move. The 'when' and 'how large' a unit that could give us some 'breathing space', has been a w... See more
Company replied
The van turned up on time to collect our things. When we arrived at the depot we were shown how to use the app to gain access and everything was explained to us in detail. The storage units and the bu... See more
Company replied
Company details
About Store First Self Storage
Written by the company
At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.
Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.
Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.
Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.
Contact info
United Kingdom
- info@storefirst.com
- www.storefirst.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ideal place for purpose
Booking in was informative about the set up as well as the safety aspect of going in and out of the building. We were then shown the size of storage we originally booked but decided the next size up would be better.
Only issue was unfortunately our unit door was at the side of an Emergency light so not much light getting into the unit. Overall though an excellent place for our use especially the low cost for 12 weeks.
6 October 2026
Reply from Store First Self Storage
Thank you for your feedback! We’re pleased the team explained everything clearly and helped you choose the right size unit. We’re sorry the lighting around your unit wasn’t ideal but it’s great to hear the storage suits your needs and that you’ve found the introductory offer good value.
Very easy to book in and the young lady…
Very easy to book in and the young lady on reception was extremely helpful and friendly
13 October 2026
Reply from Store First Self Storage
Thank you for your lovely feedback! We’re pleased booking was so easy and that our colleague on reception made you feel welcome. Thanks for choosing Store First!
I had an amazing experience renting a…
I had an amazing experience renting a unit with Store First Self Storage. The entire process was seamless, and the service went above and beyond my expectations.
They even offered to pick up my items from my house and transport them to the storage facility completely free of charge, which saved me so much time and effort. On top of that, their pricing is highly affordable, and the staff were absolutely fantastic, incredibly helpful, friendly, and professional throughout.
I highly recommend Store First to anyone looking for hassle-free and budget-friendly storage!
11 October 2026
Reply from Store First Self Storage
Thank you for such a lovely review! We’re delighted our team made the whole process so easy and that the free collection service saved you time and effort. It’s great to hear you found our storage good value too. We really appreciate your recommendation and you choosing Store First!
GRG offer and deliver an extremely…
GRG offer and deliver an extremely efficient service. Nothing is too much and they very often work with you if you are in a difficult situation. I would highly recommend GRG over any other company offering a storage facility.
They won't let you down.
28 August 2026
Unprompted review
Reply from Store First Self Storage
Thank you for taking the time to leave a review. You’ve mentioned GRG, so we just wanted to check whether you intended to post this on Store First’s page. If you did store with us, we’re delighted you had such a positive experience!
Pleasent staff good organisation good…
Pleasent staff good organisation good price and easy access from motorway
11 October 2026
Reply from Store First Self Storage
Thank you for the review. We’re glad you found our staff pleasant and our organisation and pricing to your liking, and that the easy motorway access made getting to us simple. We look forward to seeing you again.
Great service
Great service, easy to deal with and uncomplicated pricing with clear explanations. Good clean place also with great access.
10 October 2026
Reply from Store First Self Storage
Thank you for the great review. We’re pleased you found us easy to deal with, with clear explanations and uncomplicated pricing. It’s also good to hear you found the facility clean and the access great.
Great storage facility. …
The van turned up on time to collect our things. When we arrived at the depot we were shown how to use the app to gain access and everything was explained to us in detail. The storage units and the building itself are spotlessly clean and very secure. Staff were excellent. The half price offer is very good and makes the time we will have our things in storage affordable.
10 October 2026
Reply from Store First Self Storage
Thank you for such a lovely review. We’re delighted the van collection ran on time and that the team took the time to explain the app and everything else in detail. It’s great to hear you found the units and building spotlessly clean and secure, and that the half price offer is helping make your storage affordable. Thanks again for choosing us!
Great service and brilliant units
20 September 2026
Reply from Store First Self Storage
Thank you for the 5 star review, we're glad you have had great service and have loved the storage units. Thanks again for choosing us!
Seamless transaction all went great
9 October 2026
Reply from Store First Self Storage
Thank you for the 5 stars - we're glad everything went smoothly to get your storage sorted!
Friendly & helpful staff
Friendly & helpful staff. Free pickup and half price storage for 12 weeks.
8 October 2026
Reply from Store First Self Storage
Thank you for your lovely feedback! We’re pleased our team made you feel welcome and that the free pick-up and half-price offer helped you get started. Thank you for choosing Store First!
Perfect in every way! Highly recommended
I’ve not used any kind of self storage facility before and I’m amazed by the lovely people who run the Liverpool branch. So helpful - and the free van pick up was a godsend! What else… the place itself is all spotlessly clean, there are trolleys to move stuff, everything is thoroughly explained - plus the rates are very reasonable. I can’t speak highly enough of Will and his team - recommended to the nth degree!!! 😊
7 October 2026
Reply from Store First Self Storage
Thank you for such a lovely review! We’re delighted Will and the Liverpool team made your first storage experience so easy, and that the free van pick-up was a big help. Thank you for your recommendation and for choosing Store First! 😊
Seamless and proactive booking process
The booking process has been seamless and Alwyn and Frankie were both incredibly helpful in explaining the whole process and reserving a unit for me.
8 October 2026
Reply from Store First Self Storage
Thank you for your lovely review! We’re pleased Alwyn and Frankie made booking your unit so straightforward and explained everything clearly. Thank you for choosing Store First!
Very helpful and accommodating.
Very helpful and accommodating.
Staff are welcoming and thorough with information and advice.
7 October 2026
Reply from Store First Self Storage
Thank you for the 5 stars - we're glad to hear the team have been very helpful and accommodating. Thank you for choosing Store First!
Reply from Store First Self Storage
Thank you for the 5 stars for our storage - we're glad to hear you have found the storage process quick and efficient and the team have been friendly. Thank you again for choosing Store First!
Great staff great price great service
Great staff great price well maintained and planned service
Everything explained well and courteously cannot fault thank you Frankie Lorraine and Al
2 October 2026
Reply from Store First Self Storage
Thank you for such a great review! We're glad the team and prices have been great and you appreciate the well maintained facilities. Thanks again for choosing Store First Blackburn!
Nice staff excellent service
4 October 2026
Reply from Store First Self Storage
Thank you for the great review - we're pleased the team have provided excellent service and been able to help with your storage needs. Thank you for choosing Store First!
Reply from Store First Self Storage
Thank you for the 5 stars - it's great to see the team have always been very helpful for you! Thanks again for choosing us.
Got me exactly what I asked for
Got me exactly what I asked for, two units on the ground floor.
3 October 2026
Reply from Store First Self Storage
Thanks for the great review - we're glad we could provide exactly what you needed! That's absolutely what we aim for. Thank you for choosing Store First.
Polite efficient and helpful staff
3 October 2026
Reply from Store First Self Storage
Thank you for the 5 stars. We're glad the team have been able to help with your storage needs. Thanks again for choosing us!
All very simple
2 October 2026
Reply from Store First Self Storage
Thanks so much - simple, straightforward storage is exactly what we do! Thank you for choosing Store First.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.