We only found Spinney via an internet search. However, from the initial enquiry, they were very responsive. Our purchase was handled by Barry, who couldn’t have been more helpful. He kept us updated o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to change my caravan fairly quickley for a larger model. I contacted Spinney at Newcastle branch who had a new model in stock whilst I was away on holiday. They arranged to transfer the mov... See more
We were advised by one of the salesman Simon. He was brilliant, really went the extra mile to help us find the right motorhome. Answered every question patiently, even took us for a test drive and exp... See more
Company replied
Bought two motorhomes from Spinneys in Cranage, near Knutsford, and sold three. Can't speak highly enough of them, salesman Rick Smith (Richard) and his brother John were first class, they were extrem... See more
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Company details
Written by the company
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Written by the company
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Contact info
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, United Kingdom
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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John Spinney at Spinney Motorhome Excellent Service
From first meeting John Spinney at the Motorhome show at Birmingham and along with Peter Roberts Motorhome we got a deal on our new Swift Kon-tiki John was excellent throughout our dealings with Spinneys and we finally got our Motorhome in early June 26 many thanks to John and the team at Cheshire for all your support thanks Dave & Jen Walker
4 July 2026
Fast and friendly service
Popped into the Kenilworth branch to see if Paul could diagnose the issue with our water pump.
Needed a replacement which they had in stock and Paul got straight down to replacing it there and then.
They were fully booked for the next few weeks and we were going away so he got us out of a jam.
Couldn’t fault the service. Thanks again Paul. 😊
11 July 2026
Unprompted review
Well i will tell you what these guys…
Well i will tell you what these guys are cool as a cucumber , very honoust forthcoming and punctual will and barry are very polite go through everything with you shop staff and receptionist also do there bit i picked me new caravan up today and so clean and as good as they say and you view and next you take it away another day .peace of mind . Thanx barry for today and will. Highly recomended dont go anywhere else when you have these guys worth going the extra mile like these guys pardon the punt .seriosly have a look and customer service is tops ..thank god i looked when i did ..mark and tracey for nottingham
11 July 2026
Unprompted review
Disappointed with aftersale service
We purchased a motorhome from the Cheshire branch and although the purchase/ collection of the motorhome was very good the leisure battery was faulty and a temporary battery was put on to cover us until the correct battery was resourced. It's now 1 year on and after numerous phone calls made to Spinney we still have not received the correct battery.Now very disappointed with the aftersale service.😡
29 August 2025
Unprompted review
Customer service is alive and well at Spinney Cheshire
From ordering our caravan to collection it has been a smooth and friendly experience.
Joe and Richard could not have been more helpful .
Every one we met regardless of their job or position made us feel so welcome.
7 July 2026
Upgrading my caravan
I wanted to change my caravan fairly quickley for a larger model. I contacted Spinney at Newcastle branch who had a new model in stock whilst I was away on holiday.
They arranged to transfer the mover, battery and aerial/wifi from my current van to the new one.
I then collected the new van a few days later
7 January 2026
From my initial Auto Trader enquiry…
From my initial Auto Trader enquiry with Spinney Crewe branch to the demonstration and delivery to our chosen store and stay site i cannot recommend this company enough. Absolutely professional from purchase to collection. Special thanks to John Smith who made sure everything on the 3 year old Coachman was to our liking. Special thanks to Neil who demonstrated all of the features on it allowing us to video it for future reference and answered all of our many questions and last but not least to Ian who professionally delivered our precious caravan to our chosen site with care and attention negotiating tight roads around Conwy Castle. Patiently waiting for us to follow and made sure we were happy with everything.
To sum up definitely buy a caravan or motor home from Spinney you won't be disappointed.
We are both so happy 😊
7 July 2026
Unprompted review
Very poor service
Very poor communication before sale. Vehicle hand over incomplete and van released with multiple defects which should have been dealt with before handover. So far it has proved impossible to get any of these problems resolved. As it stands I would not use Spinney again and would certainly recommend others not to either. Very poor and disappointing experience.
4 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to discuss your concerns with our team this afternoon.
We are very sorry to hear about your experience and sincerely apologise for the level of service you have received.
We are pleased that we have been able to agree on a way forward to resolve your concerns and are committed to ensuring this is progressed as quickly as possible.
At Spinney, we take all customer feedback seriously, and your comments will be shared with the relevant members of our team to help improve the service we provide.
We appreciate the opportunity to put things right and look forward to restoring your confidence in Spinney.
Great service at Spinney Cheshire
We purchased our new motorhome from Spinney Cheshire. Fantastic service from Mark French. He couldn't have been more helpful and offered us a great deal. We had a couple of niggles post collection but the team were proactive in sorting them out. I would definitely recommend this dealer and would use Spinney Cheshire again 👍
4 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you had such a positive experience purchasing your new motorhome from Spinney Cheshire. Your kind words about Mark French are greatly appreciated, and we will be sure to pass on your feedback to him. We know he will be pleased to hear that his helpful approach and the great deal he was able to offer made such a positive impression.
We're also pleased that, although you experienced a couple of minor issues after collection, our team acted proactively to resolve them quickly and efficiently. Providing excellent support before and after the sale is something we strive for, so it's wonderful to know this was reflected in your experience.
Thank you once again for your recommendation and for choosing Spinney. We wish you many happy adventures in your new motorhome and look forward to welcoming you back in the future.
My experience
Picked my van up they made me feel comfortable and made every effort to cover every part of the caravan so i was familiar with how to operate every part
27 June 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you felt comfortable throughout your handover and that our team took the time to explain every aspect of your caravan, ensuring you felt confident operating all of its features before you left.
Providing a thorough and relaxed handover is something we pride ourselves on, so it is wonderful to know this made a positive difference to your experience.
We wish you many happy adventures in your new caravan and look forward to welcoming you back to Spinney in the future.
Professional friendly helpful this my…
Professional friendly helpful this my fifth moterhome from them going back to 2010 still going strong 👍
4 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you found our team to be professional, friendly and helpful. It means a great deal to us that you have chosen Spinney for your last five motorhomes since 2010. Your continued loyalty and support over the years are truly appreciated.
We hope you enjoy many more happy adventures in your latest motorhome, and we look forward to welcoming you back whenever we can assist you in the future.
Great service
Great service from James and the entire team at Spinney as usual. Thank you very much
1 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your kind review! We're delighted to hear you received great service from James and the rest of the team.
Your continued support means a great deal to us, and we'll be sure to pass your lovely comments on to James. We really appreciate you taking the time to share your experience.
Thank you for choosing Spinney, and we look forward to welcoming you back again soon.
Wouldn’t buy another van from them
Bought a caravan from Northampton branch , 12 months warrant they said bring it back if you had a problems they would fix it under the warranty, the gas oven flame wasn’t right , when you turned the gas up it didn’t increase the flame also on the grill , they fixed it , and produce us with a bill ! Said we had gone over a pot hole , but they changed the gas adaptor in the front ,and had the oven out didn’ ring before hand just went ahead and fixed and charged us , the lock in the door was very stiff barrel came slightly out when you took the key out , said they fixed it , they haven’t . Gave us a 2nd key that didn’t fit any lockers or door. Back break light never worked wanted to charge us for a whole unit . Our experience has not been a great one . First time with the Spinney and our last . Would not buy a caravan from there again, there happy to sell you a van but not look after you after sales .This is not our 1st van been caravan if for 35 years never been treated as bad as they have . There after sales is rubbish
27 June 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave your feedback. We're sorry to hear that you remain disappointed with your experience.
Having reviewed the work carried out, we'd like to provide some clarification. The original issue with the oven was caused by low gas pressure, and we replaced both the faulty gas regulator and the gas shut-off valve under your warranty. These repairs did not require the oven to be dismantled.
Before any work was carried out, our technician identified that the oven frame had collapsed due to multiple broken rivets. This is not a fault that would occur through normal use. We contacted you while your caravan was in our workshop to explain the issue, and, following that conversation, you agreed to the additional 1.5 hours of labour required to remove, strip down and repair the oven.
Regarding the spare key, the replacement supplied by our Sales team was the correct key number. When we inspected it, we found it had not been finished correctly during manufacture. We adjusted it, tested it in all the locks, and confirmed it was working correctly before the caravan was returned.
With regard to the brake light, this is a sealed LED light cluster. Unfortunately, this type of component is not covered under the manufacturer's warranty. However, after discussing the matter with you, we supplied and fitted a good used replacement light cluster free of charge as a gesture of goodwill.
We're sorry that, despite these efforts, you have been left with a negative impression of our aftersales service. We always aim to resolve issues fairly and transparently, and we appreciate you taking the time to share your feedback.
Brian was absolutely fantastic from…
Brian was absolutely fantastic from the min we put our deposit down and till the mib we left very knowledgeable about spinney products an very passionate about what he does so thankyou very much
2 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your wonderful review! We're delighted to hear that Brian made such a positive impression from the moment you placed your deposit right through to the day you collected your vehicle.
We'll be sure to pass on your kind words to Brian. His knowledge, passion, and commitment to looking after our customers are qualities we're incredibly proud of, and we're sure he'll really appreciate your feedback.
Thank you for choosing Spinney. We hope you enjoy every minute of your new purchase and wish you many happy adventures.
Very easy and well looked after all our…new customers
Very easy and well looked after all our questions were answered promptly
27 June 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your lovely feedback! We're delighted to hear that everything was straightforward and that you felt well looked after throughout your experience with us.
It's great to know all of your questions were answered promptly, as providing helpful and attentive service is something we pride ourselves on.
We really appreciate you taking the time to leave a review and hope you enjoy many happy adventures. We look forward to welcoming you back in the future!
Great experience choosing a caravan…
Great experience choosing a caravan very helpful very pleasant to talk to thanks
27 June 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your kind review! We're so pleased to hear you had a great experience choosing your caravan and that our team was helpful and pleasant throughout the process.
We really appreciate your feedback and hope you enjoy making lots of wonderful memories in your new caravan. We look forward to welcoming you back again in the future.
Thank you Sue .
Had a problem with our caravan door lock which needed to be fixed urgently as we were due to be going away in the van. Spoke to Sue, at Northampton, on reception. She managed to fit us in within a few days.
We took the caravan in and were able to collect it the same day.
Cannot thank Sue enough for her help and friendliness in sorting out our problem so efficiently.
She is the sort of "front of house" person that can only give Spinney Northampton a good name.
2 July 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you so much for your lovely feedback! We're delighted to hear that Sue was able to help get your caravan door lock repaired in time for your trip.
I'm sure Sue will be delighted to hear your kind words. Providing friendly, efficient service and helping our customers get back on the road as quickly as possible is exactly what we strive for.
We really appreciate you taking the time to share your experience. We hope you have a fantastic trip and look forward to welcoming you back to Spinney in the future. Safe travels!
Just brilliant!
Just brilliant!. We've been regular accessory customers for years, but we picked up our new (to us) motorhome today, and the sales team (special mention to Hannah and Barry for the comprehensive handover), the team in the accessory shop and the general service was excellent. We didn't feel any pressure at all, and every step of the process was handled perfectly. Nicely done everyone 👍
30 June 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your wonderful feedback! We're delighted to hear that your experience purchasing your motorhome was just as positive as your visits to our accessory shop over the years.
We'll be sure to pass your kind words on to Hannah, Barry, and the rest of the team, they'll be thrilled to know their efforts made such a great impression. It's fantastic to hear that you felt comfortable throughout the process and that the handover and service met your expectations.
Congratulations on your new-to-you motorhome! We wish you many happy adventures, and we look forward to welcoming you back whenever you need us.
Spinney Warwickshire were excellent…
Spinney Warwickshire were excellent with our recent purchase of a caravan. Alan Blair, in sales, was informative and thorough and made the process of purchase very easy and comfortable. On the day of collection Alan Rumney did our handover. Despite being very seasoned caravanners, and extremely hot weather conditions, he took his time to ensure that every aspect of the caravan was explained fully to us. We have never had such a good handover in all the years that we have bought caravans.
We also had a card issued which gives us 20% off in any of the Spinney shops!
Would thoroughly recommend Spinney Warwickshire, and know from previous experience that the after sales will be good as we have used Spinney Northamptonshire a couple of years ago and have friends who have bought from them recently and praise their after sales, which will be the same across the company.
25 June 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a fantastic review and for recommending Spinney Warwickshire!
We're delighted to hear that Alan Blair made your purchase experience informative, straightforward and comfortable. It's also wonderful to know that Alan Rumney delivered such a thorough handover. Receiving praise from experienced caravanners, especially that it was the best handover you've had over many years of caravan ownership, is a real compliment and something we'll be sure to share with him.
We're pleased you're able to make the most of your 20% discount card in our Spinney shops too!
It's especially rewarding to hear that your previous positive experience with our Northamptonshire branch, along with recommendations from friends, gave you the confidence to choose Spinney again. Providing excellent aftersales support across all of our branches is something we take great pride in.
Thank you once again for your kind words. We wish you many happy adventures in your new caravan
I brought a motorhome from Spinney
I brought a motorhome from Spinney, I am so glad I chose to buy from a dealership, as opposed to privately.
Everything, was prepared on time and efficiently, the aftercare service has been amazing from Barry at the Silverdale branch.
17 June 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you so much for your wonderful review!
We're delighted to hear that choosing to buy your motorhome from Spinney gave you the confidence and peace of mind you were looking for. It's great to know that everything was prepared on time and that the process ran smoothly.
We're especially pleased to hear your kind words about Barry at our Silverdale branch. Providing excellent aftercare is something we pride ourselves on, and Barry will be thrilled to know he made such a positive difference to your experience.
Thank you for choosing Spinney. We wish you many happy adventures in your motorhome
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