They have the worst finance team
They have the worst finance and customer relations team I have ever met. They deducted an additional rental fee from my account, and I have been waiting for a solution for 2 months. Paying back the extra deducted amount shouldn't be this difficult.
Edit: Still no solution!
One of your colleagues contacted me about this issue, and after he spoke with the finance team, they decided to refuse this overpayment. It is obvious that there is an overpayment, as all of the employees that I spoke with accepted this, but their unbelievable finance team(!) couldn't able to see it!
Edit 2:
After I wrote some comments on various platforms and persistently sent emails stating that they had made a mistake, they decided to check again and finally noticed the mistake this time and they refunded it.
If you are one of the tenants of this company, you should regularly check your accounts.
Reply from Spaces - Air Offices
Hi Samed,
I'm sorry if you felt the need to escalate this.
We recognise that a payment was deducted from your default payment method, and that the same invoice was also paid manually via bank transfer. As a result, this has led to an overpayment on your account.
A member of our team has already been in contact with you regarding this matter, please continue to speak with them if you need further assistance.
Best,
Lorraine Brule
Global Customer Service at Spaces