Scout Adventures Reviews 

291
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and welcoming, making interactions pleasant. Many also highlight the well-organized activities and excellent support, contributing to an enjoyable overall experience. Reviewers found the facilities, including accommodation and equipment, to be great, well-maintained, and suitable for their needs, often with tasty food. However, some customers noted issues with the cleanliness and maintenance of certain facilities, specifically mentioning dirty accommodation and toilets, or problems with kitchen equipment. A few people also felt the online and automated systems presented difficulties, citing concerns with invoicing and administrative processes.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as helpful, friendly, and accommodating.... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with many praising them as amazing,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the incredible staff support... See more

Website

Users describe positive interactions with the website, often praising the site itself, its activities, and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the cleanliness and comfort of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were all helpful, friendly and welcoming. The location was well kept, plenty of space for the scouts to run around, but pitches were well located to give privacy from other groups. Scout... See more

Rated 5 out of 5 stars

Upon arrival, it was clear that the accommodation block hadn't been thoroughly cleaned, as many of the bedrooms were still dirty. The condition of the toilets and bathrooms left much to be desired, as... See more

Rated 5 out of 5 stars

From the very first phone call to enquire about site hire, communication from Oli was great. He was very friendly and helpful. The support continued throughout our visit at Gilwell Park and ou... See more

Rated 5 out of 5 stars

Excellent experience at Broadstone Warren. Organising the trip was made much easier due to flexibilty and options offered which made payments from parents so easy. Staff were so helpful in booking p... See more


Company details

  1. Outdoor Activity Organiser
  2. Campground

Written by the company

Scout Adventures exists to provide safe spaces for young people to take part in adventures which challenge and inspire them. At the heart of what we do is the Scout method - with experiences built around team work, spending time outdoors, camping, leadership and taking responsibility for yourself, each other and the environment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(291)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic experience

A fantastic experience! The team were safety-focused and brilliant at encouraging everyone to step out of their comfort zones.
The accommodation was clean and comfortable.
It was a great experience for the children. Highly recommend!

2 June 2026
Rated 4 out of 5 stars

The activities were engaging

The activities were engaging, enjoyable and well led by the staff. The upgraded Broadstone Lodge was great.
The food was improved but not speaking/seeing the catering team made things trickier.

27 May 2026
Rated 5 out of 5 stars

A magical stay!

Our Duke of Edinburgh group recently spent an unforgettable weekend at Gilwell Park, and we couldn't have asked for a better experience.

From the moment we arrived, the facilities and surroundings provided the perfect setting for our expedition training and camping experience. Our 70 Year 9 and Year 10 students had the opportunity to develop valuable life skills, including camping, hiking, navigation, teamwork and independence, all within a safe and well-maintained environment.

The campsite itself is beautiful, with plenty of space for young people to learn, explore and enjoy the outdoors. One of the highlights was gathering around the campfire in the evenings, enjoying marshmallows and s'mores while watching stunning red sunsets across the landscape. Students also loved exploring the surrounding countryside and creating memories that they will talk about for years to come.

Despite experiencing some exceptionally hot weather during our stay, the facilities and support available helped make the experience enjoyable for both students and staff. Many of our students described the trip as a "magical holiday" even though they were working incredibly hard throughout the expedition.

Thank you to the team at Gilwell Park for helping create such a positive, life-changing experience for our young people. We look forward to returning in the future and would highly recommend the site to schools, youth groups and organisations looking for an outstanding outdoor learning experience.

2 June 2026
Rated 4 out of 5 stars

Great Tower

The staff, activities and facilities were all amazing, as always. There was a little inconsistency in how many goes the children got at some activities. For example, 1 group only got 1 go on the zipline when the other group managed 3 or 4.

We had a very enjoyable stay and look forward to returning next year. Great site, great team, great experience for our pupils.

26 May 2026
Rated 5 out of 5 stars

Everything was amazing!

The service from staff was incredible from before the visit began, during and after - could not fault it! The facilities were amazing, and equipment was all safe and well looked after. The activities themselves were well planned and incredibly fun for the children.

27 April 2026
Rated 2 out of 5 stars

Customer service is terrible.

We were unable to reach Scout Adventures for a month despite having paid our deposit. We sent multiple emails but received no responses. We went to Gilwell Park, and there was no one available to assist us. Our phone calls were not answered either. When we visited Gilwell Park again as our camp date approached, the only explanation we were given was that they had been very busy.

Because they did not respond to us, we experienced significant anxiety and were unable to gather sufficient interest for the camp we had organized. The information we needed from them was essential for us to collect participants. We even considered cancelling the camp, but they demanded the full payment, so we could not cancel. As a result, we proceeded with very few students. We paid £10,000 and suffered a substantial financial loss as a charity. The service provided was extremely poor.

Additionally, the site lacked proper security—people could freely enter and exit.

In short, their customer service is terrible.

30 March 2026
Rated 4 out of 5 stars

Some Great Staff, but Several Facility Issues

Good:
• The instructors in The Lid were excellent
• The Lid was noticeably warmer this time
• New tables and chairs were a welcome upgrade
• Lodges were clean on arrival

Bad:
• In the Peter Harrison building, the kitchen oven had a badly damaged leg that we had to push back into place to stop it collapsing
• Stale food was found behind the oven, raising concerns about how thoroughly the kitchen is cleaned
• Adult‑room mattresses were rock‑hard and extremely uncomfortable
• No bins in the bedrooms, which was inconvenient
• The Jack Petchey building was missing an urn
• Activity meet up in Camp Square felt slightly chaotic - I got asked 3 times which activities my group were doing
• The new site barrier has no footpath, forcing us to walk through mud
• Corridor doors have no movement‑dampening, leading to constant slamming and unnecessary noise

22 February 2026
Rated 5 out of 5 stars

Great course…


I'm happy to provide good feedback on the woodland management course I recently attended, it was a fantastic and very enjoyable experience.

The content was incredibly practical, covering a wide range of essential skills, including scrub removal, cutting down trees, tree planting, hedge laying, bug hotels, deer nests, beetle ogory, and various tools usage. The instructors were a real mine of information, and their expertise was invaluable.

I also wanted to specifically mention how comfortable the included accommodation was, and the food provided was very tasty. The entire Scout Adventures team went out of their way to communicate with us and look after us all, which made the experience even better.

I hope you consider offering an advanced follow-up course in the future!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Upon arrival

Upon arrival, it was clear that the accommodation block hadn't been thoroughly cleaned, as many of the bedrooms were still dirty. The condition of the toilets and bathrooms left much to be desired, as they were in need of some maintenance. The variety of food options was impressive, but with sugary treats accompanying each meal, healthier choices were overshadowed, especially for kids who are drawn to sweets. The kitchen was well-maintained but would benefit from a secure place for knives. The staff were warm and welcoming, and the site itself boasted pleasant outdoor spaces.

6 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look