Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Route one has a massive selection of skate products, including its own brand items. Delivery is always quick and ive never had any issues with route one. Would recommend them
Company replied
Great service. Great service and site is great im a repeat customer. Made a return this time round from no fault but my own ordered wrong size shoes but I didnt check my order when paying. Ret... See more
Company replied
Order arrived on time, got a nice price for what I bought and everything was as advertised. Much wider selection than other skate stores online and I've literally used Route One for years. Cheers pals... See more
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were really helpful when…
The staff were really helpful when grabbing my shoes and thomas served us on the tills and was so lovely! Would highly recommend!
16 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Birthday gift delayed due to DPD error
Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and they also reimbursed me the delivery cost. Products are very good quality.
5 July 2026
Reply from Route One
Hey Jean,
Thanks so much for the lovely review!
So pleased our team could get this sorted for you quickly.
Awesome to know you are loving the purchase.
Don't hesitate to reach out if you ever need anything else in the future!
All the best,
Meg
Route One Customer Care
Didn’t get what I paid for.
Paid extra for next day delivery and did not receive my parcel until 4 days later. When I contacted customer service to ask for a refund of the extra paid for next day delivery I did not get a reply. I have emailed again to chase this up and still had no reply. I paid for a service that I didn’t receive. I’m extremely disappointed by the apparent indifference to the online customer experience.
Update- thank you for the refund. I sent my emails to the only customer service address in your website, and I sent them from the same email address to which you sent my order confirmation, and the request for the review. I received no reply or response until I left this feedback on a public review site. You will need to improve routes available to raise customer service issues, and the effective monitoring of those routes, not just waiting to respond when a bad review comes in. I do hope you can rectify these issues, as your stock and selection is good, but this experience has not left me with a positive view of the company.
2 June 2026
Reply from Route One
Hi there,
Thank you for taking the time to share your feedback.
I'm sorry to hear your delivery was delayed within transit.
I've also checked our inbox and can't locate any email from the address associated with your order, so I apologise that this left you without a response - I'm unable to say exactly what happened there.
I have now refunded you for the cost of your next day delivery.
We hope you feel like you can come back to us in the future.
Kind Regards,
Meg
Route One Customer Care
Great buying experience all round!
Great website, decent range of products and great prices.
Ultimately returned my purchase as it wasn't quite what I needed, but the returns process was straightforward and my refund done within 48 hours.
I will definitely be checking their website whenever I'm in the market for new trainers/clothing!
1 July 2026
Reply from Route One
Hey there,
Thank you for the brill feedback!
Sorry the item wasn't quite the right fit this time, but we're so glad the returns process made it easy.
Looking forward to helping you find your next favourite pair of trainers or a new outfit soon.
All the best,
Meg
Route One Customer Care
I sent the item back and have not…
I have received my refund, although minus the postage and packaging?
I could understand if this I hadnt cancelled the order with you over the telephone, and had had to send the item back. However I didnt, you recalled the item, so why have I got to pay for this?
13 July 2026
Reply from Route One
Hi there,
Thank you for your feedback and our apologies you are not happy with your experience.
I can confirm this was returned to us on 14th July via the courier, and the refund was processed the following day, on 15th July. You should see the funds back with you shortly.
Kind Regards,
Meg
Route One Customer Care
Great store.
Very happy with my order.
Decent prices and rare, hard to find stock.
First time I used this company and I will definitely return.
3 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with your order and that you found our prices competitive.
It's especially great to know you were able to find some rare, hard-to-find stock with us. We're thrilled your first experience with Route One was such a positive one, and it means a lot to hear you'll be shopping with us again.
We truly appreciate your support and look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
Shit show
Firstly got sent the wrong order, then they still haven’t dispatched the correct item after a week.
30 June 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're sorry to hear there was an issue with your original order and that this has caused frustration.
We can see that a replacement has now been sent out, and we hope this reaches you soon. We're confident that your next experience with Route One will be a much more positive one.
Thank you for your patience and understanding, and we appreciate the opportunity to put this right.
All the best,
Maddi
Route One Customer Care
Standard shipping, great
Cost of shipping not overly expensive (and nice to be able to choose regular shipping... some sites now only let you pick next-day! Don't want the extra cost if I'm not in a rush to have the item). Order to dispatch was 2 days, which is fine.
2 July 2026
Reply from Route One
Hi there,
Thank you so much for your thoughtful feedback! We're delighted to hear you appreciated having the option of standard delivery, and that our shipping costs offered good value without forcing a next-day service.
It's also great to know your order was dispatched within a couple of days and that you were happy with the overall experience.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your kind feedback! We're delighted to hear you found Route One to be a trustworthy and professional company.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
My trainers have already fallen apart…
My trainers have already fallen apart at the sole worn them 3 times so I’m absolutely furious with route one
3 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear that your trainers have developed an issue after only being worn a few times. We completely understand how disappointing and frustrating this must be, especially given the short amount of time you've had them.
We will be contacting you directly to look into this further and hope to get this resolved for you as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to put this right.
All the best,
Maddi
Route One Customer Care
Brought T shirts for my son
Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller and they were perfect. Thankyou
3 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your son's T-shirts were exactly as described, of lovely quality, and arrived well packaged.
It's also great to know that, although the first size wasn't quite right, the return and refund process was quick and straightforward, and that the smaller size was a perfect fit.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you found our service reliable and were happy with the delivery.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
All good
All good. Quick delivery. Item as desrcibed. Good price. Never used route one before but I would definitely use again and recommend to others.
11 July 2026
Unprompted review
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear everything went smoothly, from the quick delivery to receiving your item exactly as described and at a great price.
It's especially great to know your first experience with Route One was such a positive one. Your recommendation means a lot to us, and we're thrilled to hear you'll be shopping with us again.
We truly appreciate your support and look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you loved your item and that it arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you had an ace experience and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're so happy with the quality of your purchase.
It's great to know they're really comfortable, look great, and that you love wearing them!
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Board was.great and son loves it
Board was.great and son loves it. Only downside was the courier who delivered it late but route 1 refunded £6 of the cost so very happy. Thankyou.
4 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your son loves his new board.
We're sorry the delivery was delayed by the courier, but we're pleased we were able to help by refunding part of the delivery cost and that you were happy with the outcome.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Easy order and transaction and quick…
Easy order and transaction and quick delivery. Good experience. Thanks
4 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you found the ordering process quick and easy and that your order arrived promptly.
It's great to know you had a good experience shopping with us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Really rate Route One
Really rate Route One, good selection at great prices. Delivery was quick and when I needed to return an item recently(wrong size) it was easy and I got confirmation of a refund the next day.
4 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've had such positive experiences shopping with Route One.
It's great to know you've enjoyed our wide selection and great prices, and that your recent return was quick and straightforward, with your refund confirmed the very next day.
We truly appreciate your support and recommendation, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the great price and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.