My item was delivered to the wrong place initially. Your customer service team helped me through the process quickly, professionally and hospitally. I managed to get the item in a short time with no w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
Company replied
Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and t... See more
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Brought T shirts for my son, lovely quality and well packaged, exactly as described on website. First size I ordered was too large, returned and refund quickly processed, re ordered in a size smaller... See more
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
1K reviews
Asks customers to review
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Ok Route One you did good
They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, packaging good, the precious objects were in good condition. This isn't my first rodeo with Route One. They've pulled this trick a few times now and it's super effective. I'm now ignoring their emails for a while so I don't buy anything else, so snack on that you crafty Route One marketing people. Got to boost I've just heard that Sting has been kidnapped. Apparently the Police have no lead.
20 July 2026
Meg has been so helpful after my…
Meg has been so helpful after my delivery was lost with Royal Mail, she arranged a replacement so quickly. Everything has arrived now and it’s all great and lovely quality. Thanks so much!
20 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My favourite online skateshop and a…
My favourite online skateshop and a trusted supplier of decks, shoes and clothes. I try to visit the store in person every time I'm in Brighton
22 July 2026
Reply from Route One
Hey Pavel,
Thank you for the awesome feedback!
Comments like this are exactly why we do what we do. Thanks for trusting us with your decks, shoes and clothes over the years - and for always popping in when you're in town.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey Phil,
Thank you for the 5 stars!
Stoked to know you were happy with the service and found the website easy to navigate.
This is exactly what we want for our customers.
Let us know if you ever need anything in the future.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey Michelle,
Thank you for the great feedback.
Great to know your goodies got to you quick time!
Hope you get some great use out of your purchase.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey Andras,
Thank you for the lovely feedback and for your recommendation.
We truly appreciate the support.
Until next time,
Meg
Route One Customer Care
Reply from Route One
Hey there,
Thank you for the fab feedback.
Awesome to know you are loving the shoes.
Let us know if you ever need any help choosing your next pair!
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey there,
Thank you so much for the 5 stars!
Knowing you feel like you can rely on us, makes us very happy.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
15 years of using Route One
I've been buying from Route One for about fifteen years now, always a good selection of items, and special offers on a Wednesday.
Never been to a physical store, but online is great, easy to use website and items are delivered on time too.
19 March 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've been shopping with Route One for around fifteen years.
It's great to know you've consistently enjoyed our selection of products, our Wednesday special offers, and found our website easy to use. We're also pleased your orders have always arrived on time.
We truly appreciate your continued support over the years and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Amazing products and customer service
Amazing products and customer service, highly recommend this seller, will order again thank you
21 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with both our products and customer service.
Your recommendation means a lot to us, and we're thrilled to hear you'll be shopping with us again.
We truly appreciate your support and look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
Nice item at a great price and…
Nice item at a great price and delivered promptly. Good communication, too.
20 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with your item, found it to be great value for money, and that it arrived promptly.
It's also great to know our communication kept you well informed throughout your order.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Very fast and efficient service
Very fast and effective service!
Will purchase in future 👍🏼
20 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with our fast and efficient service.
It's fantastic to know you'll be shopping with us again in the future. We truly appreciate your support and look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
Uk skaters supporting UK skaters …
Skaters supporting skaters what's not to like I can always trust that when I'm buying a skateboard from here that it's going to be good quality and get here on time
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear that our passion for skateboarding comes across in what we do.
It means a lot to know you trust Route One for quality skateboards and reliable delivery. Your support and confidence in us are greatly appreciated.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the quick delivery and felt your products were great value for money.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Ease of use and good variety of items
20 July 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you found our website easy to use and enjoyed the wide variety of products we offer.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Perfect service
20 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you received perfect service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Grip tape came folded and damaged deck
Grip tape came folded, the order I placed before was for £94 deck it arrived damaged and I’d ordered MOB grip and it arrived with jessup
20 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear about the issues you've experienced with your recent orders. Receiving folded grip tape, a damaged deck, and the incorrect grip tape on a previous order is certainly not the standard we aim to provide.
We understand how frustrating this must have been, especially after more than one disappointing experience. We will be contacting you directly to look into this further and work towards a suitable resolution.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear everything went smoothly and that you were happy with your product.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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