Root Cause Clinical Reviews 128

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, professionalism, and ability to put them at ease. Many appreciate the exceptional customer service, noting the welcoming atmosphere and the detailed, clear explanations provided during consultations. People frequently highlight the positive user experience, emphasizing how comfortable and understood they felt throughout the process. While the majority of feedback regarding the product is positive, some customers expressed ambiguous feelings about its effectiveness, with a few noting that results, though present, were slow.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their knowledge, professionalism, and... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the compassionate,... See more

Product

People report ambiguous experiences with product. Many customers found value in understanding the underlying... See more

Customer service

Reviewers consistently report positive feedback about customer service. Customers praise the empathetic... See more

User experience

Users describe positive interactions with the user experience. Many reviewers felt at ease, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First visited Will in Glasgow in August last year after many sleepless nights worrying about hair thinning. Will was really knowledgeable in all aspects of hair loss and scalp care. He explained thing... See more

Company replied

Rated 5 out of 5 stars

My 9-year old daughter has been suffering hair loss since summer woth no apparent cause (GP, bloods etc). We booked an appointment with Wil who, first of all, was amazing with our daughter (addressin... See more

Company replied

Rated 5 out of 5 stars

I met with Wil for an in-person consultation and was instantly put at ease by his approach. After examining my scalp and reviewing my blood test results, he was able to talk me through the likely diag... See more

Company replied

Rated 5 out of 5 stars

I visited the clinic with my 17 yr old daughter who has been experiencing hair loss and scalp issues. Will discussed her medical reports, day to day hair management and helped us to understand what is... See more

Company replied


Company details

  1. Health Consultant

Written by the company

We offer you a professional and clinical diagnosis for hair loss and scalp health anxieties. We offer global video consultations in the comfort of your own home or in-person consultations in one of our clinics across the UK. Our diagnostic approach leads to a more effective prognosis and outcome for our clients. You can expect person-centred consultations delivered in a safe and supportive space. Be assured that you will access a professional standard from a trusted brand. Don’t rely on Dr Google, let us help you in your health journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

128 reviews

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Rated 5 out of 5 stars

Wil was an utter professional to deal…

Wil was an utter professional to deal with. He really helped me feel at easy straight away. I had an online consultation with him as I am currently on the other side of the world. He truly cared and showed compassion. Even after our consultation he has kept in contact with me to see how things are. He is extremely knowledgeable and I couldn't reccomend him enough.

21 November 2022
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

We are delighted you felt cared for and listened to, it's an important part of the Root Cause Clinical standard. Thank you for taking the time to publish a review - feel free to sign up to our monthly Root Cause Journal - details on our homepage www.rootcauseclinical.com. The Root Cause Clinical Team.

Rated 5 out of 5 stars

A true trichology professional

I recently commissioned Wil from Root Cause to speak at a group event for women.

His knowledge around the science of hair loss and the impact of hair loss on wellbeing was exemplary. More than that, Wil has a genuine ability to empathise and offer practical, constructive advice without bamboozling you with clinical talk.

Undoubtedly Wil knows his stuff AND he can get it across in a way that resonates with people.

The event feedback was outstanding. Wil is a true trichology professional.

1 June 2022
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

We are so delighted that your event went so well and met your expectations. Thank you for taking time to publish a review and providing such positive feedback. The Root Cause Clinical Team

Rated 5 out of 5 stars

An excellent and interesting session…

An excellent and interesting session with Will. He was so good at explaining what’s happening with my hair and scalp. I can thoroughly recommend Root Cause. No one else has been able to give me this level of information. Fascinating and so reassuring. Thank you!

15 May 2022
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

We are so delighted that your consultation met your expectations. Thank you for taking the time to publish a review. The Root Cause Clinical Team.

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