The price was decent and quality very good. Minor but annoying.would not let my post code Pa16 0lf directly online. 1st call was disconnected. 2nd was excellent. I stay 25 from Glasgow 90% mot... See more
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See what reviewers are saying
This is the first time I have used Richer Sounds.I rang telesales as I had a couple of queries regarding Samsung cash back. The whole experience was easy, no pressure on me to purchase but when I did... See more
Company replied
I rang telesales to order a turntable and spoke to Vic, who couldn't have been more friendly and helpful, which made the entire process so easy. I've used Richer Sounds many times in the past and the... See more
Company replied
Excellent customer service, I was getting my first vinyl set up and the guy helped me with everything I needed (shout out to Jeff - thanks again!). Everything arrived quickly and safely, all of it... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, United Kingdom
- 0333 900 0093
4.9
Excellent
7K reviews
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Great service as always
I will go out of my way to buy from Richer Sounds. The ordering and delivery service runs so smoothly and takes a lot of stress out of big purchases.
7 October 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Purchase of Panasonic TV
Sales team were extremely efficient. Deliver and installation were as promised. Only slight hiccup was the registration of the warranty with Panasonic which was a Panasonic error
7 October 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Everything is fine the TV
Everything is fine the TV, delivery no problem. The issue I experienced I was unable to purchase on line as your system declined my payment. Ok using tele sales. Apart from this let’s see how the TV performs
7 October 2026
Reply from Richer Sounds - Telesales
Thank you for your feedback and for taking the time to leave us a review.
Our apologies that you were unable to purchase online on this occasion, it sounds like there was a temporary issue with the payment system or authorisation. We are pleased to see that our Telesales team were able to assist you instead, but we do apologise for any inconvenience.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Excellent bar the delivery
Excellent telesales service and great price. Delivery bang on time too. Only issue - delivery was to the wrong address, even after we went through the delivery address very carefully. So lose a star for that
6 October 2026
Reply from Richer Sounds - Telesales
Thank you for your feedback and for taking the time to leave us a review.
We do apologise that your delivery went to the wrong address. Rest assured we will raise this with the delivery company to find out why this happened, and prevent similar issues from occurring in the future.
We hope you enjoy your new purchase, and once again, our apologies!
Many thanks,
The Customer Experience team
Samsung soundbar…
The price was decent and quality very good.
Minor but annoying.would not let my post code Pa16 0lf directly online. 1st call was disconnected. 2nd was excellent. I stay 25 from Glasgow 90% motorway so you really need to upgrade you location to access.
Nearly went elsewhere.
However glad i didn't.
5 October 2026
Reply from Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
ordered a new TV by telephone.
ordered a new TV by telephone.
quick and simple.
LG TV is lush
and 6 year guarantee to boot
5 October 2026
Reply from Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Very pleasant experience with Vik on…
Very pleasant experience with Vik on the Telesales team. Friendly service, easy ordering process and prompt delivery. No complaints.
4 October 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Majority Fitzwilliam radio
I wanted to buy a Majority Fitzwilliam internet radio I found one online and Richer Sounds not only price matched but delivered next day a fantastic service from a good company.
30 September 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
First class service .
This is the first time I have used Richer Sounds.I rang telesales as I had a couple of queries regarding Samsung cash back. The whole experience was easy, no pressure on me to purchase but when I did I was pleasantly surprised how easy and quick the process was. I even got a further £10 off a good price for the product. I received my soundbar in just 3days after purchase. Absolutely brilliant thanks.
1 October 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Great guarantee
Reliable company, placed order over phone , which I later amended, collected in store , excellent extended guarantee which always seals the deal for me
8 October 2026
Reply from Richer Sounds - Telesales
Thank you for your feedback and for taking the time to leave us a review.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
It was good doing business with you
It was good doing business with you. I did not have to wait a long time for my phone call to be answered, and the man I spoke to was very helpful. The goods arrived the next day as promised.
1 October 2026
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
I HAVE RECEIVED MY VYNAL DECK SPEEDILY…
I HAVE RECEIVED MY VYNAL DECK SPEEDILY AND
AM VERY PLEASED WITH IT;S PEFORMANCE
THANK YOU VERY MUCH
David Walton BS48 1ND
29 September 2026
Reply from Richer Sounds - Telesales
Thank you for your feedback and for taking the time to leave us a review.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Only one word fantastic
29 September 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The telesales bloke was helpful
29 September 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Reply from Richer Sounds - Telesales
Thanks for your feedback, great to read you were happy with our service.
The Webb site wasn’t working correctly
The Webb site wasn’t working correctly, however, on contacting an advisor we managed to order the tv without and problems
28 September 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Spoke in person with someone
Spoke in person with someone. Silky smooth transaction!
24 September 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Ordering over the phone was very easy
Ordering over the phone was very easy, payment simple and delivery was within a few days. A slight problem was noticed and I received a call to make sure everything was ok. Great customer service.
25 September 2026
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Great service as usual
Great service as usual, Price beat, Fast P&P, my go to tech store
24 September 2026
Reply from Richer Sounds - Telesales
Thanks for your feedback, great to read you were happy with our service.
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