Richer Sounds - Telesales Reviews 

7,299
TrustScore 5 out of 5

4.9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really pleased with the service and price. The customer services agent (John) was very helpful. The length of guarantee for the TV is far better than the company I normally buy from. In addition, th... See more

Company replied

Rated 5 out of 5 stars

Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. W... See more

Company replied

Rated 5 out of 5 stars

Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... See more

Company replied

Rated 5 out of 5 stars

Very helpful and willing to deal. I initially visited a shop but it seems they could not be bothered if i i purchased anything or not, telesales couldn't be more helpful.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, United Kingdom

  • 0333 900 0093

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(7,299)

24,787 reviews in the last 12 months

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Rated 5 out of 5 stars

Product knowledge

Product knowledge, Price, Service, Delivery and Patience on phone calls.
Highly Recommend.

17 August 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Really pleased with the service and…

Really pleased with the service and price. The customer services agent (John) was very helpful.
The length of guarantee for the TV is far better than the company I normally buy from. In addition, there was no extra charge for delivery. So far, all of the products are working exceptionally well.

17 August 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very helpful and willing to deal

Very helpful and willing to deal. I initially visited a shop but it seems they could not be bothered if i i purchased anything or not, telesales couldn't be more helpful.

17 August 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Ordered by phone

Ordered by phone. Polite, helpful and knowledgeable service. Order arrived quickly and seems to be operating fine. 5 year warranty impressive.

13 August 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

The gentleman I spoke to was very…

The gentleman I spoke to was very helpful, and the good arrived the following day.

12 August 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

As usual great service and advice and…

As usual great service and advice and great value. Purchased many items from richer sounds and have never been disappointed

12 August 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Helpful staff and quick delivery

Spoke to Jeff in the telesales team and he was great. I got exactly what I wanted, and even though they said delivery was 3-5 days on my headphones they were in my hands less than 24 hours later, I can't say better than that!

12 August 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

Purchasing a tv and related item was…

Purchasing a tv and related item was very easy
Simple and quick The entire process of buying and delivering was prompt I will trust Richer Sounds for my future purchases and would highly recommend to all prospective customers

11 August 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thank you for your feedback, and for taking the time to leave us a review.

We hope you enjoy your new purchase!

The Customer Experience team

Rated 5 out of 5 stars

Great range, great prices. Excellent customer service.

Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. Website is easy to navigate and finding the perfect product has never been to complicated. Withbthe added bonuses i got my new tv at the best price i could find online and deluvery was fast and well communicated. Will happily use for future purchases.

7 August 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Superb Speakers and a great purchase…

Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and were originally purchased from your Prestwich store by my late father, who had been served by Adrian, who always enquired as to my father's welfare, something that I will not forget in a hurry.

3 August 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

LG TV LG43QNED71B6B - Richer Sounds

I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless.
The TV is very good with a good viewing angle and good sound considering we are not using a soundbar. It also comes with a 6 year guarantee.
In my opinion Richer Sounds are the only company to purchase a TV from.

30 July 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly and knowledgable staff.

Really refreshing to deal with a company that hasn’t outsourced their customer service to another country and doesn’t use convoluted robot phone menus.

7 August 2026
Unprompted review
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Overall very friendly and professional. Thank you.

Telesales rep was very firendly and helpful. Fast delivery with lots of info.
Overall very friendly and professional. Thank you.

26 July 2026
Richer Sounds - Telesales logo

Reply from Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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