Richer Sounds - Swiss Cottage Reviews 1,071

Good advice, competent staff

Brilliant hifi shop. Paul and Oli were amazing. So knowledgeable and helpful! Couldn't ask for better service. Thank you! Lindsay

I had an outstanding experience with Richer Sounds in Swiss Cottage when purchasing a turntable and WiiM streamer. Oli was knowledgeable, responsive, and very easy to deal with throughout the process. He provided clear advice and helpful technical support at every stage, and his sense of humour made the experience even more enjoyable! Excellent customer service from a longstanding local retailer that I would recommend without hesitation.

Good professional shop staff; ditto for technical installation staff

Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.

Found the staff very efficient and helpful.

I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work. I am still struggling to get it to function but the sound quality seems MUCH poorer than the 15-year old Pioneer VSX 2016AV it replaces

Richer Sounds provide excellent service, knowledge and great support.

The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.

Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier

Great service

Bought a pair of Dali Sonik 7 speakers - amazing. Felip was incredibly helpful. I have kitted out most of my AV from Richer Sounds, Swiss Cottage. Omar is also excellent. Well done!

I had problems with the installation of o home cinemaa. I am old and disble and your team came a few times to adjust the Marentz. Every is workind, Thank you for your dedicated team

Good price and speedy delivery

Had a complicated request which staff dealt. With and were patient with me as I struggled to understand the details. Then when I got everything home they still dealt with my confusion and sorted it out - used them for years - best place for any audio

Had some issues and misunderstandings re: delivery, compounded by very poor communication and misleading information from the delivery company. Effectively looked as though there was the option to deliver from Wednesday onwards; most people, with every other courier, would assume the earliest slot/day would apply. Not in this case; if you don’t choose, they’ll choose for you, which could be days later.

Was followed up by the store after contacting CS. Was offered a gesture by way of apology - which was appreciated… or would have been, if it was ever received.

Always used RS as my first choice, but this wasn't great. Could have gone elsewhere (the origin for the price match) who would have delivered the same product faster and without ambiguity.

UPDATE:
Richer Sounds actively responded, and ensured the gesture previously offered was fulfilled. This better aligns with the high standard of customer service I've become accustomed to with Richer Sounds, and is appreciated.

Always 1st class service and everyone is brilliant. Always good honest advice. Highly recommend!

Needed to replace a pair of aging Tannoy speakers.
I had a shortlist of three models and the sales agent asked about my music collection and my hi-fi setup.
He was very helpful going through the pros and cons of each model before making a recommendation.
I purchased the Q Acoustics 3020C speakers based on his recommendation. They were delivered when they were promised and I am really pleased with them. The service and advice from Richer Sounds is always superb whenever I phone or walk into the Guildford store.