Richer Sounds - Preston Reviews 

2,931
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TrustScore 5 out of 5

4.9

10 Church Street, PR1 3BQ Preston, GB

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Rated 5 out of 5 stars

Being able to audition the Equipment in store. Friendly and knowledgeable staff. I was interested in the Yamaha r-n600a and it's functions. The staff were very helpful though to fully demonstrate... See more

Company replied

Rated 5 out of 5 stars

Ordered online, items arrived at the Preston store the following day, and I picked up the items at the weekend. The staff are knowledgeable and helpful, and I will be using the Preston store again fo... See more

Company replied

Rated 5 out of 5 stars

I bought my CD player, amp and speakers from Richer Sounds, 25 years ago in London. All still going strong, so when I decided to buy a turntable recently it was the only place I checked. Back then i... See more

Company replied

Rated 5 out of 5 stars

Great service from Howie at Richer Sounds (Preston), answered my questions and offered to check and make sure all my other equipment was compatible with the streaming unit I was looking at purchasin... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,931)

24,593 reviews in the last 12 months

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Rated 5 out of 5 stars

Having debated for several weeks on…

Having debated for several weeks on which tv to choose, i arrived at Preston Richer sounds to be met by Howie . I found him to be very knowledgeable , helpful & courteous , He helped me make the right decision for me.
I had to ring up & spoke to Howie about a set up problem i had, he talked me through it & couldn't have been more helpful 10 out of 10 .

20 April 2026
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Reply from Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service and prices

Excellent service and prices. Good advice and product knowledge come as standard. I have been a faithful customer for years. No need to stray from the best.

5 December 2025
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

What can I say ?? Perfect 👍👍

What can I say ??? Brilliant service as always. I have been buying TVs and audio items from richer sounds for a long time now and the reason I keep going back is the service is great. If you need any advice before you buy or after they are happy to help. I also recommend them to my own customers. This is the way I treat my customers and it works. I personally would like to thank Matt and the Preston shop. Nice talking and I will be back next time I need some other tech.

18 April 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Knowledge

The men I spoke to really knew what they were talking about, and I was given a discount on just about everything I wanted.

17 April 2026
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Reply from Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

A quick visit to the Preston shop…

A quick visit to the Preston shop resulted in the purchase of a Marantz streaming unit. It was a good purchase with great advice. A good experience .

14 April 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Spending the time

Spending the time, to go through all the pro’s and cons when choosing a T.V.

14 April 2026
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Reply from Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fantastic service and support

Fantastic service and support. I purchase most items when I can from these.

20 March 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great staff!

The staff were were helpful and knowledgeable and assisted me get the right product for me.

11 April 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent personal service from…

Excellent personal service from Matthew. He took my needs (wearing hearing aids) into account to find the most suitable headphones for me, and also found me a bargain.

9 April 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Family atmosphere customer service

Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

6 April 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 March 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 March 2026
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Reply from Richer Sounds - Preston

Thank you for your wonderful feedback

Rated 3 out of 5 stars

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 March 2026
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Reply from Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Quality Company to deal with

Competitive prices, 6year product guarantee on the products they supply.
My “go to” supplier of high quality products backed by professional and dedicated staff with strong Customer focus.
Excellent in all respects.

2 April 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review!

Rated 5 out of 5 stars

I have used Richrt sounds many times…

I have used Richrt sounds many times before and this was no different the service was brilliant and James give me the advice l was looking for really helpful and great staff

29 March 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

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